Union Quay Dental

Friendly, helpful staff, nice and clear and helpful

The quality of the dental work is extremely good, but there the story ends. I found I had a tooth abscess which was weeping puss, so as a patient of this practice phoned for an emergency appointment. This was on the 10th of May 2023. I also phoned on the 11th and the 12th of May. Each time I was told there was no emergency appointments available, and to add insult was told to phone NHS111 (another story). Over the weekend the weeping stopped, but started again on 30th. Again I was met with the same response on that day and also on the following day. 8 phone calls over 5 days and over TWO distinctly separate periods and no emergency appointments available! I then asked when the next routine appointment would be and was told August. My last 2 courses of treatment cost £2700, so hardly an insignificant customer and to be let down so many times illustrates the value they place on their patients and is a very poor indictment on the operation of this practice. Each time I phoned I was polite and said I would be grateful for any appointment, but needless to say I had to find another dentist that I'm very pleased with.

Excellent experience all round as usual from this dentist and his staff. My husband was in a lot of pain but no help available from NHS dentist other than an appointment in 6 months time. Both assessment and treatment were carried out immediately, couldn't be better, many thanks to all.

Excellent service provided by Pippa; a great addition to your team.

I am a very very nervous patient but I was welcomed with smiles and ewan was so reassuring with me felt at ease straight away . What a lovely dental practice xxxx

Fantastic and professional service from the staff , Ewan as always helpful, professional , and friendly.

Always helpful and pleasant staff. Would definitely recommend.

George was outstanding today with me. I’m a new customer to Ewan Bramley and George was very helpful and pleasant today.

A very personal and tailored service. Made to feel very welcome as a potential new customer.

Delighted to find checkup was fine and no further treatment required.

My first session with Ewan as regards my treatment plan was so good.
I’ve in the past been reluctant to go to the dentist as nervous, especially on hearing the noise of the equipment. Top tip take some headphones with you and listen to your favourite relaxing music on your phone.
Ewan is very professional and reassuring.

This was a cancellation that I was telephoned about in the morning as I had to cancel my April appointment. It was a very pleasant experience that I cant fault in any way. Ewan Bramley and his staff make visiting the dentist an enjoyable experience.

Came in today for my appointment nervous as always. Jarlath and lovely dental nurse made me feel at ease as they know I am nervous. The treatment was good and I relaxed. Difference is definitely much improved and a better colour match. I am always pleased, it’s so clean and nice there and would not hesitate to recommend this dental practice as my dentist is so nice. They have great facilities for nervous patients and standards high, thank you.

Jarleth made an excellent job of the fillings needed in my front teeth.

Over the moon after consultation with George , lovely staff too!! I walked in nervous and dreading speaking to someone as my confidence was rock bottom and have come out smiling for the first time in such a long time after being reassured about my future treatment and what will become of my future smile 😀 I’m forever grateful the girls at dental hygiene upstairs are just fab too

This person left a star rating but no comment.

Thanks, once again, to Beth. She patiently explains everything that she's going to do and makes me feel as calm as possible!

It was great getting an appointment so quickly, really friendly personnel.

Really pleased with my first hygiene appointment.

Thank you for your prompt consideration and advice. I now have the anti-biopics on standby, but my tooth has settled down and hopefully will be ok up to my appointment.