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Rhiwbina Dental Surgery

Rhiwbina Dental Surgery, Heol y Forlan, Cardiff, CF14 1AX

Excellent rating from 1031 reviews

5 out of 5 stars

+ 481 reviews from Google 1512 total reviews

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Latest Reviews by Working Feedback

Review from Google

5 out of 5 stars
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This person left a star rating but no comment.

— Ann Brain

T368075 Review left 4 months ago
This review complies with Google's policies.

Review from Google

5 out of 5 stars
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I saw Jess for the first time today and she was brilliant. The administrator that took payment was also so friendly

— Sam Page

T368076 Review left 4 months ago
This review complies with Google's policies.

Thorough and professional

5 out of 5 stars
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Saw dental hygienist Jessica. As always, she was very thorough and professional. All the staff are helpful and pleasant. I was seen in good time.

— Marcia L

Verified review (2359978) Review left 4 months ago
This review was collected via email feedback service.
Overall, how was your experience of Rhiwbina Dental Surgery? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Nothing short of perfect

5 out of 5 stars
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I have to say that Rhiwbina Dental Surgery go above and beyond to make sure your visit is nothing short of perfect. Staff are so pleasantly respectful, beautiful building and surroundings. I honestly could not think of a single thing that the surgery could improve on.

— Gareth C

Verified review (2359928) Review left 4 months ago
This review was collected via email feedback service.
Overall, how was your experience of Rhiwbina Dental Surgery? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Great treatment

5 out of 5 stars
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As always, great treatment from beginning to end.

— Rachel O

Verified review (2359839) Review left 4 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of Rhiwbina Dental Surgery? 5 out of 5 stars

Highly recommend

5 out of 5 stars
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From the moment I rang to request an appointment and up until I walked out of the practice I was dealt with politely, efficiently and professionally. I would highly recommend Rhiwbina Dental Surgery. I would also add that the service is consistent and reliable.

— Alison L

Verified review (2359768) Review left 4 months ago
This review was collected via email feedback service.
Overall, how was your experience of Rhiwbina Dental Surgery? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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Very welcoming practice. Friendly, efficient & go out of their way to put you at ease.

— Ginevra Williams

T367273 Review left 4 months ago
This review complies with Google's policies.

Helpful, gentle

5 out of 5 stars
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A very positive experience. The dentist was polite, helpful, gentle and a great communicator.

— Anonymous

Verified review (2359580) Review left 4 months ago
This review was collected via email feedback service.
Overall, how was your experience of Rhiwbina Dental Surgery? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Efficient, caring

5 out of 5 stars
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I had emergency treatment from the dentist Jon and he was efficient, caring and very professional. The receptionist and Jon’s dental assistant were also very helpful.

— Christina R

Verified review (2359268) Review left 4 months ago
This review was collected via email feedback service.
Overall, how was your experience of Rhiwbina Dental Surgery? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Took the time to explain various options

5 out of 5 stars
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I felt that my teeth had a good investigation, with several different methods of scanning etc. The dentist (Ash) was very professional and took the time to explain various options to me, and answered my questions.

— Anonymous

Verified review (2359150) Review left 4 months ago
This review was collected via email feedback service.
Overall, how was your experience of Rhiwbina Dental Surgery? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient

Excellent

5 out of 5 stars
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Excellent professional care

— Anonymous

Verified review (2359068) Review left 4 months ago
This review was collected via email feedback service.
Overall, how was your experience of Rhiwbina Dental Surgery? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

My experience

4 out of 5 stars
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Had to see a new dentist and it always feels like seeing a new hygienist. As someone who struggles with attending (due to a childhood traumatic experience) better continuity of care would be appreciated.

— Anonymous

Verified review (2359023) Review left 4 months ago
This review was collected via email feedback service.

Reply from Rhiwbina Dental Surgery

Hello,
Thank you for your feedback.
We understand the importance of continuity of care especially for nervous patients. Our fantastic Hygiene team consist of 7 lovely clinicians, with a vast amount of experience at Rhiwbina Dental Surgery between them. Victoria (12yrs), Bethan (9yrs), Sarah (9yrs), Aimee (8yrs), Charlotte (3 yrs and previously Prof N Claydons Dental Nurse) and new to the practice are Alix (1yr) and Jess (1yr and Dental Therapist).
I would love to chat to you regarding your experience and allocate you to a hygienist. All patients can request to stay with a hygienist, we can advise an appointment schedule to match your needs should this make a difference.
Please feel free to contact me on 02920626551.

Best wishes
Sarah
Practice Manager
Overall, how was your experience of Rhiwbina Dental Surgery? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 3 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 3 out of 5 stars
Which best describes you? Patient

Efficient staff, calm surroundings

5 out of 5 stars
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As usual, a very positive experience at Rhiwbina Dental Surgery. Very pleasant and efficient staff and calm surroundings.

— Anne M

Verified review (2359006) Review left 5 months ago
This review was collected via email feedback service.
Overall, how was your experience of Rhiwbina Dental Surgery? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Thoroughly professional

5 out of 5 stars
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Thoroughly professional as always.

— Anonymous

Verified review (2358981) Review left 5 months ago
This review was collected via email feedback service.
Overall, how was your experience of Rhiwbina Dental Surgery? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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I cant no express how good this dentist is i have never felt such ease and I have a massive fear of dentist I can not recommend this dentist enough .

— Julie Baker

T366932 Review left 5 months ago
This review complies with Google's policies.

Review from Google

5 out of 5 stars
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I've been a patient at The Pines for nearly 30 years, and the care and attention from everyone involved is second to none. They are a fantastic team.

— Richard Weston

T366933 Review left 5 months ago
This review complies with Google's policies.

Excellent care

5 out of 5 stars
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Excellent care from Wynn Jenkins and Dental Nurse.

— Ceri E

Verified review (2358743) Review left 5 months ago
This review was collected via email feedback service.
Overall, how was your experience of Rhiwbina Dental Surgery? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

A positive experience

5 out of 5 stars
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The staff were friendly, helpful and efficient. A positive experience.

— Anonymous

Verified review (2358220) Review left 5 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of Rhiwbina Dental Surgery? 5 out of 5 stars

Excellent service

5 out of 5 stars
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The usual excellent service from all.

— Anonymous

Verified review (2357871) Review left 5 months ago
This review was collected via email feedback service.
Overall, how was your experience of Rhiwbina Dental Surgery? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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Excellent service as always.

— Louise Patterson

T366369 Review left 5 months ago
This review complies with Google's policies.