Lovely dentist, but receptionist didn’t even look up when I entered to say hello or can I help you. Stood for a good few minutes until she acknowledged me. Wasn’t even busy.
— Nicola T
Verified review (1564894)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Northiam Dental
Thank you for your review. I am sorry that your experience in reception wasn't as I would hope.Reception is extremely busy at the moment and I can only think that she was caught up dealing with another enquiry before she could deal with you. I shall discuss this at our next staff meeting to ensure that hopefully this will not happen again.
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Emergency appointment
I was very relieved to be fitted in promptly with an emergency appointment for my toothache. Jamie quickly diagnosed and clearly explained the problem. He also outlined the options for longer term treatment.
— Keith W
Verified review (1564544)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Northiam Dental
Thank you for taking the time to leave us a review.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
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Patient
Recent Visit for Check Ups.
Many thanks to Joanne for top-class dental treatment and for agreeing to see our son at very short notice.
Many thanks to our hygienist for her meticulous and detailed treatment.
Many thanks also to the receptionists who are unfailingly friendly and efficient.
More generally, Covid precautions carefully applied, the spacious waiting room, and easy parking, make our visits something of a pleasant outing.
— John P
Verified review (1564538)
Review left 4 years ago
This review was collected via online systems.
Reply from Northiam Dental
Thank you. It is always lovely to see you and your family, Jo
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Excellent Service
The surgery environment is very welcoming and secure. The staff and the doctors are competent, kind and cheerful. In this neck of woods we are very fortunate to have an excellent dental service as well as an excellent surgery next door.
— Nadine B
Verified review (1564528)
Review left 4 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
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Patient
Excellent
Excellent, professional treatment.
— Sharon D
Verified review (1564433)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Northiam Dental
Thank you for taking the time to leave us a review.
Overall, how was your experience of Northiam Dental? (tap on a rating)
Excellent hygienist
The new dental hygienist is excellent indeed holding to the usual Northiam standard.
— Alan D
Verified review (1564423)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Northiam Dental
Thank you for your lovely review.
Overall, how was your experience of Northiam Dental? (tap on a rating)
Northiam Dental
Excellent service.
— David N
Verified review (1564255)
Review left 4 years ago
This review was collected via SMS feedback service.
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Review from Google
Joanne did a fabulous job of reconstructing my broken tooth. Her attention to detail is fantastic. A painless procedure with wonderful results. Thank you for dedication and skills!
Visit 2 of a 4 appointment/treatment today to fix a broken crown. This procedure dictated root canal surgery, hence it requiring 4 visits. A very time consuming, complex set of steps that will hopefully enable me smile again with confidence. I'm certain it will be as Joanne's dedication to her "pain-free performance" is superb, she explains everything she is about to do which both reassuring and interesting. Thanks for your hard work so far.
— Christopher Smart
T52833
Review left 4 years ago
This review complies with Google's policies.
Reply from Northiam Dental
You are very welcome and thank you so much for your kind words.
Hygiene appointment
Very clean and efficient reception. Very nice, considerate hygienist. Good allround service.
— Anonymous
Verified review (1564153)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Northiam Dental
Thank you for taking the time to leave us a review.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
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Which best describes you?
Patient
Review from Google
At the leading edge of modern dental practice you will find Northiam Dental. Joanne Mason, the principal dentist, is a complete professional who treats her clients with care, consideration and respect. Thank you for my treatments.
— David Laverton
T52806
Review left 4 years ago
This review complies with Google's policies.
Reply from Northiam Dental
What a fantastic review. Thank you so much.
Very friendly and helpful
I called on Friday and was able to be seen on Tuesday - no delay to the appointment time.
Surgery clean and staff are all very friendly and helpful.
— Sarah D
Verified review (1563914)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Northiam Dental
Thank you so much for your lovely review.
Overall, how was your experience of Northiam Dental? (tap on a rating)
Great dental practice
Great dental practice, always professional and personal.
— Paul H
Verified review (1563877)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Northiam Dental
Thank you so much for your lovely review.
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A first rate dental practice
Friendly, professional staff. The hygienist was excellent: so thorough, but so gentle. This really is a first rate dental practice.
— Anonymous
Verified review (1563766)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Northiam Dental
Thank you so much for your lovely review.
Overall, how was your experience of Northiam Dental? (tap on a rating)
Very pleased with the service
Very pleased with the service I received today. Thank you.
— Michelle G
Verified review (1563584)
Review left 4 years ago
This review was collected via SMS feedback service.
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High quality, professional consultation
Very warm welcome from the lovely receptionist Louise, such a warm and friendly lady. Very knowledgeable about the different dental plans available.
Cleanliness of the practice.
High quality, professional consultation with Dr Fenton; very informative and customer focused.
— Sue L
Verified review (1563200)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Northiam Dental
Thank you for taking the time to leave us a lovely review. I shall pass on your comments to Louise and Jamie, I know they will be chuffed.
Overall, how was your experience of Northiam Dental? (tap on a rating)
Lovely staff
Lovely staff who are very reassuring with me as I really nervous going to the dentist.
— Sue D
Verified review (1563173)
Review left 4 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of Northiam Dental? (tap on a rating)
Very gentle
Very gentle and considerate.
— Kevin H
Verified review (1562998)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Northiam Dental
Thank you for taking the time to leave us a lovely review. We really appreciate it.
Overall, how was your experience of Northiam Dental? (tap on a rating)
Review from Google
This person left a star rating but no comment.
— Ann Reid
T52355
Review left 4 years ago
This review complies with Google's policies.
Reply from Northiam Dental
Thank you for leaving us a great review.
Just so relaxed there
Just so relaxed there. Felt what a relief to finally find a good dental practice.
— Angela C
Verified review (1562980)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Northiam Dental
Thank you for taking the time to leave us a lovely review. We really appreciate it.
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I would not go anywhere else
I have been to this practice for a lot of years. I would not go anywhere else.
— June M
Verified review (1562976)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Northiam Dental
Thank you for your lovely review. We love seeing you too and catching up, Jo
Overall, how was your experience of Northiam Dental? (tap on a rating)
