Really love the new makeover, the facilities are lovely. Elaine is brilliant as always and so professional
— Anonymous
Verified review (2502089)
Review left 2 weeks ago
This review was collected via email feedback service.
Reply from Union Quay Dental
Thank you so much for your lovely review.
We’re glad you are enjoying the make over. We look forward to seeing you again soon.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
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Patient
Genuinely friendly
A great team and very genuinely friendly.
— Martin P
Verified review (2501730)
Review left 2 weeks ago
This review was collected via email feedback service.
Reply from Union Quay Dental
Thank you so much for your lovely review Martin.
We’re delighted to hear you find our team friendly and welcoming. We look forward to seeing you soon.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Review from Google
Can't speak highly enough of the care I've received over the years. Jamie has always taken time to discuss treatments in which I felt my needs were central. The dental receptionists nurses are warm and welcoming, always very helpful in scheduling care. Dental nurses are always professional but warm and supportive as I've always previously been anxious going to the dentist. Now I don't give it a second thought. Thank you to all the dental hygienist.
There's been a lot of investment in the practice and offer a complete care package whatever your needs.
So glad I chose this practice it allowed me to smile again.
I highly recommend
— Ruth Jones
T466454
Review left 2 weeks ago
This review complies with Google's policies.
Reply from Union Quay Dental
Hi Ruth.
Thank you so much for your lovely review! We’re delighted to hear that you feel comfortable and well cared for by the whole team, especially after feeling anxious about dental visits in the past. Your kind words mean so much to us and we look forward to continuing to care for you in the future.
Amazing
I had a hygienist appointment today and Elaine was amazing, recognising progress, cleaning teeth whilst also giving advice. Elaine was warm in her approach, empathic and very professional
— Dorothy C
Verified review (2500684)
Review left 2 weeks ago
This review was collected via SMS feedback service.
Reply from Union Quay Dental
Hi Dorothy.
Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a positive experience with Elaine. We look forward to seeing you again, soon.
Overall, how was your experience of Union Quay Dental?
Great staff
Great service, all needs taken care of. Great staff
— Michael H
Verified review (2500078)
Review left 2 weeks ago
This review was collected via email feedback service.
Reply from Union Quay Dental
Thank you so much for your lovely review, Michael. We’re delighted to hear that you received great service and felt all your needs were taken care of. Our team really appreciates your kind words, and we look forward to welcoming you back again soon!
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
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Patient
Spa treat for my mouth
My Hygiene appointment with the lovely Elaine was excellent. I left calm and happy, a great little spa treat for my mouth
— Andrea R
Verified review (2499715)
Review left 2 weeks ago
This review was collected via email feedback service.
Reply from Union Quay Dental
Hi Andrea.
Thank you so much for your lovely review! We’re delighted to hear that you had such a positive experience with Elaine and left feeling calm and happy. We look forward to welcoming you again.
Overall, how was your experience of our service?
Good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Review from Google
Hygienist appointment with Heather is less like dental treatment and more like a pamper session.
— Mike Bunn
T468083
Review left 2 weeks ago
This review complies with Google's policies.
Reply from Union Quay Dental
Thank you so much for your lovely review, Mike! We’re delighted to hear that your appointments with Heather feel more like a pamper session than dental treatment, that’s exactly the kind of experience we want our patients to have!
Review from Google
This person left a star rating but no comment.
— Jett Axel
T465390
Review left 3 weeks ago
This review complies with Google's policies.
Reply from Union Quay Dental
Hi Jett.
Thank you for leaving us 5 stars.
We appreciate you choosing Union Quay Dental and we hope to welcome you back soon.
The treatment was excellent
Excellent service. Yasmin met me on time and took me to the treatment area. Yasmin was very helpful as I am slow climbing stairs. She explained the treatment, starting work promptly. The treatment was excellent, and I was given advice on improving my cleaning routine. I was well treated and the work was excellent.
— Peter G
Verified review (2499559)
Review left 3 weeks ago
This review was collected via email feedback service.
Reply from Union Quay Dental
Hi Peter.
Thank you for your wonderful feedback! We’re so pleased to hear that Yasmin made you feel comfortable, supported and well looked after. It’s great to know you were happy with your treatment and the advice provided. We look forward to continuing your care.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Review from Google
Heather is an amazing dental hygienist.
Very welcoming and extremely professional. I always feel great after seeing Heather . Thank you again
— Jean Ridley
T465391
Review left 3 weeks ago
This review complies with Google's policies.
Reply from Union Quay Dental
Thank you so much for your lovely review, Jean! We’re delighted to hear that you always feel so well looked after by Heather. She’ll be thrilled to hear your kind words about her warm and professional approach.
Thank you for taking the time to share your experience, and we look forward to welcoming you back again soon!
