Working Feedback

The Dental Group

6 Brookvale Rd, Highfield, Southampton, SO17 1QL

Excellent rating from 261 reviews

5 out of 5 stars

+ 441 reviews from Google 702 total reviews

Filter Reviews

Latest Reviews by Working Feedback

A good experience

5 out of 5 stars
workingfeedback logo
Again a good experience with fillings. Also sensible advice on future treatment without being pushed towards the more expensive options.

— Anonymous

Verified review (2139911) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of The Dental Group? 5 out of 5 stars

Helpful advice

5 out of 5 stars
workingfeedback logo
I felt that my problems regarding a crown which had recently fallen out, and also ongoing concerns about teeth with cracked roots which I am doing my best to preserve for now were all listened to. Helpful advice and information was given as to how to proceed, for which I was very grateful. Thank you for the patience shown.

— Daphne M

Verified review (2137539) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of The Dental Group? 5 out of 5 stars

Filling without any pain

5 out of 5 stars
workingfeedback logo
Drill and filling without any pain during and after. Bite feels very good. Seems like an excellent job.

— Ulrich J

Verified review (2131979) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from The Dental Group

Thank you for your lovely 5-star review Ulrich! We’re so pleased to hear that your treatment was comfortable and that you experienced no pain during or after the procedure. Ensuring a smooth and pain-free experience is always our priority, and we’re thrilled to know you’re happy with the results, especially with how your bite feels. It’s great to hear that the treatment met your expectations. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here for you!
Warm regards,
The team at The Dental Group
Overall, how was your experience of The Dental Group? 5 out of 5 stars

Review from Google

5 out of 5 stars
google logo
Have been a patient for several years. I have had scale & polish, check ups, teeth removed and fillings. Always receive a very friendly and professional service from all the staff, management, medical and admin. Highly recommend!

— SHARON ELLIS

T236271 Review left 1 year ago
This review complies with Google's policies.

Reply from The Dental Group

Thank you so much for your kind 5-star review Sharon! We are so happy to hear that you are pleased with the service you have received all of these years. Our team work very hard to ensure all of our patients receive the highest quality dental treatment & first-class patient care. Thank you for trusting The Dental Group with your dental care and for recommending us. We look forward to welcoming you back soon.
Warm regards,
The team at The Dental Group

Review from Google

5 out of 5 stars
google logo
As a very nervous patient, I attend the dental group for a extraction of a tooth, when I arrived at the practice I was welcomed by the receptionist gisselle I mentioned to her I was very nervous and she reassured me that it will be fine, whilst waiting in the waiting area I was greeted by a dental nurse called lian who also reassured me as she could see I was nervous, when I entered the surgery I was greeted by dr Jeff ocarroll who talked me through the procedure and also my treatment which is needed after the extraction, Jeff made this experience painless stress free I would highly recommend this practice and will not go anywhere else now thank you Jeff,gisselle,lian for your amazing service

— Mark C

T230345 Review left 1 year ago
This review complies with Google's policies.

Reply from The Dental Group

Thank you so much for your lovely 5-star review Mark! We are delighted to hear that our team was able to make your visit as stress-free and comfortable as possible. Giselle, Liane, and Dr. Jeff O'Carroll will be thrilled to know that their kindness and reassurance had such a positive impact on your experience. Your recommendation and trust mean the world to us, and we’re honored to be your go-to dental practice. We’re here to support you every step of the way with your dental care, and we look forward to seeing you again in the future.
Warm regards,
The team at The Dental Group

Review from Google

5 out of 5 stars
google logo
Have been coming to the Dental Group for many years and can not sing their praises enough. The practice environment and team are so welcoming. Considering how great the team are I would say that the prices are very reasonable and there are options for dental plans too.

— Wayne Hill

T230346 Review left 1 year ago
This review complies with Google's policies.

