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Pearl Smile Sandbach

23-25 Crewe Road, Sandbach, Cheshire, CW11 4NE

Excellent rating from 731 reviews

5 out of 5 stars

+ 507 reviews from Google 1238 total reviews

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Latest Reviews by Working Feedback

Review from Google

5 out of 5 stars
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Fantastic dentist 😁

β€” Joanne Jones

T305949 Review left 10 months ago
This review complies with Google's policies.

Reply from Pearl Smile Sandbach

Thank you for your wonderful review, Joanne! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we look forward to seeing you again!

Made to feel comfortable

5 out of 5 stars
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Very helpful advice. Made to feel comfortable.

β€” Diana P

Verified review (2267847) Review left 10 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? Private

My dentist is kind, patient

5 out of 5 stars
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Reception staff are friendly and welcoming. My dentist is kind, patient and has offered good advice on caring for my teeth. I am grateful that this practice still offers NHS care, as I think it's most important that we are all able to access affordable dental care. I grew up in post-war Britain, in the early days of the NHS, when it was easy to see a doctor or a dentist, and I've been dismayed to see the service under so much pressure in recent times. Hopefully, proper funding will improve the situation from now on.

β€” Anonymous

Verified review (2267185) Review left 10 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Everything was carefully explained

5 out of 5 stars
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The service was friendly and professional. Everything was carefully explained.

β€” Sally B

Verified review (2266956) Review left 10 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? Private

Excellent

5 out of 5 stars
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Always find Rebecca Togneri excellent

β€” Julie M

Verified review (2265965) Review left 10 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? NHS

Allayed all my fears

5 out of 5 stars
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Rebecca made me feel calm and allayed all my fears as usual.

β€” Anonymous

Verified review (2265624) Review left 10 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Review from Google

5 out of 5 stars
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Lovely chat about lifetime at dentist appointment's absolutely fantastic brilliant staff πŸ’–πŸ’–πŸ’–

β€” Judith Ollier

T305950 Review left 10 months ago
This review complies with Google's policies.

Reply from Pearl Smile Sandbach

Thank you for your wonderful review, Judith! We're thrilled to hear that you had a lovely experience during your appointment and enjoyed chatting with our brilliant staff. Your kind words motivate us to keep providing excellent service. We look forward to seeing you again soon!

Appointment

5 out of 5 stars
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Very gentle

β€” Jean P

Verified review (2265458) Review left 10 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? Private

Cannot fault the treatment

5 out of 5 stars
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Cannot fault the treatment or staff. I am completely satisfied.

β€” Janet C

Verified review (2265449) Review left 10 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Review from Google

5 out of 5 stars
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I have recently through 111 attended due to requiring an extraction( broken tooth ). I’d not used the practice before, in fact it had been a while since I’d had any of my teeth checked anywhere ! So it was with a cautious approach I attended.
Hindsight is a wonderful thing as my actual experience was very good throughout my visit.
I was greeted at reception where my details were taken I was then shown to a seating area, after a few minutes I was asked to enter the dentists room. I was throughout the appointment kept up to speed as to what was happening , checked at every stage if I was ok . After the appointment work had finished the dentist gave me a full run down on what had taken place , handed me literature on what to do should for the next day or so , contact numbers should I have any concerns in the near future. All staff had an attitude of nothing was to much trouble very polite and reassuring. Would recommend this practice.
I’m not sure how long the practice has been in operation , my only observation was that the decor and appearance within the practice could do with a freshen up, that said the actual dental practice rooms were spotlessly clean.
I have been back since and looking forward to visiting again for further work to be carried out. Well done all . In

β€” Ian Barber

T304415 Review left 10 months ago
This review complies with Google's policies.

Excellent service

5 out of 5 stars
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As usual, excellent service from all staff. Fully informed throughout the consultation and in a very positive and friendly manner. Useful reminders prior to appointment via email/text.

β€” Alan B

Verified review (2264549) Review left 10 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Excellent, put me at ease

5 out of 5 stars
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I attended my hygenist appointment today with Barbara. She was excellent, put me at ease, and provided me with advice on my dental routine.

β€” Anonymous

Verified review (2264514) Review left 10 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? Private

Dealt with quickly and efficiently

5 out of 5 stars
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I needed an emergency appointment and was dealt with quickly and efficiently by the receptionist. I was seen that morning and my dentist explained everything in detail and what needed to be done. I’m extremely anxious when it comes to visits to the dentist, to the point of having panic attacks and being physically sick, but the staff today were very calm and kind and it helped me immensely.

β€” Jane C

Verified review (2264263) Review left 10 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Excellent

5 out of 5 stars
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Excellent dentist

β€” Anonymous

Verified review (2263973) Review left 10 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Treated like a valued customer

5 out of 5 stars
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From the moment that the receptionist answered my call to the moment I left the practice, I felt I was treated like a valued customer

β€” Anonymous

Verified review (2263925) Review left 10 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Excellent service

5 out of 5 stars
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Excellent service, polite staff, made myself and my wife, who has dementia, feel relaxed and the dental work carried out was explained and carried out in a professional manner

β€” Leslie R

Verified review (2263823) Review left 10 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Review from Google

4 out of 5 stars
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The premises both inside and outside requires some investment.

β€” Robert Walker

T303806 Review left 10 months ago
This review complies with Google's policies.

Always high standard

5 out of 5 stars
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Always high standard, I’ve been coming to the practice for over 70 years

β€” Roger L

Verified review (2263654) Review left 10 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? NHS

Review from Google

5 out of 5 stars
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Mr Elsey my dentist was very professional & sincere with my treatment, all completed without any discomfort resulting in a happy smile

β€” Vance Crawford

T303807 Review left 10 months ago
This review complies with Google's policies.

Very prompt

5 out of 5 stars
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Very prompt and helpful

β€” Christine W

Verified review (2263243) Review left 10 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? Private