I was asked to sign 2 documents on screens but was not given sight of the documents I signed. Whilst I have a level of trust in my dental practice, this is a poor procedure and encourages the signing of documents without proper checks. I would like to see the whole document before signing next time.
Secondly, the cost of my hygienist treatment had gone up and I was not informed of this when I signed.
Thirdly, I have noticed that there is usually an interruption during my treatments, either some passing through the room to collect items or to deliver equipment. This should happen between patients and not during a consultation/treatment.
Reply from Pearl Smile Sandbach
Thank you for taking the time to share your feedback. We truly value your trust in our practice, and we’re sorry to hear about the concerns you’ve raised.
We understand the importance of fully reviewing documents before signing, and we are currently working to improve our procedures to ensure that all patients have a chance to review documents in detail prior to signing. Please do not feel that you are being forced to sign without reading first, the tablets should all have a “back” feature which would allow you to read the document.
Regarding the cost increase for your hygienist treatment, we apologize if this wasn’t communicated clearly. The prices do increase on April 1st in line with the NHS prices however, this should have been verbalised to you prior to your appointment taking place.
Lastly, we sincerely apologize for any disruptions during your treatment. We understand how important it is for you to have a calm and focused environment during your care. Unfortunately, as we are an extremely busy practice, we have no choice but to have our decontamination technician collect dirty instruments during treatment and drop off clean ones. This will however be discussed in our next team meeting and we will see if there is another way in which we are able to do this.
Thank you again for bringing these matters to our attention. We value your feedback as it helps us to continually improve our service. If you’d like to discuss any of these concerns further, please don’t hesitate to reach out to us directly.
Overall, how was your experience of our service?
Good
Was this service paid for privately, or on the NHS?
Private
