Working Feedback

Toftwood Dental Practice

111 Shipdham Road, Dereham, Toftwood, NR19 1AH

Excellent rating from 386 reviews

5 out of 5 stars

+ 162 reviews from Google 548 total reviews

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Latest Reviews by Working Feedback

They are wonderful

5 out of 5 stars
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I am a nervous patient, and I found this practice treats me with respect and helps me. They are wonderful.

— Anonymous

Verified review (2256019) Review left 11 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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Every time I visit Toftwood dental practice I am treated with respect and am always greeted by a smiley face at reception.

At the moment I am having treatment for a dental implant. I am told what is happening every step of the way and I have every confidence in Aileen and her marvellous team.

Thank you to everyone for making my experiences less of an ordeal x x

— Sandra Billings

T300630 Review left 11 months ago
This review complies with Google's policies.

Reply from Toftwood Dental Practice

Sandra, we’re really glad to hear you’ve had a positive experience with us. It’s great to know you’ve felt well looked after and informed. Thanks for the kind words!

Review from Google

5 out of 5 stars
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Really impressed with this place. The staff are friendly, welcoming and easy to talk to. From the moment you walk in it doesn’t feel like your typical dental practice. It’s relaxed, clean and they take the time to make you feel at ease.

My dentist has been great. Calm, professional and explains everything properly so you know exactly what’s going on. I’ve never felt rushed and everything’s been done with care. They’ve also got some decent tech including a scanner that takes a full picture of your face. Pretty clever stuff.

The assistants are lovely too, always smiling and creating a positive atmosphere. They even had music playing during one of my appointments which made the whole thing feel a bit less clinical.

If you’re after a dental practice that’s modern, professional and actually cares about making patients feel comfortable, I’d definitely recommend Toftwood.

— Rakesh Punj

T299847 Review left 11 months ago
This review complies with Google's policies.

Reply from Toftwood Dental Practice

Thank you so much for your kind words, Rakesh! We're delighted to hear you felt at ease and well cared for during your visit. We really appreciate your recommendation! :)

A very friendly practice

5 out of 5 stars
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I was seen same day at short notice as a new patient in emergency, treated and prescribed antibiotics with a further appointment for a few days' time.
At that time an extraction was carried out and a further appointment made for a follow up inspection to check all is well.
A very friendly practice who gave me great confidence that my care will be important to them.
Well recommended on experience so far.
As normal for private practice you need a healthy cheque book.

— Anonymous

Verified review (2253376) Review left 11 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Everything was perfect

5 out of 5 stars
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As usual everything was perfect, the appointment was on time, the dentist was very friendly and so was the nurse and the receptionist. Everything was immaculately clean and I was treated with respect. No improvement necessary.

— Marion K

Verified review (2252671) Review left 11 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Fantastic dental practice

5 out of 5 stars
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Always a friendly welcome. Fantastic dental practice, they gave me back my smile

— Anonymous

Verified review (2252462) Review left 11 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

I was reassured

5 out of 5 stars
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Had a hygienist appointment with Pavana Toms. She explained what was going to be done and was careful and consultative during the procedures. I was reassured by her professional manner. Well done and thank you.

— Colin L

Verified review (2249670) Review left 11 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Everything was explained to me

5 out of 5 stars
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On arrival I was greeted with a polite enquiry, " good afternoon, how can we be of help". Everything was explained to me and reassured me that treatment would be exactly what is required. I would certainly recommend the practice to friends and colleagues.

— Stuart A

Verified review (2249650) Review left 11 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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Saw a new lady hygienist - as all the people at the surgery she was friendly chatty and very good at her job. Makes the dentist an enjoyable (almost) experience.

— Joanne Lake

T296469 Review left 11 months ago
This review complies with Google's policies.

Reply from Toftwood Dental Practice

Thank you so much, Joanne! It’s wonderful to hear your positive thoughts :)

everyone very friendly and efficient, parking was easy

5 out of 5 stars
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Was seen on time, everyone very friendly and efficient, parking was easy

— Corinne M

Verified review (2247288) Review left 11 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Nervous patient put at ease

5 out of 5 stars
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Very attentive staff the Hygienist was aware of my anxiety regarding dentists.
She handled me very well and put me at ease.

— Simon B

Verified review (2244851) Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars

Review from Google

5 out of 5 stars
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Very nice, polite staff. Dentist put me at ease.
I was so pleased that my treatment plan was broken down in stages and each step explained thoroughly.
All in all from being greeted at reception and my consultation with my dentist...
I was very impressed.

— Julie

T294120 Review left 11 months ago
This review complies with Google's policies.

Reply from Toftwood Dental Practice

Thank you for your wonderful review, Julie. We’re thrilled you had a great experience with our team!

Review from Google

5 out of 5 stars
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A calm relaxing atmosphere to put you at ease. Very informative about treatment.

— Ronald Sherrock

T294121 Review left 11 months ago
This review complies with Google's policies.

Reply from Toftwood Dental Practice

Thank you, Ronald. We’re so happy you had a great experience with our team!

Review from Google

5 out of 5 stars
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Very friendly dental practice, put me at ease straight away.

— Matthew Cope

T293856 Review left 11 months ago
This review complies with Google's policies.

Reply from Toftwood Dental Practice

Hi Matthew, we’re overjoyed by your positive review. Thank you for taking the time to share!

Friendly, polite and good parking

5 out of 5 stars
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All of the staff were very friendly and polite. I was dealt with promptly and efficiently. There was ample space in the customer car park.
All in all a very good experience.

— Anthony C

Verified review (2243988) Review left 11 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

A very good experience for a nervous patient

5 out of 5 stars
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I recently registered with this practice as I had no dentist. I hadn’t seen a dentist for a number of years and I was already a very nervous patient. Staff at Toftwood helped to reassure me and took time to help me feel relaxed and calm. A very good experience on both my visits

— Rebekah J

Verified review (2243594) Review left 11 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Efficient and professional

5 out of 5 stars
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Efficient, professional, friendly service delivered with precision and lovely smiles.

— Kevin P

Verified review (2242668) Review left 11 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Pleasant and professional

5 out of 5 stars
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Always pleasant and professional. Rooms are light and airy and cool.

— Anonymous

Verified review (2242455) Review left 11 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient

Great experience

5 out of 5 stars
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Great experience and very kind staff.

— Anonymous

Verified review (2237317) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 3 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Extremely pleased

5 out of 5 stars
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I was extremely pleased with my treatment to have a crown removed ready for a replacement. Apologies to Aileen-I wasn’t wearing my hearing aids and kept asking her to repeat what she had said. When I got home I realised why I had difficulty hearing her.

— Anonymous

Verified review (2236998) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient