Check up and clean. Excellent performance from all concerned especially Frankie the hygienist assisted by Katie. Going to the dentist is unlikely to be near the top of places people like to go but the team at the The Dental Group are professional and considerate so if the experience is not really fun it is not in any way an ordeal.
— Gary D
Verified review (1944732)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from The Dental Group
Thank you for your thoughtful 5-star review Gary! We’re so glad to hear that Frankie and Katie made your check-up and cleaning a positive experience. We understand that visiting the dentist isn’t always the most exciting, but we’re happy that our team’s professionalism and care made it comfortable for you. We look forward to seeing you again and continuing to make your visits as pleasant as possible!
Warm regards,
The team at The Dental Group
Overall, how was your experience of The Dental Group? (tap on a rating)
The Dental Group
Friendly staff.
— Anonymous
Verified review (1943014)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from The Dental Group
Thank you for the lovely 5-star review - it means a lot to us! We are so happy to hear that you are pleased with the service you received. Our aim is for all of our patients to have a relaxing experience whilst providing the best private dental treatment and patient care. We look forward to welcoming you back soon.
Warm regards,
The team at The Dental Group
Overall, how was your experience of The Dental Group? (tap on a rating)
Great service
Great service and staff were very friendly.
— Anonymous
Verified review (1937590)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from The Dental Group
Thank you for the wonderful 5-star review! We are so grateful that you took the time to give us feedback. We are very happy to hear that you are happy with the service you received. Thank you for trusting The Dental Group with your dental care. We look forward to welcoming you back soon.
Warm regards,
The team at The Dental Group
Overall, how was your experience of The Dental Group? (tap on a rating)
Very kind and patient
Staff were very kind and patient with my wife who has had a stroke.
— Carolyn T
Verified review (1936377)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from The Dental Group
Thank you for the amazing 5-star review! Our aim is to provide the best private dental treatment and patient care. We are so happy to hear that you are pleased with the service you received. If any of your friends or family need help, please let them know about us! Thank you for choosing The Dental Group for your dental needs.
Warm regards,
The team at The Dental Group
Overall, how was your experience of The Dental Group? (tap on a rating)
Useful and logical advice
Really helpful and friendly team. Frankie really takes the time to explain what she’s doing and provides useful and logical advice on how to maintain good dental health.
— Anonymous
Verified review (1936199)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from The Dental Group
Thank you for the lovely 5-star review! I have passed on your kind words to the team. We really appreciate your positive feedback! We are so happy to hear that you are pleased with the service you received and that you felt reassured during your visit. We look forward to welcoming you back soon.
Warm regards,
The team at The Dental Group
Overall, how was your experience of The Dental Group? (tap on a rating)
The Dental Group
Friendly and quick.
— Paul W
Verified review (1935435)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from The Dental Group
Thank you for the wonderful 5-star review Paul! It is a pleasure to have you as one of our patients. Our aim to provide the best private dental treatment and patient care. Thank you for trusting The Dental Group with your dental needs. We look forward to seeing you soon.
Warm regards,
The team at The Dental Group
Overall, how was your experience of The Dental Group? (tap on a rating)
Review from Google
Top in class. Lovely people
— NoCaller ID
T152915
Review left 2 years ago
This review complies with Google's policies.
Reply from The Dental Group
Thank you for the wonderful 5-star review- it means a lot to us! We are so happy that you are pleased with the service you received. We pride ourselves in offering high-quality, private dentistry in a calm and relaxed environment. If any of your friends or family need help, please let them know about us!
Warm regards,
The team at The Dental Group
Will definitely recommend
All the staff were very welcoming and friendly. Dr. O’Carroll pays attention to every detail, and his hands were very light, I didn’t feel any pain or discomfort. He did an awesome job, leaving my tooth looking and feeling like new! Will definitely recommend him to friends and family.
— Anonymous
Verified review (1930015)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from The Dental Group
Thank you for the amazing 5-star review! I have passed on your kind words to Dr O'Carroll. We are so pleased to hear you felt welcomed, you didn't feel any pain or discomfort and that you are happy with the results. Thank you so much for recommending us. We look forward to welcoming you back soon.
Warm regards,
The team at The Dental Group
Overall, how was your experience of The Dental Group? (tap on a rating)
Amazing!
Giselle and Jess welcome you as you walk in with smiles and professionalism. You immediately feel at ease. The process of getting your medical history is professional and quick (all done on iPad).
The practice is fresh with a spring feeling and a spring bright feeling. The nurses and Dr O'Carroll are very professional. You can't help feeling that you are in good hands. I also went to the hygienist who guides you through every step. The nurses are so chilled and professional, more than any other dental practice I've ever been to. I got so many compliments I walked out feeling like I'd just been for a wellness treatment.
If you are in the Southampton area or even further away and need dental, orthodontics, cosmetic work or just a hygiene visit, The Dental Group in Southampton is amazing! Thank you all for making my appointment a pleasant experience.
— Michael A
Verified review (1928102)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from The Dental Group
Thank you for the awesome 5-star review Michael - it means a lot to us! I have passed on your kind words to the team. We are so pleased to hear that you are happy with the service you received. All of our team work very hard to ensure all of our patients receive the highest quality dental treatment & first-class patient care. Thank you for trusting The Dental Group with your dental care. We look forward to welcoming you back soon.
Warm regards,
The team at The Dental Group
Overall, how was your experience of The Dental Group? (tap on a rating)
Attentive and helpful
Ismini always attentive and helpful.
— Steven G
Verified review (1926976)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from The Dental Group
Thank you for the wonderful 5-star review Steven! We are so grateful that you took the time to give us feedback. I have passed on your kind words to Dr Ismini Kefalou. It makes us all so happy to hear that you are pleased with the service you received. We look forward to seeing you soon.
