Working Feedback

Union Quay Dental

The Richard Irvin Building, Union Road, North Shields, Tyne & Wear, NE30 1HR

Excellent rating from 3770 reviews

5 out of 5 stars

+ 1013 reviews from Google 4863 total reviews

Filter Reviews

Latest Reviews by Working Feedback

Excellent service

5 out of 5 stars
workingfeedback logo
Excellent service from reception to seeing George and Laura his dental nurse.

— Valerie R

Verified review (2001065) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Would you be interested in Sunday appointments? Yes
Which best describes you? Patient

Thank you

5 out of 5 stars
workingfeedback logo
Great to have my implant finished and my smile back, thank you Jamie and team for your hard work.

— Anonymous

Verified review (1999377) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Would you be interested in Sunday appointments? Yes
Which best describes you? Patient

The implant process

5 out of 5 stars
workingfeedback logo
New to the area and this surgery was highly recommended to me and I am so grateful it was! I had an infection in the gum beneath one tooth and needed an extraction quite quickly. My dentist, Jamie, was so professional but also kind and caring, explaining all the treatments and options available so I was able to make an informed decision on my treatment plan. Opting for an implant and requiring a bone graft I was a little apprehensive but the treatment and skills applied made it an absolutely painless process. I received lots of information about after care and a follow up phone call to check I was ok. I have now had the stitches removed and ready for the next steps towards the implant, I cannot recommend the surgery, and Jamie, highly enough. My husband and I have joined the surgery and both had hygienist appointments which again were very thorough and provided so much helpful advice, we were very impressed.

— Anonymous

Verified review (1998988) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Would you be interested in Sunday appointments? No
Which best describes you? Patient

Very impressed

5 out of 5 stars
workingfeedback logo
Very impressed with the levels of professionalism and care demonstrated throughout!

— Charles J

Verified review (1998505) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Would you be interested in Sunday appointments? Yes
Which best describes you? Patient

Fantastic, friendly and amazing

5 out of 5 stars
workingfeedback logo
I had an appointment with George today who was very patient as I'm a little nervous on dental appointments, both George and his assistant were fab, checking regularly I was ok, putting me at ease. He and his assistant did an excellent job and can only say fantastic, friendly and amazing, returning my confidence immediately when I smiled.

— Anonymous

Verified review (1998466) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Would you be interested in Sunday appointments? Yes
Which best describes you? Patient

Treated me with care and attention

5 out of 5 stars
workingfeedback logo
Was a lengthy and involved procedure but Jamie and his assistants treated me with care and attention at all times.

— Janice M

Verified review (1996976) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Would you be interested in Sunday appointments? Yes
Which best describes you? Patient

Ewan Bramley Dental Care

5 out of 5 stars
workingfeedback logo
I hurt my tooth and gum and was given an appointment within 24 hours.
Tooth was extracted and the procedure explained beforehand. It was difficult but there was another dentist on hand to assist.
They succeeded! I was very pleased.

— Patricia D

Verified review (1996511) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Would you be interested in Sunday appointments? No
Which best describes you? Patient

Considerate and supportive

5 out of 5 stars
workingfeedback logo
Priscilla and Jarleth were, as always, most considerate and supportive, as well as being totally professional, offering great advice as to how best to look after my teeth and gums. Couldn’t wish for better!

— Sally J

Verified review (1996128) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Would you be interested in Sunday appointments? Yes
Which best describes you? Patient

Great experience

5 out of 5 stars
workingfeedback logo
Great experience from reception staff and hygienist Beth who has a really lovely approach, very knowledgable and interested in any issues.

— Judith C

Verified review (1995512) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Would you be interested in Sunday appointments? Yes
Which best describes you? Patient

First class

5 out of 5 stars
workingfeedback logo
First-class hygienist treatment today with Beth. Very professional and friendly service and excellent aftercare too.

