Working Feedback

Calm & Gentle Dental Care - Tonbridge

203 High Street, Tonbridge, TN9 1BW

Excellent rating from 660 reviews

5 out of 5 stars

1151 total reviews

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Latest Reviews by Working Feedback

Review from Google

5 out of 5 stars
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Calm and Gentle Dentists in Tonbridge is Fantastic. All the staff is so friendly and helpful. Pieter Claasen is a great dentist he is ALWAYS gentle and patient and explains everything to me in detail when I have questions about any procedure. I ONLY go to Pieter to work on my teeth I trust him 100% his assistants are always friendly and ask if you are okay. Gemma the receptionist is lovely and always has a smile on her face and make everyone feel welcome. I suggest Calm and Gentle in Tonbridge to everyone. The treatment you get there is always great.

β€” Sonja Wright

T195316 Review left 1 year ago
This review complies with Google's policies.

Reply from Calm & Gentle Dental Care - Tonbridge

Thank you Sonja for your kind words! We really appreciate your taking the time out to share your experience with us. We strive to ensure that every patient feels comfortable and well-informed, and we're happy to hear that we hit the mark with you. We look forward to continuing to provide the same level of care during your future visits!

Sensitive to your needs

5 out of 5 stars
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Dentist and the hygienist are very gentle, they really are sensitive to your needs, my experience today I would give 10 out of 10.

β€” Beverley E

Verified review (2047847) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of Calm & Gentle Dental Care - Tonbridge? 5 out of 5 stars

Review from Google

5 out of 5 stars
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Very professional Dental service - recommended

β€” David Freeman

T194390 Review left 1 year ago
This review complies with Google's policies.

Reply from Calm & Gentle Dental Care - Tonbridge

We greatly appreciate your positive feedback and recommendation, David! Offering top-notch dental service is always our goal and it's wonderful to know that our efforts are noticed. We look forward to serving you again.

Review from Google

5 out of 5 stars
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Always a good experience @ calm & gentle dental. Today my appointment was on time, the care was kind and efficient. Another good day to smile 😁

β€” Maureen Carroll

T194256 Review left 1 year ago
This review complies with Google's policies.

Reply from Calm & Gentle Dental Care - Tonbridge

Thank you so much for your kind words, Maureen. We really appreciate you taking the time to share your experience with us. We count ourselves lucky for customers like you. We look forward to assisting you in the future!

Highly recommend

5 out of 5 stars
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Hygienist visit - with Jose. Excellent care and results. All the team - receptionist, hygienist and dental nurse all very professional, polite and friendly. The spaces are clean and bright and welcoming. Highly recommend.

β€” Katherine T

Verified review (2045632) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of Calm & Gentle Dental Care - Tonbridge? 5 out of 5 stars

Fantastic dentist

5 out of 5 stars
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Fantastic dentist and friendly helpful staff.

β€” Anonymous

Verified review (2045098) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of Calm & Gentle Dental Care - Tonbridge? 5 out of 5 stars

Emergency treatment

5 out of 5 stars
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My emergency treatment was prompt and gently administered. The team are always smiley, friendly and helpful.

β€” Kathryn H

Verified review (2044549) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of Calm & Gentle Dental Care - Tonbridge? 5 out of 5 stars

My experience

3 out of 5 stars
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Did not find the waiting room today very calming at all whilst waiting for my appointment - the gaudy new bright pink in a waiting room is hardly calming as a colour, no quiet music or fish tank or something to focus on when you are feeling nervous and in pain. Was disappointed that info given to me last week was incorrect today as I asked for an appointment to see Pieter a week ago that would coincide with seeing the hygienist as I was in pain, told no need as I would be fitted in after seeing the hygienist if she found anything wrong but this is not the case and I now need to return on another day. I don’t feel over the years I have been a patient at Calm and Gentle that the service is as good as it used to be.

β€” Anonymous

Verified review (2043413) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Calm & Gentle Dental Care - Tonbridge

Good afternoon,
As you left your feedback 'Anonymously' I am unable to contact you directly.
Thank you for using our platform to tell us about your experience. That is exactly what its for and we always appreciate the time our patients take to let us know how things went.
I am sorry you were given the wrong information when you called last week. Pieter is extremely busy and there would never be a guarantee that he would have availability without booking. Whilst we are sorry you have to return later in the week, its good to hear we have found an appointment for you quickly.
The waiting room has had great feedback - overall, patients seems to really like the new modern dΓ©cor. It is a working progress and not yet completely finished. We hope your opinion will change over the coming months.
We are disappointed to hear that you feel the service is not what it used to be - we understand that when something goes wrong, we may feel that. We hope you give us the opportunity to put things right and all being well, your next feedback will be more positive.
Thank you for being so honest, we really do value your opinion and will share with the team. We will look at what we could have done to prevent this happening again. Without your name, unfortunately, we will not be able to provide a direct response.
Best wishes and thank you - Calm and Gentle Dental Care
Overall, how was your experience of Calm & Gentle Dental Care - Tonbridge? 3 out of 5 stars

My experience

3 out of 5 stars
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Seems off hand and disorganised compared with how it used to be. Not particularly relaxing.

