Verified review (2131936)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
NHS
My experience
Dentist was 30 minutes late. Would be really helpful to be honest about how long we'd likely have to wait for, especially with two young children.
— Anonymous
Verified review (2131541)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from Wallingford House Dental Practice
Good morning, thank you for your time in giving us feedback.
I apologise that you had to wait 30 minutes before seeing the dentist. Unfortunately, this does happen when a patient is having an emergency appointment and requires treatment straight away. Our dentists do inform us when they are running late so we can advise patients as they may want to re-book.
Overall, how was your experience of our service?
Neither good nor poor
Review from Google
Another good visit for a checkup. Kind and attentive and I felt at ease. Highly recommend
— Sandie Hall
T270103
Review left 1 year ago
This review complies with Google's policies.
Filling
Went for a filling which was undertaken competently.
— Anonymous
Verified review (2131170)
Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Review from Google
Asked for NHS appointment. One was available an hour later that day. Treatment was required. Appointment for that is to be two days later. Very professional outfit.
— Andrew Barton-Willson
T270104
Review left 1 year ago
This review complies with Google's policies.
Great Dentist
As always, Fiona was on time, very thorough and explained a few things to me. Great dentist.
— Anonymous
Verified review (2130890)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Excellent service
The procedure carried out has worked out very well indeed. Excellent service.
— Anonymous
Verified review (2130866)
Review left 1 year ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Fantastic customer service
I appreciate the fantastic customer service from Dr Mahpara A. and the effort she puts in to improve my health and wellbeing, thank you.
— Anonymous
Verified review (2130788)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Quickly seen
Very quickly seen and very friendly staff.
— Anonymous
Verified review (2130153)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
N/A
Made me feel really at ease
Dima was very friendly, efficient and thorough. She made me feel really at ease as I am not very good with dentists due to bad experiences elsewhere. Thank you!
— Lorraine K
Verified review (2129974)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Professional and reassuring
Fiona was very professional and reassuring.
— Anonymous
Verified review (2129851)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
Private
Excellent service
Excellent service from all staff. Friendly and professional.
— Anonymous
Verified review (2129796)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Very good
Very good service.
— Christopher T
Verified review (2129685)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Review from Google
Very short waiting time, very polite, and sorted my dental treatment, thank you
— John Evans
T270105
Review left 1 year ago
This review complies with Google's policies.
Review from Google
Running 10 minutes late, very apologetic but no big deal for me. Front desk friendly dental staff excellent.
— ken barnes
T270106
Review left 1 year ago
This review complies with Google's policies.
Review from Google
All the staff are professional and kind. My dentist is lovely
and knowledge. I feel lucky to be an NHS patient at the practice.
— Charlie
T270107
Review left 1 year ago
This review complies with Google's policies.
Review from Google
This person left a star rating but no comment.
— adam west
T270108
Review left 1 year ago
This review complies with Google's policies.
Check up
Routine periodic inspection, given advice on plaque removal otherwise straightforward.
— Peter A
Verified review (2129226)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Was this service paid for privately, or on the NHS?
Private
My experience
My appointment was half an hour late and I ended up having to ask the receptionist if the dentist was running late as I was just sitting waiting in an almost empty waiting room. When I did get to see the dentist he was very thorough, helpful and explained I needed to come back for a filling treatment and even showed me via Google images what had happened to a couple of my teeth. Good NHS dentist but 30 minutes extra waiting was not great when I had children to collect from school.
— Anonymous
Verified review (2128888)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from Wallingford House Dental Practice
Thank you for your feedback and we apologise that you had to wait 30 minutes. Unfortunately this does happen within dentistry, it could be that they were seeing an emergency patient, This could take longer that the appointment length that was allocated in order to get the patient out of pain. We strive to give our patients the best care possible. Practice Manager
Overall, how was your experience of our service?
Good
Review from Google
This person left a star rating but no comment.
— Cheryl Marsh
T270109
Review left 1 year ago
This review complies with Google's policies.
