A difficult problem has been resolved efficiently.
— Frances G
Verified review (2186651)
Review left 1 year ago
This review was collected via email feedback service.
How did you find the appointment booking process?
How did you find the helpfulness and friendliness of the reception team?
How long did you wait for your appointment?
0-5 minutes
How did you find the facilities, look and feel of the Practice?
How did you find the clinical care you received from your Dentist and Dental Nurse?
How clear were you on the next steps following your appointment?
How satisfied are you with the outcome of your appointment?
Would you be willing to provide video testimonial of your experience? We will send you an email link for you to complete from the comfort of your own home.
No
Reception are fabulous
Good experience today. Reception are fabulous and always make me feel at home.
— Sally H
Verified review (2186407)
Review left 1 year ago
This review was collected via email feedback service.
How did you find the appointment booking process?
How did you find the helpfulness and friendliness of the reception team?
How long did you wait for your appointment?
5-10 minutes
How did you find the facilities, look and feel of the Practice?
How did you find the clinical care you received from your Dentist and Dental Nurse?
How clear were you on the next steps following your appointment?
How satisfied are you with the outcome of your appointment?
Would you be willing to provide video testimonial of your experience? We will send you an email link for you to complete from the comfort of your own home.
No
Helpful and professional
Everyone was very helpful and professional
— Catherine A
Verified review (2186367)
Review left 1 year ago
This review was collected via email feedback service.
How did you find the appointment booking process?
How did you find the helpfulness and friendliness of the reception team?
How long did you wait for your appointment?
10-15 minutes
How did you find the facilities, look and feel of the Practice?
How did you find the clinical care you received from your Dentist and Dental Nurse?
How clear were you on the next steps following your appointment?
How satisfied are you with the outcome of your appointment?
Would you be willing to provide video testimonial of your experience? We will send you an email link for you to complete from the comfort of your own home.
No
My experience
It was great to come in initially for an assessment and then get a cancellation slot for the procedure. I rushed back to be on time but I was kept waiting for twenty minutes.
— Anonymous
Verified review (2186230)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Woodborough House Dental Practice
Thank you so much for taking the time to leave your feedback; we're really pleased to hear that you were able to be seen quickly after your assessment — it’s great when the timing works out!
We do apologise for the delay when you arrived for your procedure. We understand how valuable your time is and appreciate your patience on the day.
Thank you also for your suggestion regarding post-procedure instructions, we'll take this on board and look at how we can improve the patient experience in this regard going forward.
If you have any questions or concerns about your aftercare, please don’t hesitate to get in touch — we’re always here to help!
Kind regards,
The Woodborough House Team
How did you find the appointment booking process?
How did you find the helpfulness and friendliness of the reception team?
How long did you wait for your appointment?
15 minutes or more
How did you find the facilities, look and feel of the Practice?
How did you find the clinical care you received from your Dentist and Dental Nurse?
How clear were you on the next steps following your appointment?
How satisfied are you with the outcome of your appointment?
Would you be willing to provide video testimonial of your experience? We will send you an email link for you to complete from the comfort of your own home.
No
My experience
All went fine
— Anonymous
Verified review (2186029)
Review left 1 year ago
This review was collected via email feedback service.
How did you find the appointment booking process?
How did you find the helpfulness and friendliness of the reception team?
How long did you wait for your appointment?
0-5 minutes
How did you find the facilities, look and feel of the Practice?
How did you find the clinical care you received from your Dentist and Dental Nurse?
How clear were you on the next steps following your appointment?
How satisfied are you with the outcome of your appointment?
Would you be willing to provide video testimonial of your experience? We will send you an email link for you to complete from the comfort of your own home.
No
Review from Google
The staff in Reception, hygienists and dentists at the practice are first class and I thoroughly recommend you use this surgery.
— Martin Rowe
T262517
Review left 1 year ago
This review complies with Google's policies.
Reply from Woodborough House Dental Practice
Thanks Martin
We are so proud of our team at Woodborough 😍
Gave me guidance and advice
Always made to feel so welcome, from staff on reception.