Review from Google
Had my hygienist appointment with Yasmin, absolutely amazing clean teeth just feel super clean, most importantly, really friendly and great advice every time, would highly recommend Yasmin.
— Taslim Ramzan
T465000
Review left 3 weeks ago
This review complies with Google's policies.
Reply from Union Quay Dental
Hi Taslim.
Thank you so much for your lovely review! We’re delighted to hear you had such a great experience with Yasmin. We’ll be sure to pass on your kind words!
Made me feel at ease
Very professional and friendly service for my annual check up. I am not a fan of dentists personally, but they really made me feel at ease.
— Graham Y
Verified review (2498756)
Review left 3 weeks ago
This review was collected via email feedback service.
Reply from Union Quay Dental
Thank you so much, Graham, for your lovely feedback! We are delighted to hear that you felt comfortable and at ease during your appointment. We know that visiting the dentist can feel daunting, so it means a lot to know that our team made your experience a positive one. We look forward to welcoming you back again soon!
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
A pain free appointment
An easy and pain free appointment with Fran and George.
Both kept me well informed and were incredibly efficient but having a nice and chatty attitude throughout the appointment.
— Hristo D
Verified review (2498239)
Review left 3 weeks ago
This review was collected via email feedback service.
Reply from Union Quay Dental
Thank you so much, Hristo, for your lovely feedback! We are delighted to hear you had such a comfortable and pain free appointment with Fran and George. It is wonderful to hear that they made you feel informed, relaxed and so well cared for throughout your visit. We look forward to seeing you soon.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
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Which best describes you?
Patient
Review from Google
Always good service with prompt detailed treatment plans explained.
— Fenwick Taylor
T464352
Review left 3 weeks ago
This review complies with Google's policies.
Reply from Union Quay Dental
Thank you so much, Fenwick, for your kind words. We’re delighted to hear you receive a good service. We truly appreciate your continued trust in our team. We look forward to seeing you soon.
Explains everything very clearly
Great appointment with Yasmin - very thorough and explains everything very clearly!
— Anonymous
Verified review (2496970)
Review left 3 weeks ago
This review was collected via email feedback service.
Reply from Union Quay Dental
Thank you so much for your lovely feedback! We’re delighted to hear you had such a great appointment with Yasmin. It’s wonderful to know she made everything clear and took the time to explain everything thoroughly.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
This person left a star rating but no comment.
— kenneth brown
T464068
Review left 3 weeks ago
This review complies with Google's policies.
Reply from Union Quay Dental
Thank you, Kenneth, for taking the time to leave us a 5 star rating. We really appreciate your support and look forward to seeing you soon.
Review from Google
Once again very satisfied. Problem identified and treatment plan in place .
— Peter
T463562
Review left 3 weeks ago
This review complies with Google's policies.
Reply from Union Quay Dental
Hi Peter.
Thank you so much for your lovely review. We’re delighted to hear you’re happy with your experience and that we were able to identify the problem and put a clear treatment plan in place. We look forward to taking care of you going forward.
A clear and professional explanation
Excellent customer service, I was attended to on time, with a very clear and professional explanation of my treatment options
— Anonymous
Verified review (2496225)
Review left 3 weeks ago
This review was collected via email feedback service.
Reply from Union Quay Dental
Hi there.
Thank you so much for your kind words! We’re delighted to hear that you were seen on time and that our team provided a clear and professional explanation of your treatment options. Your feedback is greatly appreciated, and we look forward to seeing you again.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
Absolutely fab service today by Sam the hygienist. Was really stressed as id had toothache earlier in the week. Up a height going in. SAM was so kind and my hygiene appointment was done superbly. Got a bit upset and she didnt make me feel stupid at all. Sam was kind and so patient. Lovely reception staff too.
Thanks Sam. You're a good'un.
— Shelley Gallantry
T462483
Review left 4 weeks ago
This review complies with Google's policies.
Reply from Union Quay Dental
Hi Shelley.
Thank you so much for your lovely review! We’re delighted Sam was able to put you at ease and make your appointment a positive experience.
We look forward to taking care of your dental health in the future.
Review from Google
I’m a new patient to Union Quay the initial consultation with Alex was amazing and the treatment the best I have ever had! Elaine the hygienist was also excellent I even enjoyed the treatment! I highly recommend Union Quay
— Carolyn F
T462484
Review left 4 weeks ago
This review complies with Google's policies.
Reply from Union Quay Dental
Hi Carolyn.
Thank you so much for your wonderful review! We’re delighted to hear that your first experience at Union Quay was such a positive one. It’s fantastic to know that you were so pleased with your appointments.
We really appreciate your kind words and recommendation, and we look forward to welcoming you back to Union Quay soon.
