Pearl Smile Sandbach

Very kind and empathetic

I recently visited the practice and I'm very lucky to have Tom Elsey as my Dentist who is always very kind and empathetic, which helps so much when your a nervous patient. The ladies are also very kind to me at Reception.

— Katie B

Verified review (2363937) Review left 4 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? NHS

Great service

Always great service. With a smile

— Anonymous

Verified review (2363904) Review left 4 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? NHS

Pearl Smile Sandbach

Excellent

— Judith L

Verified review (2363057) Review left 4 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? Private

Great dentist

Great dentist and assistant, nothing is ever a problem and they make you feel at ease

— John C

Verified review (2362902) Review left 4 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? N/A

Review from Google

Good service, thanks

— Daron Riley

T369641 Review left 4 months ago
This review complies with Google's policies.

Reply from Pearl Smile Sandbach

Thank you, Daron. We're glad we could fit you in for an emergency appointment and appreciate your kind review. Please contact us if you need any further care.

Explained to me in detail

Everything is explained to me in detail & I fully understood as to what was going on

— Elizabeth G

Verified review (2361979) Review left 4 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? NHS

All options explained in simple terms

Just a check up today where my concerns about a discoloured aching tooth were professionally addressed and all options explained in simple terms. Thank you.

— Julia S

Verified review (2361364) Review left 4 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? NHS

Excellent consultation

Everything about my consultation was excellent. All aspects of the treatment both at the time and for the future were clearly explained.

— Anonymous

Verified review (2361327) Review left 4 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? NHS

Review from Google

Friendly efficient and very professional

— Stuart Cooke

T368244 Review left 4 months ago
This review complies with Google's policies.

Reply from Pearl Smile Sandbach

Thank you for the kind words, Stuart. We're glad our team was friendly, efficient and professional. We appreciate your feedback and look forward to serving you again.

Appointment

Reception wants sorting out urgently.
Expecting very elderly patients to submit their details on an I pad.

— Anonymous

Verified review (2360605) Review left 4 months ago
This review was collected via email feedback service.

Reply from Pearl Smile Sandbach

Thank you for taking the time to leave feedback.

We’re sorry to hear that your experience did not meet expectations. Our iPads are used to help us collect important information accurately and securely, and many patients find them quick and convenient to use.

That said, we fully appreciate that some patients, particularly elderly patients, may prefer additional support. Our reception team is always happy to assist with completing forms if asked, and we will continue to remind patients that help is readily available.

We take all feedback on board and are always looking for ways to improve our service.

Kind regards,
The Practice Team

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? NHS

Efficient, painless

Very good, efficient, painless service

— Andrew S

Verified review (2360133) Review left 4 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? Private

Professional

Professional and friendly

— Anonymous

Verified review (2360047) Review left 4 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? NHS

Excellent service

Excellent service, kept me informed of the procedure and aftercare required.

— Stephanie B

Verified review (2359536) Review left 4 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? NHS

Helpful and friendly

Very helpful and friendly staff.

— Anonymous

Verified review (2359513) Review left 4 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? NHS

A pleasant experience

This was a routine checkup, so no dental work was necessary. The staff were friendly and helpful, making the visit a pleasant experience. Thank you.

— Anonymous

Verified review (2358217) Review left 4 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? NHS

Review from Google

I was treated with civility and all members of the staff were friendly and helpful. My treatment commenced on time and I was pain/ discomfort free throughout. I would recommend this Practice to anyone

— GRAHAM GOODWIN

T366550 Review left 5 months ago
This review complies with Google's policies.

Reply from Pearl Smile Sandbach

Thank you for your kind words, Graham. We're delighted to hear you felt treated with civility and that our team were friendly and helpful. It's wonderful your treatment started on time and was pain-free. We appreciate your recommendation and look forward to caring for you again.

Great care

Preparation for crown, as usual great care taken, very good dentist and nurse.

— Anonymous

Verified review (2357534) Review left 5 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? NHS

The checkup was very professional

My visit was on time and the checkup was very professional.
As there was renovation taking place the staff were coping very well.

— Derek R

Verified review (2357020) Review left 5 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? NHS

Friendly and welcoming

Everyone was really friendly and welcoming and I was in and out in no time (and on time).
The only downside is that the building is really tatty and tired but I can see work has already started on that.

— Jennifer S

Verified review (2356179) Review left 4 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? Private

Review from Google

First time back to the dentist since 2008 after a bad experience from the army they where brilliant very relaxed environment and lovely staff

— Luke Joels

T365637 Review left 5 months ago
This review complies with Google's policies.

Reply from Pearl Smile Sandbach

Thank you for trusting us with your dental care, Luke. We're so glad we could make your first visit back comfortable after your previous experience. Our team takes pride in creating a relaxed environment and providing caring, friendly service. We look forward to supporting your dental health on future visits.