Le Ren and her assistant nurse, were very friendly. Gave me guidance and advice. Thank you.
— Jane P
Verified review (2183900)
Review left 1 year ago
This review was collected via email feedback service.
How did you find the appointment booking process?
How did you find the helpfulness and friendliness of the reception team?
How long did you wait for your appointment?
0-5 minutes
How did you find the facilities, look and feel of the Practice?
How did you find the clinical care you received from your Dentist and Dental Nurse?
How clear were you on the next steps following your appointment?
How satisfied are you with the outcome of your appointment?
Would you be willing to provide video testimonial of your experience? We will send you an email link for you to complete from the comfort of your own home.
No
Review from Google
Nick and the whole team worked well and provided a reassuring service to me (a terrified customer). I am no longer afraid to go to the dentist (this one at lease). 10 out of ten.
— Ronald Rumley
T261888
Review left 1 year ago
This review complies with Google's policies.
Reply from Woodborough House Dental Practice
Thanks Ronald
Nick and his team are simply the best 😍
We’re so glad that you’re no longer frightened…. That’s what we aim to achieve … reassuring our patients that dentistry at Woodborough is different 😍
Treated well
Always treated well, always explanatory when I ask questions, and I have always been satisfied with results. Thank you.
— Anonymous
Verified review (2181113)
Review left 1 year ago
This review was collected via email feedback service.
How did you find the appointment booking process?
How did you find the helpfulness and friendliness of the reception team?
How long did you wait for your appointment?
0-5 minutes
How did you find the facilities, look and feel of the Practice?
How did you find the clinical care you received from your Dentist and Dental Nurse?
How clear were you on the next steps following your appointment?
How satisfied are you with the outcome of your appointment?
Would you be willing to provide video testimonial of your experience? We will send you an email link for you to complete from the comfort of your own home.
Yes
Treatment was extremely professional
Friendly, efficient staff, treatment was extremely professional
— Anonymous
Verified review (2180020)
Review left 1 year ago
This review was collected via email feedback service.
How did you find the appointment booking process?
How did you find the helpfulness and friendliness of the reception team?
How long did you wait for your appointment?
10-15 minutes
How did you find the facilities, look and feel of the Practice?
How did you find the clinical care you received from your Dentist and Dental Nurse?
How clear were you on the next steps following your appointment?
How satisfied are you with the outcome of your appointment?
Would you be willing to provide video testimonial of your experience? We will send you an email link for you to complete from the comfort of your own home.
No
Woodborough House Dental Practice
I have always found the staff polite and helpful. Well, I have been using your dental services for 20 years !! Thank you all.
— Anonymous
Verified review (2179816)
Review left 1 year ago
This review was collected via email feedback service.
How did you find the appointment booking process?
How did you find the helpfulness and friendliness of the reception team?
How long did you wait for your appointment?
0-5 minutes
How did you find the facilities, look and feel of the Practice?
How did you find the clinical care you received from your Dentist and Dental Nurse?
How clear were you on the next steps following your appointment?
How satisfied are you with the outcome of your appointment?
Would you be willing to provide video testimonial of your experience? We will send you an email link for you to complete from the comfort of your own home.
No
Review from Google
I am disabled and they reserve a parking place for me
— Gary Everett
T259400
Review left 1 year ago
This review complies with Google's policies.
Reply from Woodborough House Dental Practice
Always Gary ❤️
Woodborough House Dental Practice
Great understanding of my Mum’s dementia, excellent provision of the person centred care and treatment needed.
— Patricia M
Verified review (2177058)
Review left 1 year ago
This review was collected via email feedback service.
How did you find the appointment booking process?
How did you find the helpfulness and friendliness of the reception team?
How long did you wait for your appointment?
0-5 minutes
How did you find the facilities, look and feel of the Practice?
How did you find the clinical care you received from your Dentist and Dental Nurse?
How clear were you on the next steps following your appointment?
How satisfied are you with the outcome of your appointment?
Would you be willing to provide video testimonial of your experience? We will send you an email link for you to complete from the comfort of your own home.
