The dentist and her assistant were very helpful, patient and understanding. Thank you.
— Anonymous
Verified review (1994074)
Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
As I'm now a involuntary private patient and paying a kings ransome for treatment, I still wasn't seen on time. Nothing changes!
— David Lockley
T168697
Review left 2 years ago
This review complies with Google's policies.
Reply from Ramsey Dental Surgery
We sincerely regret any inconvenience caused by the 3 minute brief delay you experienced during your recent visit for a routine examination. Please accept our apologies for any frustration this may have caused.
Earlier this year, we reached out to express our gratitude for your efforts in addressing concerns with your local MP. In that communication, we aimed to provide transparency regarding the challenges prompting the adjustments we've had to implement. It appears there may have been a misunderstanding, and for that, we apologise.
Ramsey Dental Surgery operates as a business under contract to provide NHS dentistry. Despite our best efforts, we've faced significant difficulties in recruiting dentists willing to work within the NHS framework. Consequently, we've made the decision to utilise our resources efficiently by employing highly skilled professionals to meet the evident demand for dental services.
It's essential to recognise that as a patient, you have the autonomy to choose your dental care provider. We understand if our approach doesn't align with your preferences. Just as you have the freedom to select where you service your car, you have the same liberty in choosing your dental care provider. If our practice doesn't meet your expectations, we respect your decision to seek treatment elsewhere.
Thank you for your understanding, and we wish you all the best in your dental care journey.
Review from Google
Excellent as ever. Rachel is professional but friendly and efficient but kind. An excellent dental nurse too, very quick to spot anxiety and subtle but supportive.
I really can't fault this practice.
— Virginia Durling
T168698
Review left 2 years ago
This review complies with Google's policies.
Dental check-up
Visit to dental practice for check-up.
— Anonymous
Verified review (1993816)
Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Perfect
My new dentist Nicola and her assistant were spot on, i had a filling, descale and polish will definitely see her again, ok it cost a bit, but quite painless.
— Ray M
Verified review (1993414)
Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Was this treatment paid for privately, or on the NHS?
Private
Replace filling
Also checked on general oral hygiene advising on ways to improve.
— Elizabeth M
Verified review (1992875)
Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
I cannot fault them
Dr Rachel Pennington in my opinion is a very positive and professional dentist, she takes time to talk to you very clearly and politely.
I cannot fault her or her team, I wish more dentists would look at the surgery they could learn a lot, she is very thorough and puts you at ease and goes through everything step by step.
— Graham M
Verified review (1992849)
Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of Ramsey Dental Surgery?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
Excellent service managed to get an appointment very quickly
— Daniel KEYES
T168243
Review left 2 years ago
This review complies with Google's policies.
Extraction
I was very nervous and scared, Martha and her assistant reassure me that i would be ok. I didn't even know when the tooth came out. It was pain free. Martha you're the best.
— Valerie J
Verified review (1992344)
Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of Ramsey Dental Surgery?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
2 extractions
Considering I am petrified of the dentist - especially the surroundings of Ramsey due to the fact I saw a dentist in that surgery when I was about 7 for a tooth out and it was like having dracula. It has left me traumatised ever since.
Following my experience last week I am more confident with the whole dentist experience.
— Anonymous
Verified review (1991711)
Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Was this treatment paid for privately, or on the NHS?
Private
Dental filligs
I found my dental staff very good, excellent, polite, telling you what they were going to do.
— Linda F
Verified review (1991581)
Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Disappointed can’t continue as a N H S patient
Dentist was very polite and careful.
— Anonymous
Verified review (1991528)
Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Ramsey Dental Surgery
Professional, friendly and efficient examination.
— Raymond S
Verified review (1991122)
Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Almost Painless
I arrived 10 minutes before my appointment, expecting a delay as you do with NHS appointments but I was called into Liliana's room precisely on time. Asked whether I had any problems to which I replied, there was one. After checking Liliana said there was tooth decay and did I want a new filling there and then, to which I replied, yes. As in all cases when you have an anaesthetic injection, it was painful, however, as to the rest of the procedure it went smoothly, although took longer than expected. I was advised that it took longer due to the location of the tooth. Job done!
— Jayne M
Verified review (1991054)
Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
Ramsey Dental Surgery came to my aid this morning when I needed treatment for a painful tooth. I was seen promptly and have come away very happy.
— Frances Dykstra
T168036
Review left 2 years ago
This review complies with Google's policies.
Excellent Personal Service
Have just moved from NHS to private and Nicola has been exceptional. Great understanding of my husbands and my teeth. Lots of advice given. No pressure to have work done but the work that has been done is excellent. Probably the most confident I've felt with any dentist I've had. Which was also echoed by my husband. So first class service.
— Colin W
Verified review (1990240)
Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of Ramsey Dental Surgery?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Dental assessment
Professional, friendly, forward.
— Anonymous
Verified review (1989981)
Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Job done
John took the time to do what was necessary with precision wth out rushing good job done, thank you.
— Robert I
Verified review (1989939)
Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent care as usual
Thought I was loosing a tooth but saved by Dr Rachel, best care ever.
— Nigel A
Verified review (1989918)
Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of Ramsey Dental Surgery?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
This person left a star rating but no comment.
— Mark Dawson
T167821
Review left 2 years ago
This review complies with Google's policies.