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Pearl Smile Sandbach

23-25 Crewe Road, Sandbach, Cheshire, CW11 4NE

Excellent rating from 731 reviews

5 out of 5 stars

+ 507 reviews from Google 1238 total reviews

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Latest Reviews by Working Feedback

Review from Google

5 out of 5 stars
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Great staff and very well looked after. Recommend.

— Mike Auton

T299027 Review left 11 months ago
This review complies with Google's policies.

Review from Google

5 out of 5 stars
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Very good and prompt service

— Steve Weaver

T299028 Review left 11 months ago
This review complies with Google's policies.

Considerate and courteous

5 out of 5 stars
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Good patient care along with a considerate and courteous experience.

— Anonymous

Verified review (2252518) Review left 11 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Lovely dentist

5 out of 5 stars
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Very anxious about going to the dentist but as always Rebecca just puts you at ease - lovely dentist - would thoroughly recommend her.

— Marilyn S

Verified review (2252442) Review left 11 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

People you can have faith in

5 out of 5 stars
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Professional and thorough with a high level of service. People you can have faith in.

— Anonymous

Verified review (2251961) Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? Private

Kind and helpful dentist

5 out of 5 stars
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Very kind and helpful dentist. Treatment very thorough.

— Anonymous

Verified review (2250325) Review left 11 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Review from Google

5 out of 5 stars
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Efficient and friendly

— Julian Bond

T298053 Review left 11 months ago
This review complies with Google's policies.

Efficient and courteous

5 out of 5 stars
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Everything went fine from the efficient and courteous staff.

— David B

Verified review (2250190) Review left 11 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Great dentist

5 out of 5 stars
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I am afraid of the dentist but I am always reassured with my dentist, he's great. The staff are very polite and helpful.

— Carolyn J

Verified review (2249503) Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? NHS

Replacement filling

5 out of 5 stars
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Replacement filling

— Anonymous

Verified review (2249325) Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? NHS

Very good service

5 out of 5 stars
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Very good, Tom is great to talk to.

— Phyllis D

Verified review (2249127) Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? NHS

This was my first visit and I was very impressed

5 out of 5 stars
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This was my first visit and I was very impressed. I was seen on time and the dentist and her assistant who looked after me were brilliant. The level of treatment I received was very thorough.

— Peter T

Verified review (2249062) Review left 11 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? Private

The dentist and dental nurse were lovely.

5 out of 5 stars
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The dentist and dental nurse were lovely.

— Anonymous

Verified review (2248010) Review left 11 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Always helpful and willing

5 out of 5 stars
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Always helpful and willing to make sure that appointments are suitable. Friendly staff and a hardworking, very helpful dentist.

— Anonymous

Verified review (2247982) Review left 11 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? Private

A dentist you can trust

5 out of 5 stars
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I’ve had Rebecca as my Dentist for a few years now, she’s been absolutely amazing with me. I’m a nervous wreck at the dentist, all the work she has done for me has been great, really does make a huge difference when you have a dentist you can trust.

— Anonymous

Verified review (2247714) Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? NHS

Your recent appointment

4 out of 5 stars
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First appointment of the day, was called in 20 minutes late!!!!

— Anonymous

Verified review (2247221) Review left 11 months ago
This review was collected via email feedback service.

Reply from Pearl Smile Sandbach

Thank you for your feedback, and I’m truly sorry to hear that your appointment started late—especially as it was the first of the day. That’s not the standard of service we aim to provide, and I completely understand how frustrating this must have been.

To help us look into this further and ensure it doesn’t happen again, could you please email [email protected] with a few details about your visit? I’d like to identify which dentist was running behind and address the issue directly.

We appreciate you bringing this to our attention.
Overall, how was your experience of our service? Good
How satisfied are you with the appointment waiting time? 1 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 4 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Very good

5 out of 5 stars
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Very good service

— Barbara G

Verified review (2247004) Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? NHS

A Good Service

5 out of 5 stars
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The service was good, as were the dentist and the dental assistant.

— Vincent F

Verified review (2247003) Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? NHS

A tooth extraction, for a 73 year old, Well done, Becky!

5 out of 5 stars
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A tooth extraction, for a 73-year-old. The molar with a triple root is close to the upper jaw sinus.
I explained a level of trepidation to Dr Becky Tognerie during the earlier assessment, and we agreed to pre-treatment with Diazepam 2 hours prior to the extraction.
On the day, Becky was right on time and fully prepared. She triple anaesthetised the tooth, and then took some 5 minutes before achieving a complete extraction in one piece. A Caltostat precautionary dressing was inserted, and full instructions were provided for aftercare. Precautions to avoid singing and strong nose blowing were discussed.
The socket did not bleed in the first 5 minutes. Left surgery after 25 minutes, pretty much pain-free. Well done, Becky!
Patient at Harboir dental practice for 33 years

— Robert S

Verified review (2246677) Review left 11 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Professional
Was this treatment paid for privately, or on the NHS? NHS

Very pleased

5 out of 5 stars
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Appointed was on time and dental check was professionally carried out.

— Alan M

Verified review (2246551) Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
Was this service paid for privately, or on the NHS? NHS