Working Feedback

Park Lane Dental Surgery

98 Park Lane, Croydon, Surrey, CR0 1JB

Excellent rating from 70 reviews

5 out of 5 stars

+ 91 reviews from Google 161 total reviews

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Latest Reviews by Working Feedback

Review from Google

5 out of 5 stars
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I had a very good experience with the dentist during my today visit for tooth pain. He was kind and explained my condition clearly. He quickly identified that my upper wisdom tooth was infected and carried out the extraction smoothly.
He made me feel comfortable throughout the procedure, and his aftercare advice was clear and helpful. I truly appreciate his care and professionalism.

— Rajany Navu

T409803 Review left 3 weeks ago
This review complies with Google's policies.

Reply from Park Lane Dental Surgery

Dear Patient,
Thank you for taking the time to share your kind feedback. We’re delighted to hear you had a positive experience with our dental team.
Your comments mean a great deal to us, and we look forward to welcoming you again soon.
Kind regards,
The Dental Team

Review from Google

5 out of 5 stars
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Efficiency, good communication skills, and assertive

— Deborah David

T409178 Review left 3 weeks ago
This review complies with Google's policies.

Reply from Park Lane Dental Surgery

Dear Patient,
Thank you for your 5-star rating! We’re delighted you had a positive experience and look forward to seeing you again.
Kindest regards,
The Dental Team

Review from Google

5 out of 5 stars
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I’ve been with Park Lane for years, and as a very nervous patient, I can’t recommend them highly enough. They’ve been fantastic with me and my family, and Rakesh is incredibly patient and understanding.

— Donna Mentesh

T408360 Review left 4 weeks ago
This review complies with Google's policies.

Reply from Park Lane Dental Surgery

Dear Patient,
Thank you for leaving us your feedback. We continuously strive to provide good quality patient care and service. We are really pleased to hear you are happy with the service you received from our team. Thank you for choosing us as your dental care provider.
Many thanks, The Dental Team.

Park Lane Dental Surgery

5 out of 5 stars
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Met with Dr Arati to discuss some orthodontic concerns as well as aesthetic concerns. Felt listened to and had a collaborative approach. Really appreciated that there were clear actions for what would occur following the appointment.

— Anonymous

Verified review (2419699) Review left 3 weeks ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 3 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? Private

My experience

1 out of 5 stars
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I have to wait 2 weeks for an appointment, I told the receptionist that I have a cavity, so I thought I would be able to have the extraction during the appointment as I have done before. But I was told I have to make another appointment because this appointment is just to assess the tooth. Now I have to wait another 2 weeks for the extraction. I have never had to do this before. This is really poor service. I don’t expect anything to be done with this because there wasn’t any flexibility with the dentist or receptionist. This is a waste of time but I thought it should be said. I am currently looking for another dentist

— Elizabeth G

Verified review (2418777) Review left 2 weeks ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very poor
How satisfied are you with the appointment waiting time? 1 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 1 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 1 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 1 out of 5 stars
How satisfied are you with the outcome of your treatment? 1 out of 5 stars
Which best describes you? Patient

My experience

5 out of 5 stars
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Very professional

— Anonymous

Verified review (2418574) Review left 4 weeks ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

My experience

3 out of 5 stars
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Angry at finding I had been changed to private treatment without permission or consultation, when previously treated by the same dentist on the NHS

— Dawn J

Verified review (2418394) Review left 2 weeks ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Neither good nor poor
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 4 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 4 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 1 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient

The experience is always good

5 out of 5 stars
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As much as I hate a dentist visit, the experience is always good because of the friendly and helpful environment and being seen by a dentist who is always very helpful and approachable.

— John J

Verified review (2418182) Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? Private

Review from Google

5 out of 5 stars
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This person left a star rating but no comment.

— Helen Scott-Denness

T406322 Review left 1 month ago
This review complies with Google's policies.

Reply from Park Lane Dental Surgery

Dear Patient,
Thank you for your amazing 5-star rating! We’re so pleased to know you’re happy with our service, and your feedback means the world to our team.
Warmest regards,
The Dental Team

An appointment with the hygienist

5 out of 5 stars
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Was an excellent service, had an appointment with the hygienist, was very anxious, a lovely lady, reassured me, was pain free, would be happy to come again.

— Emma V

Verified review (2417419) Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Very good and professional

5 out of 5 stars
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Hygienist was very good and professional, gave very helpful advice as well!

— Anonymous

Verified review (2416354) Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Review from Google

5 out of 5 stars
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Lovely building surgery room bright and clean
Hygienist friendly and informative great service

— Richard Rowland

T405432 Review left 1 month ago
This review complies with Google's policies.

Reply from Park Lane Dental Surgery

Dear Patient,
Thank you for your amazing 5-star rating! We’re so pleased to know you’re happy with our service, and your feedback means the world to our team.
Warmest regards,
The Dental Team

Review from Google

5 out of 5 stars
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I have seen Amara for treatment a few times now and have always found her very caring and thorough with me, so I would highly recommend her.

— Ralph Brown

T405111 Review left 1 month ago
This review complies with Google's policies.

Very good

5 out of 5 stars
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Very good and friendly

— Anonymous

Verified review (2415043) Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

Review from Google

5 out of 5 stars
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Nikesh is an amazing Dentist with myself and the children keeps them all really calm and happy. Thank you again

— Larissa Kemp

T404478 Review left 1 month ago
This review complies with Google's policies.

Reply from Park Lane Dental Surgery

Dear Patient,
Thank you for your amazing 5-star rating! We’re so pleased to know you’re happy with our service, and your feedback means the world to our team.
Warmest regards,
The Dental Team

Park Lane Dental Surgery

5 out of 5 stars
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My treatment was excellent.

— Denis C

Verified review (2414472) Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient
Was this treatment paid for privately, or on the NHS? NHS

As good as ever

5 out of 5 stars
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Rajesh was as good as ever, I have confidence in him.

— Carol C

Verified review (2414132) Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

My experience

5 out of 5 stars
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Always reliable.

— Carolyn M

Verified review (2413364) Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Very good
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Professional
Was this treatment paid for privately, or on the NHS? N/A

Review from Google

5 out of 5 stars
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Next day appointment arranged easily, professional secretary and excellent dentist who made me feel at ease

— sophie Reeve

T402355 Review left 1 month ago
This review complies with Google's policies.

Reply from Park Lane Dental Surgery

Dear Patient,
Thank you for taking the time to rate our service. We’re delighted you had a positive experience and look forward to seeing you again.
Kindest regards,
The Dental Team.

Welcoming staff

4 out of 5 stars
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As far as trips to the dentist go, all good and efficient. Welcoming staff, lovely as always.

— Tonia P

Verified review (2411623) Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service? Good
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 4 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient