Working Feedback

Confidental

70A Yorktown Road, Sandhurst, Berkshire, GU47 9BT

Excellent rating from 4744 reviews

5 out of 5 stars

+ 664 reviews from Google 5469 total reviews

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Latest Reviews by Working Feedback

Appointment

4 out of 5 stars
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The practice should accept that not everyone is willing to carry on wearing masks. The benefit of them
has not been proved scientifically - the only country to actually do a large enough study was Denmark and it was inconclusive. It is our right not to have to wear one. Dentists, Doctors, nurses, surgeons and those dealing directly with body fluids - of course they should. But to wait for treatment? No.

— Anonymous

Verified review (1553192) Review left 5 years ago
This review was collected via email feedback service.

Reply from Confidental

Thank you for your feedback, If you would like to give us your details we would be more than happy to discuss this with you in person. We are aware that most of the remaining Covid-19 legal restrictions on social contact for the general public across England have been lifted since Monday 19 July.

However, in line with the current national guidance – this does not apply to healthcare settings. Existing infection prevention and control measures remain in place.

With cases of the virus rising sharply and hospitalisations also increasing, we all need to remain cautious: the pandemic is not over and Covid-19 continues to be a risk. While restrictions are being eased, it’s important to continue to take common sense precautions in our daily lives to protect ourselves and those around us.
As Health and care staff, we have a particular responsibility to ensure our safety and that of our patients and colleagues.
For your protection and that of our patients and colleagues, this means that:
We must continue to:
-Maintain social distance
-Wear a facemask
-Wash or sanitize hands regularly
Also, our waiting room has limited space and with compromised ventilation, therefore it is vital we insist that if patients wish to not wear a mask, they kindly wait outside or in their car till called for the appointment.
We hope your trust in us, protecting yours and others health remains. Confidental Care Team
How satisfied are you with the appointment waiting time? 1 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 1 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
Was your treatment painfree? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Overall, how was your experience of our service? Good

Safe and Pleasant Environment

5 out of 5 stars
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As always a very satisfactory appointment, friendly helpful staff and a safe and pleasant environment. Would recommend Confidental Dental Practice.

— Anonymous

Verified review (1552676) Review left 5 years ago
This review was collected via online systems.
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
Was your treatment painfree? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Overall, how was your experience of our service? Very good

Thorough and pain-free

5 out of 5 stars
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As always the staff treated me with respect and in a friendly and helpful manner. The treatment was thorough and pain-free.

— Keith T

Verified review (1552646) Review left 5 years ago
This review was collected via email feedback service.
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
Was your treatment painfree? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Overall, how was your experience of our service? Very good

Review from Google

5 out of 5 stars
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Very helpful staff would definitely recommend

— Dean Williams

T49207 Review left 5 years ago
This review complies with Google's policies.

Reply from Confidental

Thanks for the 5 star review Dean, hope to see you again soon 😀

Usual super service

5 out of 5 stars
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Usual super service. Worth the drive to feel reassured that I have the best dental treatment.

— Pippa W

Verified review (1551413) Review left 5 years ago
This review was collected via email feedback service.
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
Was your treatment painfree? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Overall, how was your experience of our service? Very good

Our visit was excellent

5 out of 5 stars
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Our visit was excellent as always. Friendly and welcoming, every member of staff is a credit to the practice. We have, as a family, been with Confidental for years and wouldn’t dream of going anywhere else.

— Anonymous

Verified review (1551249) Review left 5 years ago
This review was collected via email feedback service.
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
Was your treatment painfree? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Overall, how was your experience of our service? Very good

Fantastic as Always

5 out of 5 stars
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Brilliant as always, efficient and caring, very professional and knowledgeable, thank you.

— Louisa W

Verified review (1550034) Review left 5 years ago
This review was collected via email feedback service.
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
Was your treatment painfree? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Overall, how was your experience of our service? Very good

Hygienist

5 out of 5 stars
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I’m terrified of the dentist- at 52 and a smoker, and having not been to a dentist for years or a hygienist before I can only say thank you so much to all the team for making me so comfortable, calm and reassured, it was pain free and now I’m on the road to a healthier brighter smile and cannot thank you all enough.

— Anonymous

Verified review (1549540) Review left 5 years ago
This review was collected via email feedback service.
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
Was your treatment painfree? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Overall, how was your experience of our service? Very good

Best service

5 out of 5 stars
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Nice people. Best service.

— Paul D

Verified review (1549533) Review left 5 years ago
This review was collected via email feedback service.
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
Was your treatment painfree? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Overall, how was your experience of our service? Very good

Brilliant hygienist

4 out of 5 stars
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Brilliant hygienist, room always spotless, takes time to put you at ease as well.

