Working Feedback

Confidental

70A Yorktown Road, Sandhurst, Berkshire, GU47 9BT

Excellent rating from 4743 reviews

5 out of 5 stars

+ 662 reviews from Google 5466 total reviews

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Latest Reviews by Working Feedback

A great service

5 out of 5 stars
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Went in for my annual check-up and 6-monthly hygiene clean. As always, a great service, friendly staff and clean environment.

— Anonymous

Verified review (1782891) Review left 2 years ago
This review was collected via email feedback service.
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
Was your treatment painfree? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Overall, how was your experience of our service? Very good
How likely is it that you would recommend Confidental to a friend or colleague? 5 out of 5 stars

Cheerfulness and professionalism

5 out of 5 stars
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A very high opinion of the whole practice, everything is done with cheerfulness and professionalism ensuring the patient is treated well. Would definitely recommend the practice as it is excellent.

— David R

Verified review (1781183) Review left 2 years ago
This review was collected via email feedback service.
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
Was your treatment painfree? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Overall, how was your experience of our service? Very good
How likely is it that you would recommend Confidental to a friend or colleague? 5 out of 5 stars

Appointment

4 out of 5 stars
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This was my first routine examination with Confidental since my regular dentist ceased operating sometime this year.
It is about a year since my previous examination and Deepak found that my teeth were in good condition overall, for a person of my age, apart for a need for cleaning. He said that I would not another examination for a year.
However, I am very displeased with the cost of this proposed cleaning, at ~£132! At my previous dentist the cleaning undertaken cost ~£50, on a yearly basis, and while I recognise the effect of inflation, I feel that this new cost is entirely disproportionate and I am considering cancelling it.
I would appreciate a response.

— Martin W

Verified review (1778470) Review left 2 years ago
This review was collected via email feedback service.

Reply from Confidental

Hello Martin,

Thank you for taking the time to speak with me earlier today.

As discussed during our telephone call, Deepak advised a 45 minute hygiene appointment due to the tartar build up beneath the gum line, this would require some extra time to take care of, and naturally we would like to ensure all is removed during your appointment with us. Should the tartar be left for some time, there is an increased risk of gum and bone shrinkage around the tartar deposits.

Ultimately, it is your choice whether you would like to proceed with the advised hygiene visit, from our side naturally we want to give you the dental care you deserve to enable you to keep our gums and teeth healthy for life.

Kind Regards
Rachael Painter
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 4 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 2 out of 5 stars
Was your treatment painfree? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 2 out of 5 stars
Overall, how was your experience of our service? Neither good nor poor
How likely is it that you would recommend Confidental to a friend or colleague? 3 out of 5 stars

Kept me informed at every step

5 out of 5 stars
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I had an appointment with Sandeep yesterday for 1 hour and have to say I have nothing but praise for him. He is excellent at what he does and made me feel relaxed during a long process. He is kind and considerate and polite. I have had a lot of work done over the years and always come away feeling satisfied. Cannot praise him enough. He also kept me informed at every step about what he was doing which I appreciated.

— Patricia F

Verified review (1777860) Review left 2 years ago
This review was collected via email feedback service.
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
Was your treatment painfree? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Overall, how was your experience of our service? Very good
How likely is it that you would recommend Confidental to a friend or colleague? 5 out of 5 stars

Review from Google

5 out of 5 stars
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An emergency visit with Deepak today after I lost part of a tooth. They fitted me in straight away, and did the treatment that was required without having to come back. I’m a very nervous patient but Deepak and his lovely assistant went above and beyond to explain every aspect of my treatment and put me at ease. I’m so appreciative of the help and support and the last minute appointment today. Thanks again!

— Amy Bushnell

T121368 Review left 2 years ago
This review complies with Google's policies.

Reply from Confidental

Thanks for the lovely review Amy, lovely to see your comments and look forward to seeing you again soon 😃

As pain-free as possible

5 out of 5 stars
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Would never say a visit to the hygienist is an enjoyable experience but Katrina makes it as pain-free as possible.

— Lesley C

Verified review (1770401) Review left 2 years ago
This review was collected via email feedback service.
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
Was your treatment painfree? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Overall, how was your experience of our service? Very good
How likely is it that you would recommend Confidental to a friend or colleague? 5 out of 5 stars

Very professional

5 out of 5 stars
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Over the years I have not enjoyed the dentist bordering on fear but having visited Deepak a few times, recently I found that my fear has practically gone. Very professional on all fronts as well as calming. Not a fear any longer.

— Anonymous

Verified review (1768006) Review left 2 years ago
This review was collected via email feedback service.
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
Was your treatment painfree? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Overall, how was your experience of our service? Very good
How likely is it that you would recommend Confidental to a friend or colleague? 5 out of 5 stars

Emergency treatment

5 out of 5 stars
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I was panicking as I had chipped my front tooth. I phoned up and was offered a next day appointment with my dentist Vishal. Vishal did a filling there and then. I was made to feel very relaxed as always and left with a better smile than I had before. Thank you confidential, a really excellent service as always.

— Susan P

Verified review (1765885) Review left 2 years ago
This review was collected via email feedback service.
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
Was your treatment painfree? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Overall, how was your experience of our service? Very good
How likely is it that you would recommend Confidental to a friend or colleague? 5 out of 5 stars

Review from Google

5 out of 5 stars
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This person left a star rating but no comment.

— janet oldfield

T119251 Review left 2 years ago
This review complies with Google's policies.

Reply from Confidental

Thanks for the 5 stars Janet, hope to see you again soon 😃

Amazing treatment

5 out of 5 stars
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More amazing treatment from Sandeep, thank you.

