Really friendly atmosphere . Excellent and helpful staff. I was relaxed.
— Jeremy P
Verified review (2324873)
Review left 7 months ago
This review was collected via SMS feedback service.
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Very good
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NHS
Pearl Smile Sandbach - Your recent appointment
I was expecting an email regarding my treatment plan as promised yesterday and today. Nichola and the Dentist mentioned this! I was a bit mystified why I didn't have my implants today. I have to wait another 2 weeks for this to happen. My dentist said I should keep the other side as long as possible, The 2 teeth may last me a few months I hope, I do respect your Dentists advice.
— Stephen R
Verified review (2324797)
Review left 6 months ago
This review was collected via SMS feedback service.
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Neither good nor poor
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Private
A positive experience at my appointment
My visit was a positive experience. The dentist was very friendly and helpful with my problem and easily put me at ease. The clinic was modern and fresh and support nurse friendly and helpful.
— Anonymous
Verified review (2324781)
Review left 7 months ago
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Very good
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NHS
Very professional
The dentist dealt with my treatment in a very professional manner. I felt totally confident in her ability.
— Anonymous
Verified review (2324011)
Review left 7 months ago
This review was collected via email feedback service.
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Very good
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Patient
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Private
Excellent service
Excellent service, from all the staff I came in contact with, mind I’ve been coming here for around 70 years.
— Roger L
Verified review (2323709)
Review left 7 months ago
This review was collected via SMS feedback service.
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Very good
Was this service paid for privately, or on the NHS?
NHS
Everything fully explained
Extremely pleased with the course of treatment I've undergone recently. Everything fully explained in a very friendly and professional manner. Would definitely recommend!
— Alan B
Verified review (2323609)
Review left 7 months ago
This review was collected via email feedback service.
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Very good
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Patient
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NHS
A pleasant experience
Really friendly and helpful team. I had our little boy with us and everyone we met went out of their way to make him feel comfortable. Made the visit a pleasant experience for both of us.
— Claire M
Verified review (2323514)
Review left 7 months ago
This review was collected via email feedback service.
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Very good
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Patient
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NHS
Thorough
A lovely lady, thorough and very professional.
— Alison C
Verified review (2323422)
Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
NHS
Excellent service
Once again I had excellent service, and have absolutely nothing to complain about.
— Graeme F
Verified review (2323300)
Review left 7 months ago
This review was collected via email feedback service.
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Very good
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Patient
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NHS
Review from Google
This person left a star rating but no comment.
— Roxanna Phillips
T342003
Review left 7 months ago
This review complies with Google's policies.
Reply from Pearl Smile Sandbach
Thank you, Roxanna, for your fantastic review! We're thrilled to hear that you had a great experience with us. Your support means a lot, and we look forward to seeing you again soon!
Appointment at short notice
Appointment given at short notice for painful tooth.
— Robert E
Verified review (2323011)
Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
NHS
Staff are friendly and helpful
I am always very pleased with all aspects of my visit, staff are friendly and helpful and my dentist is informed and very gentle.
— Gary M
Verified review (2322871)
Review left 7 months ago
This review was collected via email feedback service.
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Very good
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NHS
Great practice
Trustworthy dentist, always been happy here with Mr. P. Hales, lovely staff always try to help, great practice. Thank you.
— Shirley N
Verified review (2322087)
Review left 7 months ago
This review was collected via SMS feedback service.
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Very good
Was this service paid for privately, or on the NHS?
NHS
Review from Google
Fabulous dentists so kind and gentle and
caring as well as being very professional
— nancy schaerer
T341510
Review left 7 months ago
This review complies with Google's policies.
Reply from Pearl Smile Sandbach
Thank you for your wonderful review, Nancy! We're thrilled to hear that you had a positive experience with our dentists. Our team strives to provide gentle and professional care, and it's rewarding to know it made a difference for you. We appreciate your kind words and look forward to seeing you again!
Dentist is very good
Good, helpful reception
Dentist is very good
— Anonymous
Verified review (2321991)
Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
NHS
Always amazing at their job
My dentist is very understanding as my teeth seem to be falling apart. He and his assistant are always amazing at their job and are very kind.
— Anonymous
Verified review (2320989)
Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
NHS
Knowledgeable and informative appointment
Tom and the team are always very friendly, chatty and helpful. Knowledgeable and informative and provides advice.
— Julie R
Verified review (2320862)
Review left 7 months ago
This review was collected via email feedback service.
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Very good
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Patient
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NHS
Pearl Smile Sandbach - Your recent appointment
Staff excellent but AI extremely irritating
— Anonymous
Verified review (2320574)
Review left 7 months ago
This review was collected via email feedback service.
Reply from Pearl Smile Sandbach
Thank you for taking the time to leave this feedback.
We’re really pleased to hear you find our staff excellent 😊
We’re sorry that the AI system has been irritating – we know it can feel a bit clunky at times. We’re still getting to grips with it and are actively tweaking things to make it as smooth and helpful as possible.
Your comments are genuinely helpful and will be used as part of that process. If you ever struggle with the AI or prefer to speak to a person, please don’t hesitate to let us know and we’ll do our best to assist you directly.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
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NHS
Friendly appointment
Friendly practitioners and reception staff.
— Anonymous
Verified review (2320165)
Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
NHS
Caring and considerate appointment
I am nervous when visiting the dentist but Mr Hales is very caring and considerate.
— Betina R
Verified review (2320088)
Review left 7 months ago
This review was collected via email feedback service.
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Very good
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Patient
Was this treatment paid for privately, or on the NHS?
NHS