Reply from The Dental Group

Thank you for your loyalty and kind 5-star review Wayne! It means so much to us to hear that you’ve been a part of The Dental Group family for many years. We’re thrilled that you find our practice environment and team so welcoming—we strive to make every visit a positive experience. We look forward to continuing to take care of your dental needs for many years to come!
Warm regards,
The team at The Dental Group

Review from Google

5 out of 5 stars
google logo
I had an extraction with kostas and nurse Ali . Staff is amazing and welcoming . Great staff very helpful. I would definitely recommend this practice.

— Shoaib Butt

T230347 Review left 1 year ago
This review complies with Google's policies.

Reply from The Dental Group

Thank you for your lovely 5-star review Shoaib! We’re delighted to hear that your experience with Kostas and Ali was positive and that you found our team welcoming and helpful. Our staff takes pride in making every patient feel comfortable and cared for, so it’s wonderful to know we could meet your expectations. Thank you so much for trusting The Dental Group with your dental care. We look forward to welcoming you back soon.
Warm regards,
The team at The Dental Group

Friendly and efficient

5 out of 5 stars
workingfeedback logo
Everybody was most friendly and efficient.

— Christina E

Verified review (2122761) Review left 1 year ago
This review was collected via email feedback service.

Reply from The Dental Group

Thank you for your lovely 5-star review Christina! We're so pleased to hear that you found our team both friendly and efficient. Providing a welcoming and professional experience is very important to us. We look forward to seeing you again!
Warm regards,
The team at The Dental Group
Overall, how was your experience of The Dental Group? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

My experience

3 out of 5 stars
workingfeedback logo
I had more confidence in the dentist and dental assistant I used to see but they appear to have left.
The dentist and dental assistant I see now don't give me the same level of confidence.

— Anonymous

Verified review (2122559) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from The Dental Group

Thank you for sharing your feedback with us. We’re sorry to hear that your recent visit hasn't met the level of confidence and comfort you experienced with your previous dentist and dental assistant. We completely understand how important trust and confidence are in dental care.

Our goal is always to provide exceptional care to every patient, and we’d like the opportunity to address your concerns. If you’re open to it, we’d love to hear more specifics about what we can do to improve your experience. Please feel free to reach out to us directly on 02380 556449 or [email protected].

Your feedback is invaluable in helping us make improvements, and we truly hope to regain your confidence in our team.

Thank you for giving us the opportunity to care for your dental health. We look forward to hearing from you.

Warm regards,
The team at The Dental Group
Overall, how was your experience of The Dental Group? 3 out of 5 stars

Review from Google

5 out of 5 stars
google logo
The best dental practice in Southampton. Staff members are extremely kind and helpful. Extremely happy with the results of my treatment.

— Patrycja Kurowska

T229802 Review left 1 year ago
This review complies with Google's policies.

Reply from The Dental Group

Thank you so much for your kind 5-star review Patrycja! We’re thrilled to hear that you’re extremely happy with the results of your treatment and that our team was able to provide you with a positive experience. Your recognition as “the best dental practice in Southampton” truly means the world to us, and we’re so grateful for your trust and support. Our staff takes pride in being kind, helpful, and dedicated to delivering excellent care, so it’s wonderful to know we met your expectations. We look forward to welcoming you back in the future and continuing to provide you with the highest level of care.
Warm regards,
The team at The Dental Group

Review from Google

5 out of 5 stars
google logo
Went to The Dental Group the other day and I got treated very well. The dentist listed to my concerns and answered all my questions. The injection and treatment was painless. I felt safe and listened too the whole time. I will be back. Thank you so much. Highly recommend The Dental Group.

— Blake Walker

T229073 Review left 1 year ago
This review complies with Google's policies.

Reply from The Dental Group

Thank you for your amazing 5-star review Blake! We’re so happy to hear that you felt safe, heard, and well cared for during your visit. Our team takes great pride in listening to our patients’ concerns and ensuring that every treatment is as comfortable and pain-free as possible. Your kind words and recommendation mean the world to us, and we’re so glad to hear you’ll be coming back! We look forward to seeing you again soon.
Warm regards,
The team at The Dental Group

Excellent dentist

5 out of 5 stars
workingfeedback logo
Excellent dentist. They were able to see me at short notice - same day - to investigate toothache.