Warm regards,
The team at The Dental Group
Overall, how was your experience of The Dental Group? (tap on a rating)
Review from Google
The Dental Practice in Southampton was recommended to me so I booked for 22 Feb 2024. The reception area feels like a spring garden, it's bright warm and welcoming. Giselle at the front desk is so professional and captured my details efficiently. I was seen by Dr Jeff O'Carroll who makes you feel like you in very experienced care and I was not anxious at all. Frankie the hygienist was also incredible and keeps informing you of what's going on. The Dental Group is very professional. I walked out a very happy life long customer. Thank you Giselle, Jeff and the whole team! 10/10
— Mike Aspinall
T151945
Review left 2 years ago
This review complies with Google's policies.
Reply from The Dental Group
Thank you for the lovely 5-star review Mike! I have passed on your kind words to the team. We are so pleased to hear that you are happy with the service you received. All of our team work very hard to ensure all of our patients receive the highest quality dental treatment & first-class patient care. Thank you for trusting The Dental Group with your dental care. We look forward to welcoming you back soon.
Warm regards,
The team at The Dental Group
Kind and gentle
Kind and gentle. Friendly.
— Anonymous
Verified review (1924926)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from The Dental Group
Thank you for your lovely 5-star review! We’re so glad to hear that you found our team kind, gentle, and friendly. Creating a welcoming environment is important to us, and we look forward to seeing you again soon!
Warm regards,
The team at The Dental Group
Overall, how was your experience of The Dental Group? (tap on a rating)
Review from Google
All the staff are very kind, I've never had better treatment and care.
— Jacob Hadaway
T151178
Review left 2 years ago
This review complies with Google's policies.
Reply from The Dental Group
Thank you so much for the 5-star review Jacob! We are so happy to hear that you are pleased with the service you received. It's a pleasure to have you as one of our patients. If any of your friends or family need any help please let them know about us!
We look forward to welcoming you back soon.
Warm regards,
The team at The Dental Group
Always does an amazing job
Every time I’m here, I always have the best experience ever! Everyone is so welcoming and polite. Frankie Leigh always does an amazing job on my teeth! Can’t recommend this place enough.
— Anonymous
Verified review (1921635)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from The Dental Group
Thank you for your amazing 5-star review! We’re thrilled to hear that you consistently have the best experience with us. It’s wonderful to know that Frankie Leigh has been taking such great care of your teeth. Your recommendation means the world to us, and we can’t wait to see you again at your next visit!
Warm regards,
The team at The Dental Group
Overall, how was your experience of The Dental Group? (tap on a rating)
Amazing staff
The staff are all amazing and make you feel really welcome. Never any issues booking appointments around work. I love the new look in reception. The tree is beautiful. Thank you all for always making me feel comfortable and lowering my anxiety. I really appreciate it.
— Lisa C
Verified review (1921553)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from The Dental Group
Thank you for your kind 5-star review Lisa! We’re so glad to hear that our team makes you feel welcome and comfortable during your visits. It’s great to know that we can accommodate your appointment schedule, and we’re thrilled you love the new look in reception—especially the tree! Your appreciation means a lot to us, and we look forward to continuing to support you in your dental journey!
Warm regards,
The team at The Dental Group
Overall, how was your experience of The Dental Group? (tap on a rating)
Kind
Kind and gentle.
— Anonymous
Verified review (1921475)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from The Dental Group
Thank you for your 5-star review! We’re glad to hear that you found our team kind and gentle. Providing compassionate care is important to us, and we look forward to seeing you again soon!
Warm regards,
The team at The Dental Group
Overall, how was your experience of The Dental Group? (tap on a rating)
Review from Google
Friendly. Professional and lovely environment. Thanks. Always a nice welcome and and great service.
— Carol Gritt
T150952
Review left 2 years ago
This review complies with Google's policies.
Reply from The Dental Group
Thank you for the lovely 5-star review Carol- we really appreciate it! It's so good to hear that you are happy with everything. Our team work very hard to ensure all of our patients receive the highest quality dental treatment & first-class patient care. We look forward to welcoming you back soon.
Warm regards,
The team at The Dental Group
Professional dental care
Friendly staff.
Clean and modern premises.
Professional dental care.
— Anonymous
Verified review (1919990)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from The Dental Group
Thank you for your kind 5-star review! We’re delighted to hear that you enjoyed our friendly staff, clean and modern facilities, and professional dental care. Your satisfaction is our top priority, and we look forward to seeing you again soon!
Warm regards,
The team at The Dental Group
Overall, how was your experience of The Dental Group? (tap on a rating)
Professionalism and empathy
The professionalism and empathy of Dr Ismini and her assistant Lucy.
— Michael M
Verified review (1916282)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from The Dental Group
Thank you for your wonderful 5-star review Michael! We’re thrilled to hear that Dr. Ismini and Lucy provided you with professional and empathetic care. Our team is dedicated to ensuring a positive experience for all our patients, and your kind words mean a lot to us. We look forward to seeing you again soon!
Warm regards,
The team at The Dental Group
Overall, how was your experience of The Dental Group? (tap on a rating)
Care and reassurance
The care and reassurance of the staff, from arriving to an extraordinary warm welcome from the receptionist to leaving after treatment.
— Lynette W
Verified review (1915016)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from The Dental Group
Thank you for your lovely 5-star review Lynette! We’re so pleased to hear that you felt cared for and reassured by our team throughout your visit. It’s wonderful to know that you received a warm welcome from our receptionist and felt supported during your treatment. We truly appreciate your feedback and look forward to seeing you again soon!
Warm regards,
The team at The Dental Group
Overall, how was your experience of The Dental Group? (tap on a rating)