— Dorothy K

Verified review (1762315) Review left 2 years ago
This review was collected via email feedback service.
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
Was your treatment painfree? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Overall, how was your experience of our service? Very good
How likely is it that you would recommend Confidental to a friend or colleague? 5 out of 5 stars

New patient

5 out of 5 stars
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I was a new patient but got a really good feel for this surgery.
No treatment needed yet but would not hesitate to use this surgery.
Very efficient, friendly, clean and modern.

— Christine C

Verified review (1760385) Review left 2 years ago
This review was collected via email feedback service.
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
Was your treatment painfree? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Overall, how was your experience of our service? Very good
How likely is it that you would recommend Confidental to a friend or colleague? 5 out of 5 stars

Initial appointment

4 out of 5 stars
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Everyone was friendly and helpful.

— Anonymous

Verified review (1760079) Review left 2 years ago
This review was collected via email feedback service.
How satisfied are you with the appointment waiting time? 3 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 4 out of 5 stars
Was your treatment painfree? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Overall, how was your experience of our service? Good
How likely is it that you would recommend Confidental to a friend or colleague? 5 out of 5 stars

Review from Google

4 out of 5 stars
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My husband attended for a review of his very poorly teeth and was treated with the utmost respect and care; everyone was so polite and attentive. Sadly the cost is simply way too high for us to book the work needed, but if it had been in our financial reach, we certainly would have booked.

— Sonya Jones

T118312 Review left 2 years ago
This review complies with Google's policies.

Reply from Confidental

Thanks for the lovely review Sonya. It's been a pleasure to meet you both. It's a shame the cost is prohibitive. We can discuss alternatives which may suit your finances if you prefer 🙏

Review from Google

5 out of 5 stars
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I went to Confidential Dental due to my current dental practice not being able to extract one of my teeth, although they tried twice! I had been referred to a specialist who also couldn't help me and then referred me to have the tooth surgically removed, but I was expected to wait up to a year, which I could no longer cope with due to the pain. So I called confidential, explained the situation to see if they could help. Today I saw Sandeep, I thought I would have to wait to have the tooth removed but to my surprise my long awaited extraction took place today, I am a nervous client and I was made to feel safe, at ease and was very well taken care of. I cannot thank you all enough for helping me today. my tooth was badly cracked and infected, held together by a filling. I was worried that it would shatter on removal but Sandeep was very gentle and did not rush the process and got it out with out it shattering. I had no excess bleeding, in fact hardly any bleeding at all and very little pain after the aesthetic wore off. I felt so confident with this practice that I am going to change my dentist to this one. I cannot recommend this practice enough. Thank you all and I will be in touch soon to become a new client once my extraction has heeled.

— Jenny Newcombe

T117785 Review left 2 years ago
This review complies with Google's policies.

Reply from Confidental

Hello Jenny this has made our week all going home with big smiles for the weekend. Hope it all heals nicely and we look forward to seeing you soon. 😃

Review from Google

5 out of 5 stars
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As a nervous patient I kept constantly changing dentists as I never felt relaxed with them either from the approach of dentists treating me or because of receptionists. After experiencing excruciating pain I have booked emergency appointment with lovely receptionist over the phone and was treated by Dr Deepak Mohal who helped me not only from pain, but also saved the tooth that my previous dentist said it can't be saved. Dr. Deepak kept me relaxed and made sure I'm okay along the whole procedure. All I regret is that I did not found this practice sooner. Thank you!

— David Duricky

T117786 Review left 2 years ago
This review complies with Google's policies.

Reply from Confidental

Lovely to hear we could take care of you David. Thanks for the 5 star review and hope to see you again soon 😃

Caring staff

5 out of 5 stars
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All fine and professional. Caring staff thanks.

— Nigel B

Verified review (1755069) Review left 2 years ago
This review was collected via email feedback service.
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
Was your treatment painfree? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 3 out of 5 stars
Overall, how was your experience of our service? Very good
How likely is it that you would recommend Confidental to a friend or colleague? 5 out of 5 stars

Review from Google

5 out of 5 stars
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Been using Confidential now for a couple of years and as always excellent staff and friendly service never any issues and some how they all work together and make my visits a pleasurable experience.
Keep up the great work guy's 💯😁

— Dennis Reilly

T117736 Review left 2 years ago
This review complies with Google's policies.

Reply from Confidental

Thanks for the lovely review Dennis, it's been a pleasure to meet you and hope to see you again soon 😃

Review from Google

5 out of 5 stars
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I have been a part of Confidental since I was around 8 years old, I am now 25 and travel back over an hour every 6 months for my check up with Vishal and hygiene appointment with Lucy. I have had such an amazing experience at this dentist that I refuse to go to another practise more local to my new home. They are all very knowledgeable, welcoming and informative. I am part of their monthly payment plan which makes private dentist appointments more affordable. I can’t fault Confidental at all and would highly recommend attending this practise for any dental needs!

— Emily Devine

T117631 Review left 2 years ago
This review complies with Google's policies.

Reply from Confidental

Thanks for the lovely review Emily, so nice to read these words. We appreciate your continued loyalty and looking forward to helping you keep your teeth and gums healthy for life at Confidental

Great experience

5 out of 5 stars
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Always a great experience.

— Lesley A

Verified review (1753521) Review left 2 years ago
This review was collected via email feedback service.
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
Was your treatment painfree? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Overall, how was your experience of our service? Very good
How likely is it that you would recommend Confidental to a friend or colleague? 5 out of 5 stars

Review from Google

5 out of 5 stars
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Friendly, professional, efficient, explanation was complete of what needed to be done and the process.

— Gerard Ceruti

T117403 Review left 2 years ago
This review complies with Google's policies.

Reply from Confidental

Thanks for the lovely review Gerard, it's a pleasure to be able to take care of you and your dental health. Hope to see you again soon 😃