— Anonymous

Verified review (2121252) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from The Dental Group

Thank you so much for your kind 5-star review! We're glad we could assist you on short notice and help with your toothache. Your comfort and care are our top priorities, and it's wonderful to hear that you had a positive experience. Don’t hesitate to reach out if you need anything in the future!
Warm regards,
The team at The Dental Group
Overall, how was your experience of The Dental Group? 5 out of 5 stars

Review from Google

5 out of 5 stars
google logo
I recently visited The Dental Group for a tooth extraction, and I can confidently say it was the most professional and caring dental experience I’ve ever had. From the moment I walked in with a massive toothache, I was treated with such kindness and compassion.

A special thanks to Jess, the receptionist, who greeted me with a warm and genuine smile that instantly calmed my nerves. When I told her I was nervous about the extraction, her reassuring words made me feel so much better.

Dr. Jeff, the senior dental practitioner, is simply outstanding. He carefully examined me, explained the cause of my pain in detail, and recommended the best course of action. His expertise and calm demeanor gave me the confidence to proceed with the extraction.

When the big day arrived, I was very anxious, but Jeff and his assistant made me feel completely at ease. The procedure was incredibly quick and painless—I didn’t feel a thing! Jeff’s professionalism and skill are truly unmatched, and the aftercare instructions he provided were so helpful.

The clinic itself is spotless, and every member of the team is polite, professional, and friendly. Their smiles and positive attitudes make the environment so welcoming.

I cannot thank Jeff and his team enough for their exceptional care. I’ve already decided to recommend The Dental Group to all my friends, family, and even my entire team at Coriander Lounge. If you’re looking for a dental practice that genuinely cares about its patients, look no further.

Thank you again, The Dental Group, for making what could have been a stressful experience so seamless and pain-free!

— Coriander Lounge

T228871 Review left 1 year ago
This review complies with Google's policies.

Reply from The Dental Group

Thank you so much for your wonderful 5-star review! We’re delighted to hear that your visit was both professional and caring, and that we were able to ease your nerves.

Dr. Jeff O'Carroll and the entire team strive to deliver the highest level of care, and it means the world to hear that his expertise and compassion made such a difference for you. We’ll be sure to share your kind words with him and the rest of the staff.

Thank you for noticing the little details, like the cleanliness of our practice and the friendliness of our team. Creating a welcoming environment is something we prioritize, and your feedback reinforces why we do what we do.

We’re so grateful for your trust in us and look forward to continuing to provide your care!

Warm regards,
The team at The Dental Group

I was impressed

5 out of 5 stars
workingfeedback logo
I needed an orthodontist fairly quickly as I had broken my fixed wire retainer. After phoning several for quotes and to check availability, I rang The Dental Group. The receptionist was very friendly and helpful, said my problem could be sorted in one visit without the need to take impressions and they were able to fit me in the following day. I was impressed with the surgery, and the orthodontist fitted me with a new wire in about 40 minutes. All the staff were very friendly, considering I wasn't a regular patient. I would definitely use them again.

— Anonymous

Verified review (2119342) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from The Dental Group

Thank you so much for taking the time to share your experience! We're delighted we could help you so quickly and efficiently with your fixed retainer. It's great to hear that our team made you feel welcome and comfortable, even as a new patient, and that you were impressed with our service and facilities. We truly appreciate your kind words and look forward to welcoming you back in the future if you ever need us again. Take care and thank you for choosing The Dental Group!
Warm regards,
The team at The Dental Group
Overall, how was your experience of The Dental Group? 5 out of 5 stars

Review from Google

5 out of 5 stars
google logo
Best dental practice in Southampton! I feel in very safe hands with the team at The Dental Group and always receive an excellent service.

