Working Feedback

Pearl Smile Sandbach

23-25 Crewe Road, Sandbach, Cheshire, CW11 4NE

Excellent rating from 731 reviews

5 out of 5 stars

+ 507 reviews from Google 1238 total reviews

Filter Reviews

Latest Reviews by Working Feedback

Emergency appointment

5 out of 5 stars
workingfeedback logo
I phoned asking for an emergency appointment - the receptionist was very understanding and arranged one for me in an hour's time.
My dentist, as always, was very professional and pleasant, explained his diagnosis and sorted the problem.

— Anonymous

Verified review (2348070) Review left 5 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Review from Google

5 out of 5 stars
google logo
Excellent as always..

— Wynn Hunt

T359242 Review left 5 months ago
This review complies with Google's policies.

Reply from Pearl Smile Sandbach

Thanks so much, Wynn — we’re thrilled to hear we continue to meet your expectations. We appreciate your continued support and look forward to serving you again soon.

Efficient appointment

5 out of 5 stars
workingfeedback logo
Very welcoming at reception, efficient appointment and all very friendly people. After my appointment there was a very rude man (another patient) speaking to one of the receptionists while I waited to pay, and I really felt for the lady trying to help him but I wanted to say she handled herself well, and you should not have to put up with such rude people!

— Anonymous

Verified review (2347822) Review left 5 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? Private

Many thanks for a brilliant service

5 out of 5 stars
workingfeedback logo
I woke at 4am with severe toothache. As an existing patient Smile fitted me in by 12.00. Had an x-ray, diagnosis and prescription sorted by 12.20pm. All sorted now, many thanks for a brilliant service.

— Anonymous

Verified review (2347521) Review left 5 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

The staff were very friendly

5 out of 5 stars
workingfeedback logo
Although the Dentist is in the middle of major refurb, the staff were very friendly as usual.

— Anonymous

Verified review (2347385) Review left 5 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? NHS

Helpful and perfect information

5 out of 5 stars
workingfeedback logo
Nothing could be improved, helpful and perfect information

— Anonymous

Verified review (2347255) Review left 5 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Excellent aftercare

5 out of 5 stars
workingfeedback logo
Following dental implants, I have received excellent aftercare to ensure my implants continue to be healthy and successful.

— Anonymous

Verified review (2346905) Review left 5 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? Private

Wonderful

5 out of 5 stars
workingfeedback logo
The person I spoke to was wonderful, also the dentist who looked at me told me what to do and I was so glad to have been seen. Thank you.

— Anonymous

Verified review (2346732) Review left 5 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? Private

Appointment

5 out of 5 stars
workingfeedback logo
My checkup with Tom was fine. I need 2 fillings and he was careful to explain why they were required.
Then I went for a scale and polish with Rose. As I explained to her after it was a very painful experience. I have extremely sensitive gums and I couldn’t wait for the session to end.

— Anonymous

Verified review (2346709) Review left 5 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 3 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? Private

Well informed of treatment

5 out of 5 stars
workingfeedback logo
Friendly staff and well informed of treatment which is very good

— Paul Y

Verified review (2346623) Review left 5 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? NHS

Review from Google

5 out of 5 stars
google logo
Excellent, friendly, professional service

— Phil Cheetham

T358354 Review left 5 months ago
This review complies with Google's policies.

Reply from Pearl Smile Sandbach

Thank you, Phil! We’re delighted you found our service excellent, friendly and professional. We appreciate your support and look forward to serving you again.

Went through various options available

5 out of 5 stars
workingfeedback logo
Maheem put me at ease straight away, she remembered my last consultation referenced on the system.
She went through various options available and selected the one I was happiest with. Facilities as always spotless and fresh

— Anonymous

Verified review (2346388) Review left 5 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? NHS

Courteous

5 out of 5 stars
workingfeedback logo
Courteous service today.

— Anonymous

Verified review (2346375) Review left 5 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Efficient, personable

5 out of 5 stars
workingfeedback logo
The usual efficient, personable and effective, on time appointment

— Raymond C

Verified review (2346259) Review left 5 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? Private

Explained everything thoroughly

5 out of 5 stars
workingfeedback logo
Rebecca was excellent, explained everything thoroughly.

— Anonymous

Verified review (2345890) Review left 5 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? Private

Explained everything about my teeth

5 out of 5 stars
workingfeedback logo
My check up with Rebecca went very well. She explained everything about my teeth to me and what was required.

— Anonymous

Verified review (2345709) Review left 5 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Great dentist, great staff

5 out of 5 stars
workingfeedback logo
All good, great dentist, great staff. Not sure about the ai robot on the phone though!

— Anonymous

Verified review (2345332) Review left 5 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Great service

5 out of 5 stars
workingfeedback logo
Great service as usual! Recently lost a crown, rang the surgery to arrange an appointment and saw my dentist within a very short time. My options were explained in a very professional and friendly manner. No negative comments!

— Alan B

Verified review (2345179) Review left 5 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Emergency appointment

5 out of 5 stars
workingfeedback logo
Emergency appointment for lost filling, Abid is very professional & friendly, making the patient relaxed.

— Anonymous

Verified review (2344644) Review left 5 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Review from Google

5 out of 5 stars
google logo
Good admin staff, good dentists, fair prices.

— gbpatriot2

T356586 Review left 5 months ago
This review complies with Google's policies.

Reply from Pearl Smile Sandbach

Thank you for the great review! We're glad our admin staff and dentists provided good care at fair prices. We appreciate your trust and look forward to serving you again.