Working Feedback

Pearl Smile Sandbach

23-25 Crewe Road, Sandbach, Cheshire, CW11 4NE

Excellent rating from 731 reviews

5 out of 5 stars

+ 507 reviews from Google 1238 total reviews

Filter Reviews

Latest Reviews by Working Feedback

Review from Google

5 out of 5 stars
google logo
First time I’ve met Tom he was very professional and very good with a nervous patient such as myself I would recommend him and the Practice.

— Paul Pole

T329142 Review left 8 months ago
This review complies with Google's policies.

Reply from Pearl Smile Sandbach

Thank you for sharing your experience, Paul! We're thrilled to hear that Tom made you feel comfortable during your visit. Your recommendation means a lot to us, and we look forward to seeing you again in the future.

Review from Google

5 out of 5 stars
google logo
Never a pleasant experience visiting the dentist but having a nice friendly dental practice makes it more tolerable.

— Phil Jones

T329143 Review left 8 months ago
This review complies with Google's policies.

Reply from Pearl Smile Sandbach

Thank you for your kind words, Phil! We're glad to hear that our friendly atmosphere makes your visits more enjoyable. Our team is dedicated to providing a comfortable experience for all our patients. We look forward to seeing you at your next appointment!

I was reassured

4 out of 5 stars
workingfeedback logo
I wasn’t looking forward to having the treatment today but I was reassured by how gentle he was.

— Christine L

Verified review (2299920) Review left 8 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Good
How satisfied are you with the appointment waiting time? 2 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Review from Google

5 out of 5 stars
google logo
Great service. Thank you.

— Susan Steer

T329144 Review left 8 months ago
This review complies with Google's policies.

Reply from Pearl Smile Sandbach

Thank you for your kind words, Susan! We're thrilled to hear you had a great experience with our service. Your support means a lot to us, and we look forward to serving you again.

Very friendly, leaving me very relaxed

5 out of 5 stars
workingfeedback logo
Seen on time, the dentist was very friendly, leaving me very relaxed
Review of my mouth, teeth, neck and jaw was very thorough

— Anonymous

Verified review (2299628) Review left 8 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? NHS

First class service

5 out of 5 stars
workingfeedback logo
First class service every time, always pleasant and helpful.

— Monica J

Verified review (2299556) Review left 8 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Appointment

5 out of 5 stars
workingfeedback logo
Try on new teeth

— Anonymous

Verified review (2298702) Review left 8 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Hygienist appointment

4 out of 5 stars
workingfeedback logo
Excellent visit to the hygienist, Kendra… thank you

— Rob R

Verified review (2298685) Review left 8 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 3 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 3 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? Private

Accommodating and reassuring

5 out of 5 stars
workingfeedback logo
I believe my dentists name was Rebecca but I could be wrong. She was amazing. I was very clearly anxious about my treatment and she couldn’t have been more accommodating and reassuring. The procedure was quick and she made sure I was pain free. Thank you, you made me less anxious and open to returning.

— Anonymous

Verified review (2298136) Review left 8 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? NHS

Appointment

4 out of 5 stars
workingfeedback logo
£75:00 for 15 minutes WOW!!!

— Anonymous

Verified review (2297942) Review left 8 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 1 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? Private

Appointment within an hour

5 out of 5 stars
workingfeedback logo
Excellent. Appointment within an hour. Most helpful and pleasant staff on reception and a dentist who worked carefully and explained everything clearly.

— Anonymous

Verified review (2296889) Review left 8 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? Private

Brilliant, very caring

5 out of 5 stars
workingfeedback logo
Very friendly and efficient practice, Dentist Tom Else is brilliant, very caring and very professional.

— Ian B

Verified review (2296469) Review left 8 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? Private

The staff were incredible

5 out of 5 stars
workingfeedback logo
I came to this dentist through NHS 111 due to a painful wisdom tooth coming up. The staff were incredible. So kind and friendly, I was given an xray and treatment very promptly. I’m very nervous at the dentist but all the staff made me feel so relaxed. Highly recommend

— Anonymous

Verified review (2296344) Review left 8 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Very helpful

5 out of 5 stars
workingfeedback logo
All the staff were very helpful and professional.

— Anonymous

Verified review (2295957) Review left 8 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? Private

Very good

5 out of 5 stars
workingfeedback logo
I broke a crown two days ago. The appointment was given within 48 hours of this occurring. The dentist was my own dentist, so ensuring continuity of care, which seems to be rare these days. The dentist dealt with my problem immediately. He gave me honest information about the possible outcome of the procedure. Very good

— Paul B

Verified review (2295690) Review left 8 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

So friendly and helpful

5 out of 5 stars
workingfeedback logo
Nothing but praise for the surgery, everyone is so friendly and helpful. Treatment carried out was done with so much care. Thank you

— Anonymous

Verified review (2295416) Review left 8 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Polite and helpful

5 out of 5 stars
workingfeedback logo
Receptionist was polite and helpful with book in and professionally informed of treatment plan.

— Neil P

Verified review (2295360) Review left 8 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

My appointment was on time

5 out of 5 stars
workingfeedback logo
As always the team at Pearl smile Sandbach were friendly and efficient. My appointment was on time. Abid has a calm and friendly manner and always makes me feel very comfortable.

— Andrew C

Verified review (2295322) Review left 8 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? Private

Thank you

5 out of 5 stars
workingfeedback logo
I was given an appointment as I had concerns about a filling. I was given an xray and assured the tooth was fine. I came away with peace of mind. I have been suffering with sinus problem and was informed by my dentist Tom I could return to get treatment for the problem if I had no luck with my Dr's surgery. Thank you for my patient care today

— Anonymous

Verified review (2294867) Review left 8 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? Private

Review from Google

5 out of 5 stars
google logo
Very friendly, with professional and gentle treatment.

— Gareth Evans

T326836 Review left 8 months ago
This review complies with Google's policies.

Reply from Pearl Smile Sandbach

Thank you for your fantastic feedback! We're thrilled to hear that you experienced friendly and professional treatment during your visit. Your satisfaction means a lot to us, and we look forward to serving you again in the future.