Working Feedback

Toftwood Dental Practice

111 Shipdham Road, Dereham, Toftwood, NR19 1AH

Excellent rating from 386 reviews

5 out of 5 stars

+ 162 reviews from Google 548 total reviews

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Latest Reviews by Working Feedback

I was treated very well

5 out of 5 stars
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I was treated very well, and bearing in mind the offending tooth was stubborn, I was made as comfortable as possible, thank you

— Carole P

Verified review (2361223) Review left 4 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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First appointment with a dentist for several years. From first contact through to appointment, I have spoken with and met a lovely group of people. No shaming or judgment. Despite being nervous, reassurance was given throughout my appointment. Based on my first visit I would recommend this practice to anyone. Thank you to all the staff.

— venetia mills

T368306 Review left 4 months ago
This review complies with Google's policies.

Reply from Toftwood Dental Practice

Thank you for your comprehensive review Venetia, we are really glad we were able to make your visit comfortable and reassuring. We appreciate your 5-stars and recommendation, and look forward to welcoming you again in the future.

Helpful and reassuring

5 out of 5 stars
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Efficient and people orientated. Helpful and reassuring support staff.
Knowledgeable and supportive health practitioners

— Anonymous

Verified review (2361190) Review left 4 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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Efficient and friendly.

— Anne Rose

T368307 Review left 4 months ago
This review complies with Google's policies.

Reply from Toftwood Dental Practice

Thank you for your kind words and 5-star review, Anne :)

Friendly and helpful

5 out of 5 stars
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Friendly and helpful staff

— Anonymous

Verified review (2360026) Review left 4 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Everything is explained clearly

5 out of 5 stars
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I’m having ongoing treatments over many months and as a nervous patient who hasn’t visited the dentist for around 15 years, the whole team have made me feel relaxed and comfortable in the procedures I’m having done. Everything is explained clearly and any options are discussed with you, so that you can make a well informed decision. I can’t fault the practice and team at all.

— Sharon C

Verified review (2359739) Review left 4 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Best dental experience in years

5 out of 5 stars
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Absolutely lovely staff. Very considerate, particularly with special needs individuals. Explained everything in detail, including treatment options. Best dental experience in years!

— Anonymous

Verified review (2354514) Review left 5 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

All pleasant and kind

5 out of 5 stars
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They were all pleasant and kind

— Anonymous

Verified review (2354125) Review left 5 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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I had to book an emergency appointment this afternoon due to an infection. The staff were so lovely from arrival to the moment I left. I explained to Dr. Clack how nervous I was as I knew I needed the tooth removed and have not had good experiences with other dentists in the past. She put my mind at ease and we are going to work on a dental plan to get me used to going to the dentist and to feel more relaxed each time I go. I was prescribed antibiotics and will be returning soon for my dental work. Thankyou for making me feel comfortable.

— Jessica Peachment

T364317 Review left 5 months ago
This review complies with Google's policies.

Reply from Toftwood Dental Practice

Thank you for your kind words Jessica, we are glad to hear we have helped you overcome your nervousness and that you had a good experience with Dr Clack.

Seen on time

5 out of 5 stars
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A really good experience. Was seen on time. Everyone was friendly and efficient

— Shaun D

Verified review (2352421) Review left 5 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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Excellent
Care and attention to detail.

— Jesse Constant

T361001 Review left 5 months ago
This review complies with Google's policies.

Reply from Toftwood Dental Practice

Thank you for your kind words Jesse

Care cannot be faulted

5 out of 5 stars
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I was seen today as an emergency appointment due to dental pain. Prompt service and care cannot be faulted. I feel blessed to belong to such a caring Dental service. Thank you

— Theresa B

Verified review (2351919) Review left 5 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Treated with respect

5 out of 5 stars
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I am always seen promptly and everyone is very courteous. Treated with respect and things explained in detail

— Hazel O

Verified review (2351784) Review left 5 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 4 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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Great dentist, very friendly and sensitive to the requirements of nervous customers like myself. Highly recommend

— robert hughes

T359950 Review left 5 months ago
This review complies with Google's policies.

Reply from Toftwood Dental Practice

Thank you Robert, we really appreciate your positive feedback and recommendation.

Review from Google

5 out of 5 stars
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Excellent as always, great customer service, a great all female team, very friendly especially catering for nervous patients, highly recommended.

— cathy jenkins

T359951 Review left 5 months ago
This review complies with Google's policies.

Reply from Toftwood Dental Practice

Thank you so much for sharing your experience, Cathy. We’re really pleased to hear that our team was able to cater for your needs during your visit. It means a lot to receive your recommendation.

Thorough, kind and friendly

5 out of 5 stars
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As always - thorough, kind and friendly. Our teeth have never been better!

— Anonymous

Verified review (2349555) Review left 5 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

All in all a pleasurable experience

5 out of 5 stars
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Toftwood Dental Practice is a nice, friendly place from the reception staff to those providing the treatments. Appointments are easy to arrange and some are available out of normal hours to suit patient needs. On the day appointment times are usually prompt. Nothing is too much trouble for them and one is always treated with great care and respect.
All in all a pleasurable experience dealing with very friendly professionals.

— Anonymous

Verified review (2349158) Review left 5 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Very good appointment

5 out of 5 stars
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Very good care.

— Anonymous

Verified review (2348709) Review left 5 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Hygienist appointments

5 out of 5 stars
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My husband and I both had hygienist appointments this afternoon. The waiting area is comfortable and the staff are very helpful and professional. The hygienist, Kim, is superb and we were both very happy with our treatment.

— Anonymous

Verified review (2347448) Review left 5 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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Dr Clack , Alexis and Jess were so calming , efficient and professional. The clinic is modern and welcoming with plenty of patient parking on site. The entire experience was fantastic - highly recommend this team !

— Freudian S

T355191 Review left 6 months ago
This review complies with Google's policies.

Reply from Toftwood Dental Practice

Thank you, and our car park will be getting even bigger soon! We appreciate your kind words.