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Union Quay Dental

The Richard Irvin Building, Union Road, North Shields, Tyne & Wear, NE30 1HR

Excellent rating from 3770 reviews

5 out of 5 stars

+ 1014 reviews from Google 4864 total reviews

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Latest Reviews by Working Feedback

Cannot fault this dentist

5 out of 5 stars
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Great as always, Rachel was lovely during appointment. Cannot fault this dentists at all, highly recommend.

— Anonymous

Verified review (1933047) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Would you be interested in Sunday appointments? Yes
Which best describes you? Patient

Review from Google

5 out of 5 stars
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This person left a star rating but no comment.

— Helen Watson

T255492 Review left 2 years ago
This review complies with Google's policies.

Great from start to finish

5 out of 5 stars
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Had my hygiene appointment with Elaine. The whole process was great from start to finish. Elaine always takes the time to make you feel comfortable and is especially lovely when you have any worries or insecurities about dental visits. She puts you at ease and works with you to ensure that your experience is a positive one. She's kind, caring and personable just like every other team member that I have met or interacted with. It's a 40+ minute drive to the dentist for me and I've often thought of moving to one closer to home but the team here are just too lovely to leave!

— Ashleigh R

Verified review (1932779) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Would you be interested in Sunday appointments? Yes
Which best describes you? Patient

Review from Google

5 out of 5 stars
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I have a plan with Ewan Bramley where I get an annual check with a dentist and a hygienist plus emergency appointment. Recently I had a tooth infection and all I can say is I received first class treatment. I can highly recommend this dental practice. All the staff, from the receptionist who was very sympathetic and extremely helpful, to the hygeinist Pricilla, and the dentist herself were fantastic.

— Jean Richardson

T255493 Review left 2 years ago
This review complies with Google's policies.

Ewan Bramley Dental Care

5 out of 5 stars
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Always a pleasure to have treatment and advice from Beth!. Thank you!.

— Patricia O

Verified review (1932303) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Would you be interested in Sunday appointments? Yes
Which best describes you? Patient

Brilliant service

5 out of 5 stars
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Another brilliant service by Lisa the hygienist.
Lisa always provides an excellent service.

— Anonymous

Verified review (1930170) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Would you be interested in Sunday appointments? No
Which best describes you? Patient

Review from Google

5 out of 5 stars
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Excellent dental practice. Very welcoming reception team and a very thorough check up provided by Jamie. Thank you.

— Vanessa Major

T255495 Review left 2 years ago
This review complies with Google's policies.

Really friendly manner

5 out of 5 stars
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Katie is lovely, professional and has a really friendly manner which takes away my dentist anxiety. Thank you!

— Gertrude B

Verified review (1928131) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Would you be interested in Sunday appointments? Yes
Which best describes you? Patient

Dental Hygienist

5 out of 5 stars
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Very professional service. All good advice given throughout treatment and care taken to make sure that I was comfortable at all times.

— Peter J

Verified review (1926608) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Would you be interested in Sunday appointments? Yes
Which best describes you? Patient

Excellent Care

5 out of 5 stars
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Hygienist appointment with Priscilla was thorough and excellent as always, giving clear advice on how to improve gum care and hard to reach areas of teeth. Met with Katie afterwards for dental checkup which included ex-ray and thorough examination. Everything was clearly explained and any potential treatment I may wish to have. Richard was able to arrange future appointments and send electronic copies of proposed treatment and recent billing. Always a lovely welcoming practice where nothing is to much to ask for.

— Ciara D

Verified review (1926387) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Would you be interested in Sunday appointments? Yes
Which best describes you? Patient

My teeth look amazing

5 out of 5 stars
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Teeth straightening & bonded.
Dentist Jarlath was great with me & made my teeth look amazing.

— Lori S

Verified review (1925542) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Would you be interested in Sunday appointments? Yes
Which best describes you? Patient

Personal approach

5 out of 5 stars
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I always love the extra care and personal approach extended by all the staff. Especially on this appointment by Elaine, who's patience with my anxiety and pain due to an abscess very much appreciated.

— Anonymous

Verified review (1924474) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Would you be interested in Sunday appointments? No
Which best describes you? Patient

Review from Google

4 out of 5 stars
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Treatment is very good and professional.
However prices are very high.
Not many people can afford this service.
To repair top left hand top tooth is £670 with a plan in place. Too expensive to go forward.
George Burnip

— George Burnip

T255497 Review left 2 years ago
This review complies with Google's policies.

Friendly and helpful

5 out of 5 stars
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My husband and l attended the dental clinic together, one appointment following the other, staff were friendly and helpful. The dentist was polite and the assistant was friendly. There was a problem with payment of over two hundred fifty pounds as the system wasn't set up for such an amount and l had to pay cash, l have not encountered this issue elsewhere. The high cost of a consultation is not warranted given we only had a check with x-rays done, l would have thought a tooth clean would have been included.

— Margaret W

Verified review (1920541) Review left 2 years ago
This review was collected via email feedback service.

Reply from Union Quay Dental

Hi M, Apologies you were unable to make payment by card, in the UK any transaction over £100 requires a PIN number to be entered into the card machine, I know you were using an Australian card which may have added to the issue. All consultations at the practice are free, both your husband and yourself had New Patient Exams including x-rays, I know from speaking to you that in Australia this type of an appointment might be referred to as a consultation. Thank you for your kind comments over the phone about the staff, they are a great team to work with.
All the best Richard Bramley.
Overall, how was your experience of our service? Good
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Would you be interested in Sunday appointments? Yes
Which best describes you? Patient

Emergency appointment for cracked tooth

5 out of 5 stars
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Katie was excellent and explained everything to me in detail. This included what damage there was to my tooth and my options. Despite the painful nature of the removal of my tooth, I feel I couldn’t have been treated with more kindness and compassion than was shown by Katie and her assistant.

— Anonymous

Verified review (1914124) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Would you be interested in Sunday appointments? Yes
Which best describes you? Professional

Tooth filling.

5 out of 5 stars
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Very professional, very friendly. I was put so much at ease I confess I fell asleep and woke myself up by a little snore !!. After the pre numbing I didn’t even feel the ginormous needle going in.

— Leslie K

Verified review (1913546) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Would you be interested in Sunday appointments? Yes
Which best describes you? Patient

Review from Google

5 out of 5 stars
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Always a pleasure to visit. On time appointment, lovely staff what's not to like? Thank you.

— george pugh

T255498 Review left 2 years ago
This review complies with Google's policies.

Excellent

5 out of 5 stars
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First time with Jamie, excellent, his approach was very good.

— Anonymous

Verified review (1913179) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Would you be interested in Sunday appointments? Yes
Which best describes you? Patient

Professional and courteous

5 out of 5 stars
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Katie was professional and courteous and helped me with my very sore tooth.

— Anonymous

Verified review (1913105) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Would you be interested in Sunday appointments? Yes
Which best describes you? Patient

Hygiene appointment

4 out of 5 stars
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Lovely clean at my hygiene appointment. Very informative too.

— Rosie W

Verified review (1910824) Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 3 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Would you be interested in Sunday appointments? No
Which best describes you? Patient