β€” Anonymous

Verified review (2043397) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Calm & Gentle Dental Care - Tonbridge

Good afternoon. Thank you for sharing your experience with us. As you have left an 'Anonymous' comment, we are unable to contact you directly.
We are sorry to hear your experience was not up to the usual standard and would encourage you to contact us directly, either by calling or emailing us so we can investigate your concerns in more detail.
Our aim is to always provide a calm and gentle environment and we would be incredibly grateful if you could provide a little more information so we can try to find out what went wrong and why.
Thank you in advance, Calm and Gentle Dental Care, Tonbridge
T: 01732 353402
E: [email protected]
Overall, how was your experience of Calm & Gentle Dental Care - Tonbridge? 3 out of 5 stars

Review from Google

5 out of 5 stars
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Had tooth ache 😫 today there fitting me in end of the day excellent service

β€” michelle chater

T191687 Review left 1 year ago
This review complies with Google's policies.

Reply from Calm & Gentle Dental Care - Tonbridge

Thank you so much for your positive feedback, Michelle! We're delighted that you felt comfortable and well-cared-for at our dental practice. We aim to maintain this standard of care at all times.

Impeccable care

5 out of 5 stars
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Impeccable dental care and lovely people too.

β€” Jon E

Verified review (2037689) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of Calm & Gentle Dental Care - Tonbridge? 5 out of 5 stars

Review from Google

5 out of 5 stars
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Unfortunately I had to make a quick phone call for emergency appointment as my implant had become loose and therefore my denture did not stay in and I was due to go to work. Jade very quickly contacted Peter on his day off he so kindly came in so I could have my implant re-fitted and as true to their name, they put me at ease. I had some fragment bone coming away. They numbed the area which put me totally at ease and very quickly I was back to having teeth in my mouth which made me smile again. thank you so much for a Pleasant experience to an anxious day and going Above and beyond. starting with Jade arranging appointment to the two assistance making me feel welcome and Peter for carrying out the work for the first time, I’m actually asking Peter when I leave what are we doing next? Can we book me an appointment?πŸ˜‚πŸ˜I cannot say thank you enough
Thank you and kind regards, Sharon Terry

β€” Sharon Terry

T187910 Review left 1 year ago
This review complies with Google's policies.

Reply from Calm & Gentle Dental Care - Tonbridge

We're thrilled to hear you're happy with our service and the treatment plan, Sharon. We pride ourselves on our flexible service and we're glad to hear we could accommodate you. It's always our pleasure to assist our clients. Thank you for choosing Calm and Gentle Dental Care!

Calm & Gentle Dental Care - Tonbridge

5 out of 5 stars
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Very good professional and caring hygiene and check-up.

β€” Anonymous

Verified review (2031296) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of Calm & Gentle Dental Care - Tonbridge? 5 out of 5 stars

Calm and Gentle

5 out of 5 stars
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It was absolutely calm and gentle! I think that sums it up.

β€” Anonymous

Verified review (2031262) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of Calm & Gentle Dental Care - Tonbridge? 5 out of 5 stars

Calm & Gentle Dental Care - Tonbridge

5 out of 5 stars
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Very kind and appreciated the time to listen to me. Well done.

β€” Peter H

Verified review (2030845) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of Calm & Gentle Dental Care - Tonbridge? 5 out of 5 stars

Review from Google

5 out of 5 stars
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I have been coming here since I was a small child and the service has always been great. Most recently I had to have a wisdom tooth extracted and the service was fabulous and made it as pain free (literally) and straight forward as possible. Would recommend to anyone looking for a reliable and friendly dentist.

β€” Tim Connor

T187014 Review left 1 year ago
This review complies with Google's policies.

Reply from Calm & Gentle Dental Care - Tonbridge

Hi Tim, good to see you again yesterday. Hope everything settles quickly. Thank you for your review. 😁

Great staff

5 out of 5 stars
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Been with this practice for many years. Great staff and nothing too much trouble. Help with any problems you may have. Listen to you.

β€” Patricia B

Verified review (2030181) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of Calm & Gentle Dental Care - Tonbridge? 5 out of 5 stars

Very professional

5 out of 5 stars
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As always a very professional experience.

β€” Peter O

Verified review (2030063) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of Calm & Gentle Dental Care - Tonbridge? 5 out of 5 stars

Excellent

5 out of 5 stars
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Met Estee for the first time and she was excellent. An enjoyable experience when sitting in the chair rather than the previous two experiences I have had when I could taste blood in my mouth on both occasions.

β€” Anonymous

Verified review (2029725) Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of Calm & Gentle Dental Care - Tonbridge? 5 out of 5 stars

Always satisfied

4 out of 5 stars
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As a patient of many years, have always been satisfied with the quality of my treatment.

β€” Anonymous

Verified review (2029313) Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of Calm & Gentle Dental Care - Tonbridge? 4 out of 5 stars
How satisfied are you with the appointment waiting time? 4 out of 5 stars
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the dental surgery involves you in decisions about your treatment? 4 out of 5 stars
How satisfied are you with the information from the surgery on the cost of your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient