Selby Dental Care

Emergency appointment

Was given an emergency appointment within two hours of opening and they were great.

— Anonymous

Verified review (2357102) Review left 4 months ago
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Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? NHS

Thank you

The best dental appointment I’ve ever had, X-rays, cleaning teeth, explaining dental hygiene and a follow up appointment. Thank you for everything

— David M

Verified review (2357071) Review left 4 months ago
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Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? Private

Very professional and helpful

Because my last few visits had been very brief and impersonal, with no treatment at all except an X-ray, I was very happy with the changes I found this time. The two staff who treated me were very professional and helpful, I had a clean and scale which I hadn’t had on my last two visits and was given advice on my queries. I came out feeling much better.

— Wilfred T

Verified review (2356786) Review left 4 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? NHS

Excellent work

Excellent work done by Amy and her assistant.

— Anonymous

Verified review (2356433) Review left 4 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? NHS

Very good check up

I had a very good check up this morning by Mr Varley

— Linda T

Verified review (2356035) Review left 4 months ago
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Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? NHS

Excellent

Excellent quality and service

— Peter F

Verified review (2355948) Review left 5 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? Private

Explained things really well

We had a family appointment with Bethan. My eldest daughter is autistic and Bethan explained things really well to her and convinced her to have the fluoride paste on her teeth for the first time. Bethan explained what she was doing to both my children and made the experience go very smoothly.

— Anonymous

Verified review (2355638) Review left 5 months ago
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Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? NHS

Appointment

Extremely disappointed with your booking in procedure. Booked in early for my appointment with one of the receptionists and after 30mins I asked why I had not been seen. She said I was not booked in!!!!!!!! Other receptionist confirmed booking which had not updated by the dentist and allowed others to jump the queue to be treated by the dentist I was booked to see. If I had not got up and queried the delay I would still be there. All parties blamed the computer system you operate. NOTE Pl ignore star ratings as I could not figure out how to select the star that I wanted eg the VERY POOR option (re App waiting time).

— Mark C

Verified review (2355558) Review left 5 months ago
This review was collected via email feedback service.

Reply from Selby Dental Care

Hi. I apologise for the confusion around the checking in procedure. We are still in early days with the new system so unfortunately are experiencing some flaws which we hope to overcome in the next few weeks. As always, we welcome all feedback so this will be brought up at our meetings and discussed with the team.

Overall, how was your experience of our service? Good

How satisfied are you with the appointment waiting time?

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the dental surgery involves you in decisions about your treatment?

How satisfied are you with the information from the surgery on the cost of your treatment?

How satisfied are you with the outcome of your treatment?

Did your dentist talk to you about membership plan options and give you a card with plan details on? No

If you answered Yes, please could you provide some more information? sjj

Was this treatment paid for privately, or on the NHS? NHS

Brilliant

Receptionist extremely friendly. Dentist and her assistant were brilliant.

— Anonymous

Verified review (2355290) Review left 5 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? NHS

Makes you feel relaxed and at ease

Mr Varley always makes you feel relaxed and at ease. Can discuss any problems with teeth and assistants, so happy and cheerful

— Sandra W

Verified review (2355188) Review left 5 months ago
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Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? NHS

Hygienist and dentist

Very happy with hygienist and dentist, very thorough

— Denise H

Verified review (2354931) Review left 5 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? NHS

Friendly & informative

Staff friendly & informative

— Anonymous

Verified review (2354918) Review left 5 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? Private

Made me feel very welcome

The dentist and her assistant were both very pleasant and friendly. Made me feel very welcome.

— Lynne S

Verified review (2354765) Review left 5 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? NHS

Would recommend

Saw Harriet today (19th January) all sorted and a pleasant experience. Would recommend!

— Dianne D

Verified review (2354608) Review left 5 months ago
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Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? NHS

Selby Dental Care

Happy & Satisfied.

— Anonymous

Verified review (2354570) Review left 5 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Good

Was this service paid for privately, or on the NHS? N/A

Thorough

Quick and thorough.

— Gerard C

Verified review (2354436) Review left 5 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Good

Was this service paid for privately, or on the NHS? Private

Review from Google

Had to cancel my appointment and my new one was several months away I asked for a cancellation and I received one very quickly. I washing trouble with my teeth and the problem was solved quickly and efficiently. The admin staff were very helpful at finding me new appointments and not keeping me waiting but contacting me by phone. I cannot praise them highly enough

— Carole Wilson

T364350 Review left 5 months ago
This review complies with Google's policies.

Lovely ladies

Great service. Lovely ladies. Very friendly and polite.

— Elzbieta A

Verified review (2353531) Review left 5 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? Private

Always treats me with kindness

Harriet knows I’m nervous and always treats me with kindness and care

— Wendy S

Verified review (2353526) Review left 5 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? N/A

Everything explained in great detail

Appointment was on time. Everything explained in great detail that I could understand. Did not feel rushed. Very pleasant experience.

— Anonymous

Verified review (2353355) Review left 5 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Was this service paid for privately, or on the NHS? NHS