Working Feedback

Toftwood Dental Practice

111 Shipdham Road, Dereham, Toftwood, NR19 1AH

Excellent rating from 386 reviews

5 out of 5 stars

+ 161 reviews from Google 547 total reviews

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Latest Reviews by Working Feedback

Review from Google

5 out of 5 stars
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Such a lovely, friendly, professional practice. The waiting area is relaxing, and the reception staff helpful and friendly. Aileen is a very talented dentist, both in the standard of her work; her vision and understanding of what you hope to achieve as a result, and her kindness and compassion. The nurses are very lovely, professional, friendly, and gentle. I'm so glad I found this practice. It may not be the cheapest, but you 100% get what you pay for! The most relaxing dental experience I've ever had!

— Jayne Winterbone

T383424 Review left 3 months ago
This review complies with Google's policies.

Reply from Toftwood Dental Practice

Thank you for your kind words Jane, we are delighted you found our team welcoming and helpful and for choosing Toftwood Dental Practice for your care.

Lovely place

5 out of 5 stars
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Lovely place, well looked after in the reception to the dentist. Thank you
A breath of fresh air

— Anonymous

Verified review (2383131) Review left 3 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Toftwood Dental Practice - My recent emergency appointment

4 out of 5 stars
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I contacted the surgery because there is no NHS dentistry provision available in the Breckland area. I had a very bad toothache and was given a next day emergency appointment.

— Anonymous

Verified review (2381352) Review left 3 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 4 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 2 out of 5 stars
How satisfied are you with the outcome of your treatment? 1 out of 5 stars
Which best describes you? Patient

Great dental work

5 out of 5 stars
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Kind and friendly staff, always helpful, and great dental work

— Angela E

Verified review (2380945) Review left 3 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Highly recommended

5 out of 5 stars
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So pleased I found this practice, helpful, friendly and very skilled staff that always make you feel at home and go out of their way to ensure you feel involved and informed
Highly recommended

— Harry B

Verified review (2380495) Review left 3 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Wonderful care

5 out of 5 stars
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Speedy appointment, wonderful care.

— Jackie Y

Verified review (2379569) Review left 3 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Friendly, competent

5 out of 5 stars
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The reception staff are friendly and patient giving you the time needed to complete any enquiry you may have.
Waiting time minimal.
Dental staff are friendly, competent and efficient.

— Anonymous

Verified review (2374756) Review left 4 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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I attended Toftwood Dental Practice for an emergency appointment. The surgery was clean, efficient, professional service and all staff lovely. I was well looked after and thank you so much for fitting me in ... Jane

— Jane Munro

T375632 Review left 4 months ago
This review complies with Google's policies.

Reply from Toftwood Dental Practice

Thank you Jane for your 5-star review, we appreciate your comments about the quality of our lovely staff and surgery.

Toftwood Dental Practice

5 out of 5 stars
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Felt at ease the whole time till time to pay, which is a shock after being NHS for many years.

— Anonymous

Verified review (2372501) Review left 4 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient

Kind, caring and considerate

5 out of 5 stars
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Absolutely wonderful staff - kind, caring and considerate.

— Clive A

Verified review (2370839) Review left 4 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

My recent appointment

5 out of 5 stars
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I’m on the minimum dental plan as I have not had any problems with my teeth or gums for over 10 years.

— Anonymous

Verified review (2370802) Review left 4 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Very professional treatment from Kim

5 out of 5 stars
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Very professional treatment from Kim Older today.

— John A

Verified review (2370691) Review left 4 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

My concerns and fears where quickly diminished

5 out of 5 stars
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Overdue checkup.
I have not been to the dentist for a very long time as I am a very nervous patient and was apprehensive about going, but after meeting the reception team who put me at ease straight away and after meeting Susanna and her dental assistant my concerns and fears where quickly diminished. All the team were very friendly and polite and a credit to the practice. Thank you so much Andrea Ashmore

— Andrea A

Verified review (2369398) Review left 4 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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Today was my first appointment with the Hygienist, the whole experience was very caring and made me feel relaxed.

— Bev Lappin

T372666 Review left 4 months ago
This review complies with Google's policies.

Reply from Toftwood Dental Practice

It’s great to know our team made you feel cared for and delivered a relaxing experience, Bev. Thank you!

I was put at ease

5 out of 5 stars
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I was put at ease, and I left feeling encouraged.

— Anonymous

Verified review (2367026) Review left 4 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Recommend highly

5 out of 5 stars
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Would recommend highly. Since being a patient of the Practice, I no longer have a phobia of a visit to the dentist!

— Andrew C

Verified review (2366394) Review left 4 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Other

The very best care

5 out of 5 stars
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I love the early morning appointments
The very best care ever received re my Dental Health.

— Jeanette C

Verified review (2366152) Review left 4 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Most professional

5 out of 5 stars
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Work was & has been carried out in a most professional way.

— Paul H

Verified review (2362889) Review left 4 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 4 out of 5 stars
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Kind and professional

5 out of 5 stars
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Kind and professional service

— Helen M

Verified review (2361367) Review left 4 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

I was treated very well

5 out of 5 stars
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I was treated very well, and bearing in mind the offending tooth was stubborn, I was made as comfortable as possible, thank you

— Carole P

Verified review (2361223) Review left 4 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient