Rhiwbina Dental Surgery

Hello,

Thank you for taking the time to share your feedback with us. We apologise if our staff came across as overly patronising - that was certainly not our intention.

At Rhiwbina dental, we strive to provide a welcoming and supportive environment for all our patients. However, we understand that sometimes our approach may not quite hit the mark.

We'll take your feedback on board and remind our staff to be mindful of their communication style. Our goal is to provide clear, respectful, and empathetic care - not to patronise.

If you'd be willing, could you please contact me directly so we can discuss your experience further and learn more about how we can improve?

Thank you again for your feedback.

Best regards,

Sarah Wakeling-Smith
Practice Manager
02920626551

Hello,

Thank you for taking the time to share your concerns about our practice. We apologise for any frustration or inconvenience you've experienced, and we're truly sorry to hear that our service hasn't met your expectations.

We understand that staff changes can be unsettling, and we appreciate your loyalty to our practice. We want to assure you that we're committed to providing the highest level of care and service to our patients.

Regarding your specific concerns:

- We're reviewing our appointment scheduling process to minimise cancellations and ensure more convenient appointment times. We are open until 08.00-20.00 Monday- Thursday, 08.00-17.00 Fridays and 08.00- 16.30 on Saturdays.
- We take all complaints about staff behaviour seriously and we would like to address this issue promptly.
- We're committed to transparency regarding our fees and will ensure that all costs are clearly communicated.

We value your feedback and would like to discuss your concerns further. If you'd be willing, could you please contact us directly so we can listen to your concerns and work towards a resolution?

Thank you for your patience and understanding.

Best regards,
Sarah Wakeling-Smith
Practice Manager
02920626551