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Chapel Street Dental and Implant Centre

16 Chapel Street, Wem, Shrewsbury, SY4 5ER

Excellent rating from 1081 reviews

5 out of 5 stars

+ 243 reviews from Google 1348 total reviews

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Latest Reviews by Working Feedback

Superb Dental practice.

5 out of 5 stars
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Excellent dentistry, wonderful friendly staff. Very reasonable costs with benefits of a membership plan. My health check relating to teeth and gums was very informative and beneficial. 100% recommended.

— Paul H

Verified review (1634162) Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Wisdom tooth

5 out of 5 stars
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The staff at this dental practice are all amazing. I haven't been to a dentist for some years because I was petrified, but the staff just made me feel at ease straight away, especially Gemma and Amy.
I had to have an extraction and it was a pleasant experience, that sounds weird I know but I didn't feel a thing, well done girls.

— Anonymous

Verified review (1634046) Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Routine examination and hygenist appointment

5 out of 5 stars
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I attended my routine 12 monthly examination and hygienist appointment at the Chapel Street Dental and Implant Centre on Tuesday 4th October.
The visit is always a pleasure because the staff are very polite and professional.
I always have peace of mind that they are taking good care of my teeth and provide preventative care to ensure my teeth are keeping well.
The dental practice have coped very well with the recent measures for Covid and have maintained a service to their many client's.
I am very pleased with the dental care that I receive and look forward to my next visit.

— Nigel G

Verified review (1633513) Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Gentle, pain free and informative

5 out of 5 stars
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All the staff are always pleasant and helpful. They listen, check details carefully and never seem to be too busy to listen and answer questions.
Treatment is always gentle, pain free and informative and successful.

— Anonymous

Verified review (1633329) Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Filling

5 out of 5 stars
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Gemma is the best dental practitioner I have ever been to and dental nurse is lovely too.

— Kirk D

Verified review (1633312) Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Absolutely brilliant care

5 out of 5 stars
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Absolutely brilliant care and the dentist took her time to make sure the correct treatment was given. I can only highly recommend Chapel Street.

— Anonymous

Verified review (1633102) Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Chapel Street Dental and Implant Centre

5 out of 5 stars
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Although going to the dentists may not be for every one, hygienist and staff were excellent in making appointment and treatment very comfortable. Taking care, being considerate and communicating well about treatment given and providing good advice. Thank you.

— Adrian S

Verified review (1632999) Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Highly recommended

5 out of 5 stars
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Love Chapel Street. The staff always go out of their way to make you feel welcome and comfortable. Advice given where needed which is great.
Nice to know they put the patient first.
Highly recommended.

— Anthony F

Verified review (1632898) Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Great Service

5 out of 5 stars
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Booked me in last minute to sort out a broken tooth - fabulous service from start to finish.
Many Thanks.

— Rebecca H

Verified review (1632648) Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Dental care

5 out of 5 stars
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Very professional but friendly at the same time. Very happy with the care and treatment l received.

— Patricia T

Verified review (1632327) Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Brilliant

5 out of 5 stars
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Brilliant- The two ladies were great, friendly and informative.

— Andrew C

Verified review (1632169) Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Tooth extraction

4 out of 5 stars
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The tooth extraction can be put into two parts the first part being my arrival at the practice which I was 5 minutes early, I waited in the waiting room for nearly 45 minutes without any of the staff explaining to myself why the wait was so long, its a private practice which is quite expensive and to just be left there without any communication for the staff is quite frankly not acceptable.
The tooth extraction was completed with the upmost professional detail second to none.

— Stephen C

Verified review (1632077) Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Neither good nor poor
How satisfied are you with the appointment waiting time? 1 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Other

New patient

5 out of 5 stars
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Excellent service all round. Everyone I encountered was very professional, efficient and friendly.

— Anonymous

Verified review (1632035) Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Exellent Service

5 out of 5 stars
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Appointents granted on day of request. Ongoing problem being sorted by very nice, pleasant people.

— Anonymous

Verified review (1632033) Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Hygienist.

5 out of 5 stars
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Pleasant, patient and professional.

— Colin J

Verified review (1631794) Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient

Lovely staff

5 out of 5 stars
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Just a standard visit but helped along by the lovely friendly happy staff.

— Anonymous

Verified review (1631593) Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Check and scale

5 out of 5 stars
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Great staff talked me though what was happening.

— Bryan D

Verified review (1631373) Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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This person left a star rating but no comment.

— Jenny Forrester

T96556 Review left 3 years ago
This review complies with Google's policies.

Reply from Chapel Street Dental and Implant Centre

Jenny, thank you we appreciate this

Hygienist and inspection followed by one filling,

5 out of 5 stars
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The notice outside needs to be changed as it still relates to the Covid situation. I mentioned this and it is to be dealt with.

The costs as a private patient are very high.

— Brian G

Verified review (1630129) Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 3 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Routine check up

4 out of 5 stars
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The check up went smoothly - great care taken to ensure I was comfortable and that my teeth, gums jaw line and ( a first for me ) my mastoid bone area were as they should be.
However I felt quite uncomfortable as the confusing signage at the door I had been told to come through meant that I appeared at the window of the surgery, startling the patient inside and embarrassing myself as I had "got it wrong". I should have waited at the gateway until called - and the signage said not to go through but I had been TOLD to ( email) ! I was informed by the dentist of my mistake and was made to feel as if I was in the wrong when I think the message should have said ring the bell at the main door. Standing out in the street at a door way in the wind and potential rain is not the best way to treat patients.

— Pamela S

Verified review (1630080) Review left 3 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service? Good
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 3 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 3 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient