Working Feedback

Toftwood Dental Practice

111 Shipdham Road, Dereham, Toftwood, NR19 1AH

Excellent rating from 386 reviews

5 out of 5 stars

+ 162 reviews from Google 548 total reviews

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Latest Reviews by Working Feedback

Review from Google

5 out of 5 stars
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Toftwood dentist have been amazing for me and my husband, nothing is ever too much, they’ve been quick and thorough with getting us booked in and having both previously hated the dentist due to experiences, they have made it a much more comfortable experience so thank you all!

— Maisie Grooms

T352681 Review left 6 months ago
This review complies with Google's policies.

Reply from Toftwood Dental Practice

Thank you Maisie, we appreciate your kind words

Review from Google

5 out of 5 stars
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Thank you for seeing my daughter at short notice. A superb practice with a brilliant team.

— Matthew White

T349448 Review left 6 months ago
This review complies with Google's policies.

Reply from Toftwood Dental Practice

Thank you Matt, we always strive to meet short notice requests

Review from Google

5 out of 5 stars
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Visited again today for my annual check up following some cosmetic work last year with which I was extremely pleased with. As always the staff were extremely pleasant & welcoming. I would highly recommend this practice.

— Dave Tudge

T349289 Review left 6 months ago
This review complies with Google's policies.

Reply from Toftwood Dental Practice

Thank you Dave for your recommendation

Excellent service

5 out of 5 stars
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Excellent service...thank you

— Anonymous

Verified review (2331231) Review left 6 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Excellent service and communication

5 out of 5 stars
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Excellent service given with clear communication given re any issues or treatment as may be required.

— Theresa B

Verified review (2330486) Review left 6 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Highly recommend

5 out of 5 stars
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Highly recommend Toftwood Dental Practice. I’ve been using this practice since 2021. I really like Aileen, she’s really nice and I’m never worried, probably because I’m not scared of visiting the dentist. All the staff are lovely too ..very friendly and nice atmosphere. May they continue forever!

— Christine P

Verified review (2330162) Review left 6 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Emergency appointment

5 out of 5 stars
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Mine was a last minute emergency appointment.

— Jennifer D

Verified review (2330128) Review left 6 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Made me feel so comfortable

5 out of 5 stars
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Felt nervous as had not been to a dentist in a long while but staff put me at rest and explained everything. They made me feel so comfortable that I nearly fell asleep in the chair

— Anonymous

Verified review (2329385) Review left 6 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

I feel completely at ease

5 out of 5 stars
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As a nervous patient I feel completely at ease at Toftwood Dental Practice. Everything is explained in detail

— Angela N

Verified review (2329273) Review left 6 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Staff were very welcoming

5 out of 5 stars
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A pleasant experience. Staff were very welcoming and professional.

— Kevin S

Verified review (2328734) Review left 6 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Very professional

5 out of 5 stars
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Staff are very professional and polite.

— Kathleen B

Verified review (2328699) Review left 6 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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Today I visited the clinic with my son. I'm impressed! You're greeted by a wonderful receptionist. The clinic itself looks amazing, and inside, you're completely unworried! I really value quality and comfort, and this clinic has it all! Dr. Ailеen is amazing; she explained everything clearly and wrote out a very accurate treatment plan. Nurse Olga was very helpful with my questions; thank you so much! I'm happy I found this clinic to help me resolve my issue. I highly recommend it. Everything is top-notch.

— Оксана Романец

T344522 Review left 7 months ago
This review complies with Google's policies.

Reply from Toftwood Dental Practice

Thank you, we really appreciate your review.

Reassured me throughout

5 out of 5 stars
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Very professional and friendly. Seen on time. Reassured me throughout the procedure.

— Anthony C

Verified review (2325615) Review left 7 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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I am so scared of dentists... never really had a good experience... havent been in years but i knew i needed work doing and someone recommended Toftwood! Honestly I am the patient who walks into a clinic and cries through fear! Dr Aileen Clack is phenomenal... she kept me calm, injection didnt hurt, she kept me at ease through the whole process. Once i have teeth sorted i am staying here for routines!

Everyone is lovely and have answered all my questions with empathy and kindness. I feel safe in the hands of Dr Clack, something ive never ever had with a dentist. Shes 5star+!!!

My son (joined with me) and Husband is also joining for his next check up!

— Shellie Swanton

T343460 Review left 7 months ago
This review complies with Google's policies.

Reply from Toftwood Dental Practice

We are so pleased we have matched you to one of our wonderful dentists, thank you for review and continued support Shellie.

Friendly, kind

5 out of 5 stars
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This is a lovely clean and tidy Dental Practice and our Dentist Aileen, is 100% super, she is friendly, kind and professional.

— Lorraine D

Verified review (2323672) Review left 7 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

The staff are very pleasant

5 out of 5 stars
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I had to have a tooth extracted, I was very nervous but Aileen put me at ease. The injection nipped a bit but my mouth was soon numb so I felt nothing else and before I knew it, it was out, so all in all I had a very pleasant experience. All the staff are very pleasant. I have several more appointments to attend but I won’t be feeling anxious any more. Thanks

— Julie C

Verified review (2323552) Review left 7 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

I couldn’t ask for better care

5 out of 5 stars
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I love this dentist. I couldn’t ask for better care for myself or my family.

— Anonymous

Verified review (2323495) Review left 7 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Painless

4 out of 5 stars
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The dental care was well administered & painless.

— Paul H

Verified review (2322177) Review left 7 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 4 out of 5 stars
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 4 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 3 out of 5 stars
Which best describes you? Patient

Review from Google

5 out of 5 stars
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Dentist and nurse were lovely. Both welcoming kind and explained everything they were doing. The dentist Susanna was very gentle during examination.
Lovely relaxed and calming atmosphere throughout practice.

— jackie mumford

T341230 Review left 7 months ago
This review complies with Google's policies.

Reply from Toftwood Dental Practice

Thank you for your kind words Jackie

Excellent hygienist appointment

5 out of 5 stars
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Great service - it's easy to arrange appointments and all staff are friendly, professional and put you at ease. The hygienist is excellent - reassuring and ensures that there is no discomfort.

— Wendy N

Verified review (2320738) Review left 7 months ago
This review was collected via email feedback service.
Overall, how was your experience of Toftwood Dental Practice? 5 out of 5 stars
How satisfied are you with the appointment waiting time? 5 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient