The man on the front desk was lovely and polite. My dentist and assistant also very nice
— Emma S
Verified review (2177739)
Review left 1 year ago
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Very good
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NHS
A great team
Staff friendly, professional, Julie on reception wonderful and Rebecca and Amy, a great team. Thank you
— Karl B
Verified review (2176196)
Review left 1 year ago
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Very good
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NHS
Efficient and polite
Reception and dentist efficient and polite.
— Anonymous
Verified review (2176172)
Review left 1 year ago
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Very good
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NHS
So pleasant and puts me at ease
My appointment was on time, and it's always nice to see Nicola turner she is so pleasant and puts me at ease as I get a bit anxious when I come to the dentist.
— Gladys B
Verified review (2175849)
Review left 1 year ago
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Very good
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Private
Excellent service
Excellent service and really nice people who managed to stop the pain and reduce the swelling while I was there - well done guys and thank you
— Christine W
Verified review (2175250)
Review left 1 year ago
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Very good
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Patient
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NHS
Made me feel at ease
I found everyone so pleasant and polite and made me feel at ease while I had a tooth out, the anaesthetic was just right and didn't feel a thing. The dentist and assistant were nice. Thank you
— Jennifer A
Verified review (2175007)
Review left 1 year ago
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Very good
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Patient
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NHS
First class
Everything about the treatment was first class, from checking in to leaving and the dentist and nurse were excellent.
— Keith T
Verified review (2174690)
Review left 1 year ago
This review was collected via email feedback service.
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Very good
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Patient
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NHS
Very professional and caring
From the initial contact for the appointment and subsequent dental care very professional and caring.
— Anonymous
Verified review (2174544)
Review left 1 year ago
This review was collected via email feedback service.
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Very good
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Patient
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NHS
Pearl Smile Sandbach
Routine dental check, prompt appointment time, pleasant and professional dentist.
— Janet W
Verified review (2174267)
Review left 1 year ago
This review was collected via SMS feedback service.
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Very good
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NHS
Care and kindness
I really appreciate the care and kindness that my dentist Amar Jethi provides. I have a medical condition that requires care with my teeth and gums and Amar is so understanding of this and discusses in detail with me. He then inspects my teeth and gums with total consideration of this. His manner is excellent.
— Robert B
Verified review (2173214)
Review left 1 year ago
This review was collected via email feedback service.
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Very good
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Patient
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NHS
Helpful, accommodating
This is a friendly and efficient dental practice. The staff are both helpful, accommodating and knowledgeable being able to confer information easily and respectfully. Glad I came here.
— Keith F
Verified review (2173202)
Review left 1 year ago
This review was collected via email feedback service.
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Very good
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Patient
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-
Above and beyond
My dentists shaline and Rachael are the best, friendly, kind and above and beyond, make you feel at ease
— Annette M
Verified review (2173190)
Review left 1 year ago
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Very good
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Patient
Was this treatment paid for privately, or on the NHS?
NHS
Hygienist appointment
I saw the hygienist Kendra, very nice, she explained everything to me, she kept asking if I was ok as she knew I was nervous.
— Anonymous
Verified review (2172867)
Review left 1 year ago
This review was collected via SMS feedback service.
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Very good
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NHS
Friendly staff
Friendly staff and and extremely competent dentist.
— Paul H
Verified review (2172511)
Review left 1 year ago
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Very good
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Patient
Was this treatment paid for privately, or on the NHS?
Private
Pearl Smile Sandbach
Top class professional service as always
— Anonymous
Verified review (2171891)
Review left 1 year ago
This review was collected via email feedback service.
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Very good
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Patient
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Private
Review from Google
Excellent service. Very professional and helpful. I really appreciate the practice and its staff. Thank you.
— Dennis Smith
T255698
Review left 1 year ago
This review complies with Google's policies.
Hygienist
Appointment ran to time, and hygienist was pleasant and engaging
— Anonymous
Verified review (2171461)
Review left 1 year ago
This review was collected via email feedback service.
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Very good
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Patient
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Private
Very satisfied with my treatment
I am very satisfied with my treatment, although my regular dentist was off sick and I saw someone new, all of which was explained to me.
— Anonymous
Verified review (2171460)
Review left 1 year ago
This review was collected via email feedback service.
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Very good
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Patient
Was this treatment paid for privately, or on the NHS?
Private
Great visit
Great visit today, staff were very helpful and understanding
— Micheal B
Verified review (2171312)
Review left 1 year ago
This review was collected via SMS feedback service.
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Very good
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NHS
Appointment
Had to have a crown reattached after only a few months, so wasn't best pleased as you can imagine. And the fact that Harbour has now become Smile without any notification to its customer base is a little disrespectful. And finally, using the Smile 'contact us' option lead to nowhere so what is the point of that?
— Anonymous
Verified review (2171134)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from Pearl Smile Sandbach
Thank you for sharing your feedback. We sincerely apologise for the inconvenience you've experienced with your crown and the lack of communication regarding our transition to Pearl Smile. We understand your frustration, and this is certainly not the experience we strive to provide. We are actively working on improving communication and customer service, and we will take your concerns into account as we continue to enhance our processes.
We’re also sorry to hear that you encountered issues with our 'contact us' feature. We are currently investigating this issue to ensure it works properly and provides the support you need.
Please reach out to us directly at [email protected] if you have any further concerns, and we’d be happy to assist you further. Your satisfaction is very important to us, and we’re committed to resolving any issues you may have.
Overall, how was your experience of our service?
Neither good nor poor
Was this service paid for privately, or on the NHS?
NHS
