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Teeth in Line - Newport Pagnell

127a High Street, Newport Pagnell, Newport Pagnell, MK16 8SE

Excellent rating from 2741 reviews

5 out of 5 stars

+ 205 reviews from Google 2946 total reviews

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Latest Reviews by Working Feedback

Friendly and professional

5 out of 5 stars
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Friendly and professional staff.

— Anonymous

Verified review (1910903) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

An excellent service

5 out of 5 stars
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Every time we have attended it has been an excellent service - always greeted with a smile from the whole team and very patient when my son’s braces kept on coming off and determined to find a solution.

— Ethan P

Verified review (1895712) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Amazed by the results

5 out of 5 stars
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The staff always friendly and welcoming. Really amazed by the results of my daughter’s treatment. Thank you.

— Anonymous

Verified review (1888255) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Quick and easy

5 out of 5 stars
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Quick and easy help from reception.

— Samuel W

Verified review (1888253) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Friendly and welcoming staff

5 out of 5 stars
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The friendly and welcoming staff.

— Anonymous

Verified review (1880284) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

My experience

3 out of 5 stars
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The back and fourth between the orthodontist and dentist. We saw the orthodontist who said they would not start treatment until a baby tooth was out. We did this and went back only to be told that 2 adult teeth need to be removed and we were referred back to the dentist again. I feel it only needed 1 referral and the dentist could have taken the baby tooth and adult teeth out at the same time. This process only has wasted 3 months and we still have started treatment for the braces ?

— Anonymous

Verified review (1880222) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Teeth in Line - Newport Pagnell

Thank you so much for your feedback regarding your experience at Teethinline. We completely understand your frustration and appreciate that making return visits when you feel it is unnecessary can be frustrating and time-consuming.
Unfortunately as you have sent feedback anonymously we are unable to comment specifically on your situation however, we can explain the broader and general procedures we adopt.
We are wondering if perhaps you visited us a New Patient for an Orthodontic Assessment, where we identified baby teeth present that needed to come out regardless of the treatment plan we propose further down the line. Given our NHS Treatment Waiting List is around 18/24 months, our Specialists may suggest removing these as this can open space, change how the teeth/gums grow and develop and may determine a completely different plan of action.
Then when you reach the top of our NHS Treatment Waiting List and return to see us for the actual treatment to be proposed, some 18/24months later, we can see what has happened in the interim period and how these changes affect the final treatment plan we propose to you. This may mean further extractions of adult teeth are required and sometimes it can even determine whether orthodontics are still necessary, given the space the extracted baby teeth should have created for adult teeth to come through differently.
If this was not the case for you, we would really like you to get in touch so we can look at your specific case in more detail and follow up with the Orthodontic Specialist you are seeing here at Teethinline. Perhaps you can email us at [email protected] and we would be happy to investigate this and respond more personally for you. It would also given us an opportunity to review things from our perspective too.
Thanks so much for sharing your experience, we value and appreciate your feedback and hope you will get back in touch so we can help you further.
Overall, how was your experience of our service? Neither good nor poor

Friendly and personable

5 out of 5 stars
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The staff, from the receptionists to the orthodontists and assistants are all so friendly and personable. They answer all questions and make my daughter feel special, at ease and comfortable. Can’t rate them highly enough.

— Felicity M

Verified review (1871964) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Review from Google

4 out of 5 stars
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Very friendly,good at talking with my teenager and making him comfortable. Always on time or early and sort his braces out quickly

— Sarah Hiams

T140986 Review left 2 years ago
This review complies with Google's policies.

Reply from Teeth in Line - Newport Pagnell

Thanks so much for reviewing your recent visit to Teethinline Sarah - your comments are really helpful for other patients visiting us. We really value your feedback and 4* review. Thank you

Efficient service

5 out of 5 stars
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Prompt (on-time), efficient service from a friendly team in an immaculate clinic.

— Anonymous

Verified review (1871481) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

The staff are brilliant

5 out of 5 stars
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Very happy with my treatment plan so far. All the staff are brilliant. Can't praise them enough.
Appointments are always on time.

— Jean A

Verified review (1864874) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Seen quickly

4 out of 5 stars
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Very friendly staff, seen quickly, explained the process.

— Anonymous

Verified review (1864595) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Good

Teeth in Line - Newport Pagnell

5 out of 5 stars
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Brian Davidson is thorough and saved a tooth that was badly infected. Really appreciate his perseverance.

— Anne P

Verified review (1859769) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Put my children at ease

5 out of 5 stars
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The dentist put my children at ease - thank you!

— Anonymous

Verified review (1859546) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Care and patience

5 out of 5 stars
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Dr Islam’s expertise, care and patience. Also I appreciate the friendly welcome from the reception team.

— Ivan M

Verified review (1859495) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

High-quality treatment

5 out of 5 stars
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High-quality treatment.

— Anonymous

Verified review (1847875) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Teeth in Line - Newport Pagnell

2 out of 5 stars
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The actual dentist was lovely. The waiting period and the pre-appointment to attempt to get patients to go private were ridiculous.

— Anonymous

Verified review (1846503) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Teeth in Line - Newport Pagnell

Thank you for reviewing your recent experience at Teethinline Newport Pagnell.
We are delighted you found the specialist orthodontist lovely at our practice.
We appreciate that the waiting time for an NHS Assessment Appointment is quite long however this is something that is beyond our control. Like many other specialist practices, we are inundated with patients needing an NHS Orthodontic Assessment but we only have a limited amount of NHS funding to assess and treat NHS Patients and this is what causes the delays. We try our best to see as many patients as we can but unless there is a significant change to the NHS funding allocated to us and other NHS Orthodontic Providers, sadly it is unlikely that NHS waiting times will reduce in the near future.
We like to tell patients about our self funded options as some patients really do not want to wait in excess of 18 months for treatment. However we are disappointed if you felt that there was pressure to consider this as it is truly not intended this way, it is just an option for your consideration. If you prefer to wait for NHS funded treatment that is absolutely OK with us. We will be in touch with you again as soon as we can to plan next steps.
Thanks again for reviewing us, we value and appreciate your feedback.
Overall, how was your experience of our service? Poor

Professional and friendly

5 out of 5 stars
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Professional and friendly staff.

— Anonymous

Verified review (1846493) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Teeth in Line - Newport Pagnell

5 out of 5 stars
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Ready to listen and support.

— Alexanda A

Verified review (1839948) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Excellent

5 out of 5 stars
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Excellent service & care.

— Anonymous

Verified review (1839296) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good

Great service

5 out of 5 stars
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Great service.

— Anonymous

Verified review (1833078) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good