— Anonymous

Verified review (1994196) Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of Ewan Bramley Dental Care? 5 out of 5 stars

Composite Bonding on chipped tooth

5 out of 5 stars
workingfeedback logo
Katie and Maya were absolutely brilliant and sorted out my chipped tooth perfectly. They explained everything they were doing and checked how I was throughout the procedure. Couldn’t be happier with their work. Thank you.

— Sarah D

Verified review (1993613) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Would you be interested in Sunday appointments? No
Which best describes you? Patient

Appointment

5 out of 5 stars
workingfeedback logo
Felt comfortable with Katie and her dental nurse with the process of capping my tooth, very gentle and talked to me throughout, but very disappointed with the shade, could have done with it slightly lighter as had this procedure before with better shade. Didn’t realise until I got home what it looked like .

— Maureen S

Verified review (1992605) Review left 2 years ago
This review was collected via email feedback service.

Reply from Union Quay Dental

Hi M, thanks for making us aware. Reception will be in touch to make you an appointment with Katie to adjust the shade for you. Many Thanks Richard Bramley.
Overall, how was your experience of our service? Good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Would you be interested in Sunday appointments? Yes
Which best describes you? Patient

Ewan Bramley Dental Care

5 out of 5 stars
workingfeedback logo
I phoned for an emergency appointment in the morning and was given a time of 2pm the same day which was brilliant. On arrival due to being in a cast I was also given a ground floor treatment room. Katie was so helpful and professional she advised I had lost a crown and part of another tooth which had left jagged edges which was why I was in discomfort. I think this was due to being knocked while under general anaesthetic when I had my foot operation.
Katie explained she would make both teeth comfortable by grinding the pointed edges. After she had done this I was a lot more comfortable, another appointment would be made for further treatment. Katie explained and completed the treatment efficiently and had a bright personality which put you at ease.

— Carol A

Verified review (1990922) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Would you be interested in Sunday appointments? No
Which best describes you? Patient

Emergency

5 out of 5 stars
workingfeedback logo
Appointment was arranged within a couple of days which was excellent. The appointment with the dentist and dental nurse was also excellent with good explanation on current
Treatment and potential treatment required in the future. Treatment was efficient, effective and compassionate, they saw me downstairs as I had just had a hip replacement 2 weeks ago.

— Lesley Y

Verified review (1990469) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Would you be interested in Sunday appointments? Yes
Which best describes you? Patient

Ewan Bramley Dental Care

5 out of 5 stars
workingfeedback logo
Polite staff, extremely professional creating an environment that gives confidence to person who is nervous about a visit to the dentist.

— Norma R

Verified review (1989216) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Would you be interested in Sunday appointments? Yes
Which best describes you? Patient

Brilliant advice and support

5 out of 5 stars
workingfeedback logo
Elaine provided a very thorough clean of my teeth, she gave me brilliant advice and support on improving my dental care.

— Anonymous

Verified review (1989028) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Would you be interested in Sunday appointments? No
Which best describes you? Patient

Review from Google

5 out of 5 stars
google logo
This person left a star rating but no comment.

— Gillian Smith

T255480 Review left 2 years ago
This review complies with Google's policies.

Good service

4 out of 5 stars
workingfeedback logo
Lovely staff and good service but have to wait far too long for appointments.

— Anonymous

Verified review (1987273) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Good
How satisfied are you with the appointment waiting time? 1 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Would you be interested in Sunday appointments? Yes
Which best describes you? Patient

Ewan Bramley Dental Care

4 out of 5 stars
workingfeedback logo
Initially was made to wait 10 mins after appointment time. However once I was seen everything was fine.

— Anonymous

Verified review (1986848) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Good
How satisfied are you with the appointment waiting time? 2 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 4 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Would you be interested in Sunday appointments? No
Which best describes you? Patient

Ewan Bramley Dental Care

5 out of 5 stars
workingfeedback logo
Hygienist appointment with Heather who was very thorough and knowledgeable.
Very pleased.

— Hazel R

Verified review (1986758) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Would you be interested in Sunday appointments? Yes
Which best describes you? Patient