Previously being very wary of going to the dentist, all of the staff were delightful, an amazing place and VERY informative. Honestly felt at ease, thank you to all at Rhiwbina dental and thank you to Lorna for the in-depth insight and advice highly appreciative! 👍🏽
— Mh Teaching
T302554
Review left 10 months ago
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Review from Google
Expert care and advice via both hygienist and dentist, a professional patient friendly approach in beautiful surroundings.
— Peter Hrastelj
T302555
Review left 10 months ago
This review complies with Google's policies.
Excellent staff
Excellent staff and dentist, always pleasant and caring
— Jennifer P
Verified review (2260393)
Review left 10 months ago
This review was collected via SMS feedback service.
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Great hygienist appointment
Really great hygienist appointment with Jess. Many thanks.
— Anonymous
Verified review (2260352)
Review left 10 months ago
This review was collected via email feedback service.
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My experience
First appointment cancelled at late notice and then drive an hour for my rebooking which they had booked me for the wrong time, frustrating as I pay huge amounts monthly to attend
— Anonymous
Verified review (2260042)
Review left 10 months ago
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Reply from Rhiwbina Dental Surgery
Dear Valued Patient,
We apologise sincerely for the distressing experience you've described. Cancelling an appointment at short notice and then incorrectly booking a new time slot is unacceptable, especially considering the significant investment you make in your dental care with us.
We take situations like this extremely seriously and are truly sorry for the frustration, inconvenience, and wasted time this has caused. We understand that your time is valuable, and it's clear we fell short of our usual standards.
Please be assured that we're taking immediate action to investigate this incident, review our booking processes, and implement changes to prevent such errors from happening in the future.
If you're willing, we'd greatly appreciate the opportunity to discuss this further with you, listen to your concerns, and make amends. Your feedback is invaluable in helping us improve our services.
Thank you for bringing this to our attention. We're committed to providing you with the highest level of care and service.
Best wishes,
Sarah
Practice Manager
02920626551
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Thoroughly recommended
Both my wife and I have been seeing David Pitt, first at the practice in The Parade, Cardiff, and now at The Pines in Whitchurch. We completely trust David and Louise, who work together as an excellent team. David is a true expert in his field and always puts us at ease with his calm approach and professional manner.
I attended an appointment today, and although the procedure took some time, I left feeling fully informed about what to expect, along with clear instructions for any necessary follow-up.
I’d also like to thank Rebecca for her efforts in securing this appointment, especially as I’d been in some discomfort beforehand.
I thoroughly recommend The Pines and David Pitt. I’ve also seen other dentists there when David wasn’t available and they were excellent too.
— Lee S
Verified review (2259969)
Review left 10 months ago
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An exceptional hygienist
I thought Charlotte was an exceptional hygienist. I have had various standards of treatment from Hygienists previously, but Charlotte was excellent in every respect, she explained everything well, I was perfectly comfortable throughout, and she didn’t try to persuade me to switch to self-care methods that I have tried and failed. A very professional hygienist.
— Anonymous
Verified review (2259956)
Review left 10 months ago
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Hygienist visit
Hygienist visit with Amy. As always very considerate and professional
— Jennifer J
Verified review (2259955)
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Review from Google
I attended the surgery to have a 'check up'. As ever my visit to Dr. Wyn Jenkins was convivial, detailed....and the state of play of present teeth prospects duly discussed. However, due to my age, all was classified as satisfactory, but it was also accepted on both sides of the debate that my mollars and scissors are unlikely to win prizes at any exhibition.....such is life. In a quick discourse, Wynn and I put the world to right....when my dentures were in of course. Roy Noble
— Roy Noble
T302103
Review left 10 months ago
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My experience
Very satisfactory
— Anonymous
Verified review (2259220)
Review left 10 months ago
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I am very satisfied
The staff are very friendly and the surroundings relaxing. I am very satisfied with the treatment I received.
— Anonymous
Verified review (2257855)
Review left 10 months ago
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Excellent care
Excellent care as always. Thank you Sarah Lau.
— Anonymous
Verified review (2257769)
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Helpful advice
Excellent and efficient dental services - as always. Plus helpful advice from hygienist Jess. Many thanks!
— Arwyn E
Verified review (2257729)
Review left 10 months ago
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Review from Google
Great especially hygienist
— susan watson
T301319
Review left 10 months ago
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Friendly and respectful
I am always treated in a friendly and respectful manner and have total confidence that I receive the appropriate treatment.
— Anonymous
Verified review (2257643)
Review left 10 months ago
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My experience
The first class staff make this a really good dentist, the delays on the appointment times are very frustrating.
— John R
Verified review (2256962)
Review left 10 months ago
This review was collected via SMS feedback service.
Reply from Rhiwbina Dental Surgery
Hi John,
Thank you so much for taking the time to share your honest feedback about your experience at our dentist. We're truly grateful for your kind words about our "first-class staff" - they work incredibly hard to provide the best possible care, and it's wonderful to hear that their efforts haven't gone unnoticed.
We're also sorry to hear that you've experienced frustrating delays with appointment times. We want to assure you that we're actively working hard to minimize wait times and appreciate you bringing this to our attention. We're aware that this is a recurrent issue, and we're committed to finding solutions to improve our scheduling and reduce delays.
Thank you again for your feedback and for choosing our dentist. We value your loyalty and appreciate your patience as we continue to work on improving our services.
Best regards,
Sarah
Practice Manager
Overall, how was your experience of Rhiwbina Dental Surgery?
I thoroughly commend this practice
Everyone in the Rhiwbina Dental Surgery Team with whom I have ever dealt over a long time have been wonderful. Entirely professional and efficient without losing an iota of personal attention, friendliness and care. The treatment I have (and will continue) to recieve is always excellent and I thoroughly commend this practice on every level. With deep gratitude.
— Anonymous
Verified review (2256949)
Review left 10 months ago
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Review from Google
Superb treatment are a very nice dental practice which is well laid out spacious uncomfortable. I would recommend it.
— Wa Mo
T300913
Review left 10 months ago
This review complies with Google's policies.
So friendly & efficient
As always it was a pleasure to visit the practice. All the staff are so friendly & efficient particularly Richard
— Gillian F
Verified review (2256537)
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Review from Google
Very efficient, friendly and professional
— Anna-Marie Jones
T300738
Review left 11 months ago
This review complies with Google's policies.
