Working Feedback

Toftwood Dental Practice

111 Shipdham Road, Dereham, Toftwood, NR19 1AH

Excellent rating from 386 reviews

5 out of 5 stars

+ 161 reviews from Google 547 total reviews

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Latest Reviews by Working Feedback

Our treatment was excellent

5 out of 5 stars
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We were welcomed to the surgery and felt comfortable. Our treatment was excellent with very friendly staff.

โ€” Anne A

Verified review (2422831) Review left 1 month ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Great service

5 out of 5 stars
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Great service and staff

โ€” Anonymous

Verified review (2421866) Review left 1 month ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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Lovely dental practice, ladies on reception were super helpful and lovely.
The dentist was absolutely amazing and put me at ease as I was extremely nervous.
Love the whole ambiance of the place.
Only niggle, reception desk was in the same room as the waiting area.
Everyone could hear anything you said to the receptionist including payment and personal details.
Made me feel uncomfortable.

โ€” FionaA

T409317 Review left 1 month ago
This review complies with Google's policies.

Excellent care

5 out of 5 stars
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Excellent advice given today during my emergency appointment due to a broken tooth. Customer service and effectiveness cannot be faulted. Reception service was excellent and dental care given was excellent.

โ€” Theresa B

Verified review (2420219) Review left 1 month ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Fit my in the same day

5 out of 5 stars
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Had a toothache, called practice and they managed to fit my in the same day, which was very helpful

โ€” Anonymous

Verified review (2418716) Review left 1 month ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Excellent service

5 out of 5 stars
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Friendly staff and excellent service.

โ€” Anonymous

Verified review (2418577) Review left 1 month ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Check up

5 out of 5 stars
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Straightforward 6 mth check up with dentist - always thorough with her checks which include more than just teeth. The hygienist is really good and cleaning is also thorough and never painful (I've had one or two in the past that either drown you with water or butcher your gums).

โ€” Anonymous

Verified review (2417340) Review left 1 month ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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Staff are extremely friendly, polite and helpful. The appointment was on time and I felt very relaxed and comfortable. Very professional service.

โ€” Mary Fox

T406263 Review left 1 month ago
This review complies with Google's policies.

Review from Google

5 out of 5 stars
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Friendly service, seen on time. Very professional

โ€” David Fox

T406264 Review left 1 month ago
This review complies with Google's policies.

Review from Google

5 out of 5 stars
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Was a first class experience, as usual, would recommend it anyone wanting a pain free appointment, thanks again to everyone concerned

โ€” Terence White

T405557 Review left 2 months ago
This review complies with Google's policies.

Review from Google

5 out of 5 stars
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I used to dread the Dentist tbh. Last year I had gum issues and broken teeth, the team at Toftwood have been great and slowly but surely my teeth and gums are getting much better. I now love going to the Dentist ๐Ÿ˜

โ€” Sharon Nicholls

T405282 Review left 2 months ago
This review complies with Google's policies.

Very pleasant and friendly

5 out of 5 stars
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The staff are very pleasant and friendly. Good clean working places and nothing that could be improved

โ€” Anthony G

Verified review (2415394) Review left 1 month ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Excellent visit

5 out of 5 stars
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Excellent visit to your dental surgery today. Thank you.

โ€” Anonymous

Verified review (2414155) Review left 1 month ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Very friendly and professional

5 out of 5 stars
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First appointment with Aileen Clack. She was very friendly and professional. All staff seem really lovely and Iโ€™ll certainly be going back!

โ€” Sally G

Verified review (2410667) Review left 2 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

My hygienist appointment went very well

5 out of 5 stars
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I have recently joined the practice and am very happy with how helpful and friendly everyone is. My hygienist appointment yesterday went very well and Maisie on reception was extremely helpful, signing me up to a dental plan.

โ€” Janice K

Verified review (2409099) Review left 2 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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Late last year I had to visit Toftwood Dental Practice due to a broken tooth. I was so, so nervous but was treated so well and at the time wrote a great review of their service. I have thus conquered my absolute fear of 'the dentist' because Dr. Aileen Clack is just simply marvellous and clearly expertly skilled. The prior broken tooth revealed that I needed route canal surgery at some point, which was completed yesterday. Yes, I was a little nervous but, again, Dr Clack reassured me and the procedure was swift and great! I have gone from steering clear of dentists for the past 20 years, to gladly walking cheerfully into their reception to be met by wonderfully friendly staff and the knowledge that I am in great hands. I cannot recommend them highly enough.

โ€” Louise Thorley

T399694 Review left 2 months ago
This review complies with Google's policies.

Reply from Toftwood Dental Practice

We are so pleased we have been able to match you to our wonderful dentist Dr Aileen Clack, we truly appreciate your recommendation, thank you.

Thank you

5 out of 5 stars
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Excellent Dentist, this dental practice has given me the confidence and assurance I needed after not going to a dentist for many years. Thank you so very much.

โ€” Andrea A

Verified review (2405667) Review left 2 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Recommended

5 out of 5 stars
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Very friendly and welcoming.
I would recommend them for their professional approach to a new client.

โ€” Lynda H

Verified review (2404781) Review left 2 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Emergency visit

5 out of 5 stars
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I cannot praise this dental surgery enough, the reception staff, dental nurses and Susanna are so efficient, kind and such wonderful people, this is the best dentist around. Thank you so much.

โ€” Anonymous

Verified review (2403386) Review left 2 months ago
This review was collected via online systems.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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Always polite, both in reception and dentist. Probably best dentist practice Iโ€™ve been to in 50 years. Would highly recommend.

โ€” Paul Johnston

T396562 Review left 2 months ago
This review complies with Google's policies.

Reply from Toftwood Dental Practice

Thank you Paul, we really appreciate your review and recommendation.