Verified review (2220535)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Sandygate Dental Practice
Thank you for your review, we really appreciate it.
With kind regards,
The SDP Team
Overall, how was your experience of Sandygate Dental Practice?
Did everyone you met at the practice make you feel welcome and comfortable?
Yes
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Did you understand everything your clincian explained to you about your examination and/or treatment?
Yes
Amazing with all the kids
We came for a family appointment with three children aged 4, 8 & 11. One of the children was particularly anxious. The dental hygienist who we saw was absolutely amazing with all the kids - really welcoming and kind and reassuring, telling them what they were doing, speaking to them appropriately for their different ages. Her and the dental nurse were absolutely lovely. The receptionist was welcoming, friendly and efficient and helped them to feel at ease straight away.
— Anonymous
Verified review (2219577)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Sandygate Dental Practice
Thank you very much for taking the time to leave us a review. It's so wonderful to hear that both our clinical and reception staff have helped make your family appointment so positive for your children. A key priority for our team is ensuring all patients have a welcoming and approachable experience, and we are glad to hear that this focus has made such a difference to your family and the anxiety they have had around visits.
With kind regards,
The SDP Team
Overall, how was your experience of our service?
Very good
Did everyone you met at the practice make you feel welcome and comfortable?
Yes
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Did you understand everything your clincian explained to you about your examination and/or treatment?
Yes
Review from Google
My wife and I attended Sandygate Dental Practice today. We had a very warm greeting by Lottie, the Receptionist, who is extremely efficient and helpful. The new reception area is beautifully done and very comfortable.
Our dentist, Dr Emily Denby, was excellent. She has a very friendly and approachable manner, whilst being extremely professional.
All in all, we cannot recommend this Dental Practice highly enough.
— Roger Milnes
T277557
Review left 1 year ago
This review complies with Google's policies.
Reply from Sandygate Dental Practice
Thank you very much for taking the time to leave us a review on Google. It's great to hear that your experience with our entire team has been so friendly and approachable. We are pleased to hear that you would recommend us to friends and family, and we will be sure to share your comments with our team.
With kind regards,
The SDP Team
Very good
Very good and courteous treatment by Dr Oldfield and all staff
— Martin M
Verified review (2212496)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Sandygate Dental Practice
Thank you for your review. We are pleased to hear that you have had a good experience with your treatment and our team, and will share your comments with them.
With kind regards,
The SDP Team
Overall, how was your experience of Sandygate Dental Practice?
Did everyone you met at the practice make you feel welcome and comfortable?
Yes
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Did you understand everything your clincian explained to you about your examination and/or treatment?
Yes
An excellent experience
I had an excellent experience at the Sandygate Dental Practice. The clinician and all the other members of staff were friendly and made sure I had all the information I needed.
— Anonymous
Verified review (2211595)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Sandygate Dental Practice
Thank you very much for taking the time to leave us a review, we really appreciate it. We will be sure to share your comments with your dentist and the entire team.
With kind regards,
The SDP Team
Overall, how was your experience of Sandygate Dental Practice?
Did everyone you met at the practice make you feel welcome and comfortable?
Yes
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Did you understand everything your clincian explained to you about your examination and/or treatment?
Yes
Excellent experience
All members of staff are very friendly and professional. Excellent experience
— Sandra W
Verified review (2208495)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from Sandygate Dental Practice
Thank you Sandra for your review, we really appreciate it!
With kind regards,
The SDP Team
Overall, how was your experience of our service?
Very good
Review from Google
Very good appointment, clear account of treatment and encouragement. Care at all stages
— Keith Baker
T274211
Review left 1 year ago
This review complies with Google's policies.
Reply from Sandygate Dental Practice
Thank you for your Google review, we appreciate you taking the time to do this. We will be sure to share your comments with your dentist and the team.
With kind regards,
The SDP Team
Fantastic care
Fantastic care at Sandygate Dental Practice
— Sheona S
Verified review (2207229)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Sandygate Dental Practice
Thank you for your review, we really appreciate it! Your comments will be passed on to your dentist and the entire team.
With kind regards,
The SDP Team
Overall, how was your experience of Sandygate Dental Practice?
Did everyone you met at the practice make you feel welcome and comfortable?
Yes
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Did you understand everything your clincian explained to you about your examination and/or treatment?
Yes
I was made to feel at ease
I was seen promptly for dental pain and the staff Melissa and Dr Alesbrook) went out of their way to accommodate me. Everyone was very friendly and helpful, as always, and I was made to feel at ease throughout my appointment
— Rachel B
Verified review (2206938)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Sandygate Dental Practice
Thank you for your review. We are pleased to hear that your experience with our entire team has been so positive, and that we have been able to help you with your dental pain. We will share your comments with John, Melissa and the team.
With kind regards,
The SDP Team
Overall, how was your experience of Sandygate Dental Practice?
Did everyone you met at the practice make you feel welcome and comfortable?
Yes
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Did you understand everything your clincian explained to you about your examination and/or treatment?
Yes
Helpful and accommodating
Staff have always been helpful and accommodating. Procedures explained well and done to high standard.
— Anonymous
Verified review (2206248)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Sandygate Dental Practice
Thank you very much for taking the time to leave us a review. We will be sure to share your comments with your dentist and the wider team.
With kind regards,
The SDP Team
Overall, how was your experience of Sandygate Dental Practice?
Did everyone you met at the practice make you feel welcome and comfortable?
Yes
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Did you understand everything your clincian explained to you about your examination and/or treatment?
Yes
Excellent
First visit, made to feel very welcome and at home. Diagnosis was informative and action required was clear. Excellent
— Anonymous
Verified review (2202475)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Sandygate Dental Practice
Thank you for your review. We are pleased to hear that you have had a great first experience with our Practice and team. We will share your feedback with your dentist and the wider team.
With kind regards,
The SDP Team
Overall, how was your experience of our service?
Very good
Did everyone you met at the practice make you feel welcome and comfortable?
Yes
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Professional
Was this treatment paid for privately, or on the NHS?
Private
Did you understand everything your clincian explained to you about your examination and/or treatment?
Yes
Excellent treatment
It was a very pleasant experience. The waiting room is comfortable and spacious whilst the receptionist is friendly, helpful and cheerful. My treatment was excellent, everything was explained and again high praise for the professionalism, friendliness and cheerful efficiency.
— Elizabeth D
Verified review (2201771)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Sandygate Dental Practice
Thank you so much for your wonderful comments about your recent experience with us. We are pleased to hear that you have had such a positive experience with our whole team. We will be sure to pass on your comments.
With kind regards,
The SDP Team
Overall, how was your experience of Sandygate Dental Practice?
Did everyone you met at the practice make you feel welcome and comfortable?
Yes
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Did you understand everything your clincian explained to you about your examination and/or treatment?
No
Very helpful and kind
The staff were very helpful and kind, they helped me with the stairs as I am disabled and slow. The explanations re my treatment were clear and understandable
— Sylvia S
Verified review (2201551)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Sandygate Dental Practice
Thank you for your review. We are pleased to hear that our team have been so supportive and helpful during your recent appointment. We will be sure to pass your comments on to your dentist and the whole team.
With kind regards,
The SDP Team
Overall, how was your experience of our service?
Very good
Did everyone you met at the practice make you feel welcome and comfortable?
Yes
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Did you understand everything your clincian explained to you about your examination and/or treatment?
Yes
Treatment
My treatment was very professional.
— Anonymous
Verified review (2201283)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Sandygate Dental Practice
Thank you for your review, we really appreciate it. We will be sure to share your comments with the team.
With kind regards,
The SDP Team
Overall, how was your experience of our service?
Very good
Did everyone you met at the practice make you feel welcome and comfortable?
Yes
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Did you understand everything your clincian explained to you about your examination and/or treatment?
Yes
Very pleasant experience
Thorough and detailed examination of mouth and teeth. Very pleasant experience and professionally carried out.
— Anna A
Verified review (2200914)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Sandygate Dental Practice
Thank you for your kind comments, we will be sure to share them with your dentist.
With kind regards,
The SDP Team
Overall, how was your experience of our service?
Very good
Did everyone you met at the practice make you feel welcome and comfortable?
Yes
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Did you understand everything your clincian explained to you about your examination and/or treatment?
Yes
Sandygate Dental Practice
Kids appointments, not long waiting before being seen.
— Anonymous
Verified review (2198586)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Sandygate Dental Practice
Thank you for your comments, we will share them with your dentist and the team.
With kind regards,
The SDP Team
Overall, how was your experience of Sandygate Dental Practice?
Did everyone you met at the practice make you feel welcome and comfortable?
Yes
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Next of kin
Did you understand everything your clincian explained to you about your examination and/or treatment?
Yes
Review from Google
This person left a star rating but no comment.
— Janet Rochester
T268389
Review left 1 year ago
This review complies with Google's policies.
Reply from Sandygate Dental Practice
Thank you for leaving us a 5* Google rating. We are pleased that you have had a really great experience.
With kind regards,
The SDP Team
Explains things really clearly
Kind and considerate staff. Explains things really clearly and details the costs of different options. Fully aware and considerate of medical conditions that make treatment difficult.
— Anonymous
Verified review (2198055)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Sandygate Dental Practice
We are very pleased to hear that your experience with our team has been such a positive one, and that all your questions and concerns have been addressed in a considerate manner. We will share your comments with your dentist and the team.
With kind regards,
The SDP Team
Overall, how was your experience of Sandygate Dental Practice?
Did everyone you met at the practice make you feel welcome and comfortable?
Yes
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Did you understand everything your clincian explained to you about your examination and/or treatment?
Yes
Check up
I was seen promptly on arrival. The receptionist was welcoming. My checkup went smoothly and possible options for the future were discussed.
— Neil P
Verified review (2196608)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Sandygate Dental Practice
Thank you for your review, we really appreciate it. We are pleased that you received a warm welcome from our receptionist, and that your dental check up went smoothly. We will share your comments with your dentist and the team.
With kind regards,
The SDP Team
Overall, how was your experience of Sandygate Dental Practice?
Did everyone you met at the practice make you feel welcome and comfortable?
Yes
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Did you understand everything your clincian explained to you about your examination and/or treatment?
Yes
Review from Google
Excellent service from extremely welcoming and helpful reception to on time, friendly and knowledgeable dentist
— Claire Concannon
T267163
Review left 1 year ago
This review complies with Google's policies.
Reply from Sandygate Dental Practice
Thank you for your review on Google, we really appreciate you taking the time to do this. We are pleased to hear that you have had a great experience with our reception team and dental team, and we will be sure to share your comments with them.
