Matley Dental Surgery

Review from Google

Excellent

— Jon Crowley

T36653 Review left 5 years ago
This review complies with Google's policies.

Private Dental Treatment

Excellent treatment as always.

— Julie W

Verified review (1515254) Review left 5 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

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Which best describes you? Patient

Was this treatment paid for privately? yes

Review from Google

Warm & polite welcome. Called in just before appointment time, so no waiting. Treatment carried out with total professionalism. Kept informed of what was happening throughout time in the chair. Pain free filling replacement!

— Heather Biccarino

T36654 Review left 5 years ago
This review complies with Google's policies.

Highly recommended

Friendly and professional treatment, highly recommended.

— Anonymous

Verified review (1515168) Review left 5 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

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Which best describes you? Patient

Was this treatment paid for privately? yes

Private Dental Treatment

I had very good advice from the practice about the fitting of a plate, the idea for which came from me and not from the dentist. Careful assessments were made, before which a cost estimate was given and was stuck to. I have given 5stars for the outcome of the treatment but it was only completed less than four hours ago. I hope I am not being too optimistic.

— Anonymous

Verified review (1515073) Review left 5 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately? yes

Private Dental Treatment

The Receptionists, Dental hygienist and Dentists are welcoming, friendly and professional. I would not hesitate to recommend them! My recent visit was to Mel the hygienist and I came away with lovely clean and shiny teeth.

— Anonymous

Verified review (1514963) Review left 5 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately? yes

Safe environment

Clean environment, safe environment and I trust all of the staff. Explained protocols to me, oh and my teeth are now cleaner as well.

— Christopher S

Verified review (1514954) Review left 5 years ago
This review was collected via SMS feedback service.

On a scale of 1 (poor) to 5 (excellent), how would you rate Matley Dental Surgery overall?

Was this treatment paid for privately? yes

An excellent service at all times

All staff have been consistently helpful, kind and professional throughout the many years I have attended Matley Dental Practice, ensuring an excellent service at all times. Thank you.

— Nicky R

Verified review (1514342) Review left 5 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately? yes

Review from Google

Had teeth cleaned, and nearly always fall asleep its that good !
Teeth checked very reassuring and thorough and gentle and very professional
Would highly recommend
And all the receptionist staff are kind and caring

— Tony Devereaux

T36655 Review left 5 years ago
This review complies with Google's policies.

Brilliant service

Brilliant service as always, especially in these very strange times.

— Anonymous

Verified review (1513154) Review left 5 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately? yes

Private Dental Treatment

Disappointed that my monthly rate has gone up from £19.94 to £24.92 which is a 25% increase!!
I wish my pension had increased this much!

— David A

Verified review (1512906) Review left 5 years ago
This review was collected via email feedback service.

Reply from Matley Dental Surgery

Many thanks for your review.
I would like to confirm that your monthly payment hasn't increased. We offered all our Denplan patients a three month discount which has now come to an end. Your payment has therefore reverted back to the original amount with no increase.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately? yes

Matley Dental Surgery

Very happy with the service provided.

— Steven S

Verified review (1511426) Review left 6 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

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Which best describes you? Patient

Was this treatment paid for privately? yes

A great covid safe set up

Friendly professional who really out you at ease. And they have a great covid safe set up.

— Mikala D

Verified review (1511294) Review left 6 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately? yes

A lovely family atmosphere

I have been at Matley Dental Surgery for as long as I can remember Always professional and friendly, with a lovely family atmosphere, wouldn’t go anywhere else.
Great team.

— Peter T

Verified review (1510874) Review left 6 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

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Which best describes you? Professional

Was this treatment paid for privately? yes

Thoroughly recommend

Tosh is an excellent dentist and would thoroughly recommend. The only dentist I have been to where I hardly feel the needle going in, and to me that's the worst thing!

— Brian M

Verified review (1510705) Review left 6 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately? yes

Treatment gentle, thoughtful and exemplary.

Excellent practice in every aspect. The practice excels at always giving a truly personal service, whilst delivering the highest professional standard. If only other businesses could operate anywhere near this level of customer care. So happy to see all the regular staff back after lockdown. New rules couldn't be more specifically adhered to. Treatment gentle, thoughtful and exemplary.

— Kay J

Verified review (1510463) Review left 6 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately? yes

Calm and reassuring

I had a hygienist appointment with Mel today and at a time when you have to think very carefully about all of your actions Mel was calm and reassuring in her treatment of me. Also, I would like to say how great Wendy and Tracey are on reception. From the moment you arrive to when you leave you experience friendly and very professional care.

— Anonymous

Verified review (1510358) Review left 6 years ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately? yes

Well organised and safe

Well organised and safe experience. Friendly staff as usual.

— Robert P

Verified review (1510066) Review left 6 years ago
This review was collected via SMS feedback service.

On a scale of 1 (poor) to 5 (excellent), how would you rate Matley Dental Surgery overall?

Was this treatment paid for privately? yes

Very pleased

Very pleased with my appointments with the dentist and hygienist.

— Wendy S

Verified review (1509360) Review left 6 years ago
This review was collected via email feedback service.

How likely are you to recommend this dentist to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately? yes

Private Dental Treatment

Treatment was up to the usual high standard despite restrictions imposed by COVID 19.

— Russell T

Verified review (1509367) Review left 6 years ago
This review was collected via email feedback service.

How likely are you to recommend this dentist to friends and family if they needed similar care or treatment? Extremely likely

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately? yes