Pearl Smile Sandbach

Knowledgeable and informative appointment

Tom and the team are always very friendly, chatty and helpful. Knowledgeable and informative and provides advice.

— Julie R

Verified review (2320862) Review left 7 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

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Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? NHS

Pearl Smile Sandbach - Your recent appointment

Staff excellent but AI extremely irritating

— Anonymous

Verified review (2320574) Review left 7 months ago
This review was collected via email feedback service.

Reply from Pearl Smile Sandbach

Thank you for taking the time to leave this feedback.

We’re really pleased to hear you find our staff excellent 😊

We’re sorry that the AI system has been irritating – we know it can feel a bit clunky at times. We’re still getting to grips with it and are actively tweaking things to make it as smooth and helpful as possible.

Your comments are genuinely helpful and will be used as part of that process. If you ever struggle with the AI or prefer to speak to a person, please don’t hesitate to let us know and we’ll do our best to assist you directly.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? NHS

Friendly appointment

Friendly practitioners and reception staff.

— Anonymous

Verified review (2320165) Review left 7 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? NHS

Caring and considerate appointment

I am nervous when visiting the dentist but Mr Hales is very caring and considerate.

— Betina R

Verified review (2320088) Review left 7 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

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Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? NHS

My recent appointment

Very satisfied with the treatment I received.

— Anonymous

Verified review (2320075) Review left 7 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

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Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? Private

Satisfying examination

I had a very satisfying and informative examination.

— Joyce H

Verified review (2319786) Review left 7 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

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How satisfied are you with the information from the surgery on the cost of your treatment?

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Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? NHS

My recent appointment

All staff were very helpful, courteous, and efficient. Appointment was on time.

— Anonymous

Verified review (2319742) Review left 7 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

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Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? NHS

Review from Google

This person left a star rating but no comment.

— Martyn Pugh

T340625 Review left 7 months ago
This review complies with Google's policies.

Reply from Pearl Smile Sandbach

Thank you for your fantastic review, Martyn! We’re thrilled to hear that you had a great experience with us. Your support means a lot, and we look forward to welcoming you back soon.

Respectful and efficient appointment

The visit was carried out with respect and efficiency. Advice on tooth care was given for onward practice.

— David T

Verified review (2318858) Review left 7 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

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Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? NHS

Thorough and gentle appointment

Best hygienist I have experienced - very gentle but thorough .

— Anonymous

Verified review (2318747) Review left 7 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? Private

Quick appointment

Excellent service and straight way got checkup and treatment.

— Anonymous

Verified review (2318658) Review left 7 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? NHS

My appointment

Well organised and efficient.

— Anonymous

Verified review (2318648) Review left 7 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

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Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? Private

My appointment

Very good people that work there and very good dentist.

— Roy S

Verified review (2318639) Review left 7 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? N/A

My recent appointment

Staff very efficient and polite.

— Colin H

Verified review (2318529) Review left 7 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? NHS

Excellent

Treatment was very good
Appointment was on time, receptionist was very friendly and polite, overall excellent

— Anonymous

Verified review (2317905) Review left 7 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? NHS

Pearl Smile Sandbach

Efficient and warm as ever!

— George H

Verified review (2317516) Review left 7 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

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Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? NHS

Always helpful & friendly

Everyone at Harbour Dental is really good. The reception staff are always helpful & friendly, Peter Hales is the ONLY dentist I've ever trusted in my life.

— Nicholas A

Verified review (2317098) Review left 7 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

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Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? NHS

I was treated well

I am a wheelchair user and I was treated well today.

— Anonymous

Verified review (2316179) Review left 7 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? NHS

Friendly dentist

Friendly dentist and explained what he was going to do

— Anonymous

Verified review (2316165) Review left 7 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Good

Was this service paid for privately, or on the NHS? NHS

Many thanks

Was able to get an appointment quickly, because of a problem with my gums, had an xray and discussed what the next stage would be, given a course of antibiotics, then will go back in a few weeks to see the outcome, and will then decide the next step, was told everything that was going on and what the possibilities could be, many thanks to Tom and his team

— Anonymous

Verified review (2315804) Review left 7 months ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Was this treatment paid for privately, or on the NHS? NHS