Thank you for your review and 3* rating following your recent visit to Teethinline,
We are sorry to hear that you feel appointments do not always follow the "estimated" next visit schedule that the orthodontist tells you. Unfortunately our diaries do get much busier and wait times between visits can vary at key times of the year and particularly over Bank Holidays, due to resources and clinic closures . We appreciate this may cause some concern but we would reassure you, our reception team are trained to recognise all treatments and appointment types and know when it is acceptable for someone to have up to 12 weeks between visits and also when they need to go back to the specialist and ask advice.
We also find that appointment demand at our Milton Keynes practice is much greater so if you can be flexible about where you can get to, a sooner appointment or more convenient appointment slot might be available at our sister practice. It is always worth asking the receptionist for this option.
As our reception team all work at both practices, it is disappointing to hear that you find some more helpful than others, We do know that sometimes it can be very difficult to find the right appointment and this can be quite stressful. However, we have shared your feedback with our reception team to make them aware how they may come across when it is difficult to find an appointment slot for you. We hope you see some improvement at your next visit.
We would like to look at your personal appointment schedule just to ensure everything is as it should be but unfortunately your review is anonymous. If you would like us to do this, please do get back in touch. You can email us at
[email protected] or telephone and ask to speak to one of our Reception Managers.
We do value and appreciate all feedback and use it to try and improve what we do so thank you for highlighting your concerns to us. If we can help with anything else, please do get back in touch.