— Dorothy A

T227797 Review left 1 year ago
This review complies with Google's policies.

Reply from The Dental Group

Thank you so much for your glowing 5-star review Audrey! We're thrilled to be considered the best dental practice in Southampton. It’s wonderful to hear that you feel in safe hands with our team and are always happy with the service you receive. Our team work very hard to ensure all of our patients receive the highest quality dental treatment & first-class patient care. Thank you for trusting The Dental Group with your dental care. We look forward to seeing you again soon!
Warm regards,
The team at The Dental Group

Review from Google

5 out of 5 stars
google logo
so glad I come here, is worth saving up to be able to pay for proper, lasting treatment.
All staff are experianced, professional and treat you like a friend.

— Paula Gregory Porter

T227798 Review left 1 year ago
This review complies with Google's policies.

Reply from The Dental Group

Thank you so much for your wonderful 5-star review Paula! We really appreciate you taking the time to share your feedback. We are so pleased to hear that you are happy with the service you received. Our team work very hard to ensure all of our patients receive the highest quality dental treatment & first-class patient care. Thank you so much for trusting The Dental Group with your dental care. We look forward to welcoming you back soon!
Warm regards,
The team at The Dental Group

Review from Google

5 out of 5 stars
google logo
This person left a star rating but no comment.

— simon lewis

T227682 Review left 1 year ago
This review complies with Google's policies.

Reply from The Dental Group

Thank you for the 5-star review Simon! We really appreciate your positive feedback. Thank you for trusting The Dental Group with your dental care. We look forward to welcoming you back soon.
Warm regards,
The team at The Dental Group

Review from Google

5 out of 5 stars
google logo
I've used The Dental Group for both cosmetic and general dentistry. The team are all friendly, polite, professional and prompt. More than happy with the work and results.

— Ade King

T227581 Review left 1 year ago
This review complies with Google's policies.

Reply from The Dental Group

Thank you for your wonderful 5-star review Adrian! We’re so happy to know that you’ve had great experiences with both our cosmetic and general dentistry treatments. Our team takes pride in being friendly, professional, and delivering excellent results, so it’s fantastic to know you’re more than happy with the results. We look forward to seeing you again soon!
Warm regards,
The team at The Dental Group

Review from Google

5 out of 5 stars
google logo
Jeff was so patient and took the time to explain the entire procedure to my daughter. These explanations meant a lot to us. I feel that the dental group is more like a family than just a dental clinic. The outcome of the treatment is fab.

— Xiang Song

T227582 Review left 1 year ago
This review complies with Google's policies.

Reply from The Dental Group

Thank you so much for your kind 5-star review Xiang! We’re thrilled to hear that Jeff made your daughter’s experience comfortable and informative. We always strive to treat our patients like family, so it means a lot to know you felt that way. It makes us so happy to know that you're pleased with the outcome of your daughter's treatment. Thank you so much for trusting The Dental Group with your daughter's dental care. We look forward to welcoming you both back soon.
Warm regards,
The team at The Dental Group

Review from Google

5 out of 5 stars
google logo
I have been part of this dental group for best part of 30 years.
I saw the hygenist today but managed to dovetail that with my yearly dentist check-up.
I wasn't sure if i needed 3 or 4 monthly hygenist appointments but after consultation they recommended 3 so that my gum problems could be dealt with effectively.
Extra payment was quickly sorted without a fuss.
All the staff are experienced, professional and treat you with respect. What more could you want!
Val

— valerie thorpe

T227583 Review left 1 year ago
This review complies with Google's policies.

Reply from The Dental Group

Thank you for the lovely 5-star review Valerie! Our aim is to provide the best private dental treatment and patient care. We are so happy to hear that you and your husband are satisfied with our services all of these years. Thank you for trusting The Dental Group with your dental care. We look forward to welcoming you both back soon.
Warm regards,
The team at The Dental Group