— Janice D

Verified review (1549365) Review left 5 years ago
This review was collected via email feedback service.
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
Was your treatment painfree? 3 out of 5 stars
How satisfied are you with the outcome of your treatment? 3 out of 5 stars
Overall, how was your experience of our service? Very good

Another great service

5 out of 5 stars
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Another great service by Sandeep, always professional and friendly with a successful and pain free treatment. I’m particularly impressed with the completion of a second series of implant restorations to enable a return to normal eating.

— Kenneth W

Verified review (1549210) Review left 5 years ago
This review was collected via email feedback service.
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
Was your treatment painfree? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Overall, how was your experience of our service? Very good

Calm staff

5 out of 5 stars
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Calm staff, explain well.

— Anonymous

Verified review (1548847) Review left 5 years ago
This review was collected via email feedback service.
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
Was your treatment painfree? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Overall, how was your experience of our service? Very good

The safest of environment

5 out of 5 stars
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The practice continues to provide the safest of environment, giving a strong feeling of security. The appointment was conducted extremely professionally. I was totally satisfied with the whole procedure.

— Frank B

Verified review (1548844) Review left 5 years ago
This review was collected via email feedback service.
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
Was your treatment painfree? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Overall, how was your experience of our service? Very good

Review from Google

5 out of 5 stars
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I had my 6 more monthly hygienist appointment with the lovely Kate, so kind, gentle and caring, highly recommend.

— Alison Carr

T48088 Review left 5 years ago
This review complies with Google's policies.

Reply from Confidental

Thank you so much Alison, we are glad you came to us! See you soon :)

Last part of treatment

5 out of 5 stars
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I was previously with a local NHS dentist but 3 years ago had a severe tooth infection which left me crying in pain. My dental surgery refused to see me even though I was in obvious distress. They had no empathy at all and offered me an appointment in 3 weeks! I immediately contacted Confidental and was seen that same day (emergency appointment) by Vishal. He was literally 'My Knight in Shining Armour' on that day......He treated the infection which was extremely painful and very traumatic, but was so calm and reassuring in his approach that he made the whole situation much more bearable. Needless to say I have stayed with Confidental ever since and my husband has now also changed dental practices after my experience. I have always visited the dentist every 6 months (for regular check ups) but in my previous practice I was constantly told that nothing needed doing. So nothing was done.... for years! Confidental uses the latest technology and Vishal was able to show me in depth pictures of my teeth which clearly showed that work certainly DID need doing. It has taken 3 years, but I've finally completed the list of dental work that was neglected by my previous dentist. Confidental is a private dental practice and therefore it is very expensive. We have got private dental insurance through Denplan/Simply Health (our policy covers half of all treatment costs). It is, in our opinion, worth every penny. I cannot recommend Confidental and Vishal enough.

— Karen T

Verified review (1548553) Review left 5 years ago
This review was collected via email feedback service.
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
Was your treatment painfree? 3 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Overall, how was your experience of our service? Very good

Confidental Dental Practice

5 out of 5 stars
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I’ve been a patient here for years now however, this is the first dental practice that I have TRULY felt comfortable with, thanks to Sandeep and team.

— Heidi R

Verified review (1548530) Review left 5 years ago
This review was collected via email feedback service.
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
Was your treatment painfree? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Overall, how was your experience of our service? Very good

Hygienist appointment

5 out of 5 stars
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This was a hygienist appointment with Lucy. She checked health issues and explained about the problems with me having a leaky heart valve and my oral hygiene. She is very careful in the way she uses the drill to clear the scale and will take note of sensitive areas and stop when necessary.

— Clare B

Verified review (1548507) Review left 5 years ago
This review was collected via email feedback service.
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
Was your treatment painfree? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Overall, how was your experience of our service? Very good

Invisalign treatment

5 out of 5 stars
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Just finished my Invisalign treatment and everyone at the Practice have been amazing!! Would highly recommend!

— Anonymous

Verified review (1548327) Review left 5 years ago
This review was collected via email feedback service.
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
Was your treatment painfree? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Overall, how was your experience of our service? Very good

Another good experience

5 out of 5 stars
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This was my second visit of the year to the hygienist at Confidental. The surgery is well set up to handle the restrictions necessary because of the Covid virus and the waiting area and entry and exit to the practice is managed well. My appointment was on time and I received excellent service, advice and care as always.

— Anonymous

Verified review (1548092) Review left 5 years ago
This review was collected via email feedback service.
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
Was your treatment painfree? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Overall, how was your experience of our service? Very good

Dental check up

5 out of 5 stars
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Efficient, professional appt and reassuring.

— Catherine P

Verified review (1548077) Review left 5 years ago
This review was collected via email feedback service.
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
Was your treatment painfree? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Overall, how was your experience of our service? Very good