No
My experience
Thank you
— Sue P
Verified review (2176492)
Review left 1 year ago
This review was collected via email feedback service.
How did you find the appointment booking process?
How did you find the helpfulness and friendliness of the reception team?
How long did you wait for your appointment?
0-5 minutes
How did you find the facilities, look and feel of the Practice?
How did you find the clinical care you received from your Dentist and Dental Nurse?
How clear were you on the next steps following your appointment?
How satisfied are you with the outcome of your appointment?
Would you be willing to provide video testimonial of your experience? We will send you an email link for you to complete from the comfort of your own home.
No
Woodborough House Dental Practice
David and his team worked really hard, I hope he fixed the issue that has been dragged on for nearly a year and done a good job, I suffered the pain which really affected my daily life, fingers crossed!
— Anonymous
Verified review (2174611)
Review left 1 year ago
This review was collected via email feedback service.
How did you find the appointment booking process?
How did you find the helpfulness and friendliness of the reception team?
How long did you wait for your appointment?
15 minutes or more
How did you find the facilities, look and feel of the Practice?
How did you find the clinical care you received from your Dentist and Dental Nurse?
How clear were you on the next steps following your appointment?
How satisfied are you with the outcome of your appointment?
Would you be willing to provide video testimonial of your experience? We will send you an email link for you to complete from the comfort of your own home.
No
Excellent
Consistently excellent throughout.
— Clive H
Verified review (2174495)
Review left 1 year ago
This review was collected via email feedback service.
How did you find the appointment booking process?
How did you find the helpfulness and friendliness of the reception team?
How long did you wait for your appointment?
0-5 minutes
How did you find the facilities, look and feel of the Practice?
How did you find the clinical care you received from your Dentist and Dental Nurse?
How clear were you on the next steps following your appointment?
How satisfied are you with the outcome of your appointment?
Would you be willing to provide video testimonial of your experience? We will send you an email link for you to complete from the comfort of your own home.
No
Review from Google
Very professional
— Anita Mayoh
T256996
Review left 1 year ago
This review complies with Google's policies.
Reply from Woodborough House Dental Practice
Thanks so much Anita 🤩
Absolutely first rate
My Dentist Rupert is incredible and always explains everything very clearly. He is so professional but has an amazing bedside manner to put you at ease throughout the whole procedure. Absolutely first rate. Thank you everyone.
— Julie O
Verified review (2173382)
Review left 1 year ago
This review was collected via email feedback service.
How did you find the appointment booking process?
How did you find the helpfulness and friendliness of the reception team?
How long did you wait for your appointment?
0-5 minutes
How did you find the facilities, look and feel of the Practice?
How did you find the clinical care you received from your Dentist and Dental Nurse?
How clear were you on the next steps following your appointment?
How satisfied are you with the outcome of your appointment?
Would you be willing to provide video testimonial of your experience? We will send you an email link for you to complete from the comfort of your own home.
No
Excellent
Excellent, Sophie made me feel at ease through the hygiene process
— Anthony H
Verified review (2173000)
Review left 1 year ago
This review was collected via email feedback service.
How did you find the appointment booking process?
How did you find the helpfulness and friendliness of the reception team?
How long did you wait for your appointment?
0-5 minutes
How did you find the facilities, look and feel of the Practice?
How did you find the clinical care you received from your Dentist and Dental Nurse?
How clear were you on the next steps following your appointment?
How satisfied are you with the outcome of your appointment?
Would you be willing to provide video testimonial of your experience? We will send you an email link for you to complete from the comfort of your own home.
No
Highly recommend
Was initially really concerned about the state of my mouth and gums due to illness. L'Ren and her assistant couldn't have been more reassuring and kind, which gave me hope that I had been keeping up with my oral health care and doing the right thing.
Highly recommend Woodborough House for their consistently high level of service.
— Anonymous
Verified review (2172742)
Review left 1 year ago
This review was collected via email feedback service.
How did you find the appointment booking process?
How did you find the helpfulness and friendliness of the reception team?
How long did you wait for your appointment?
5-10 minutes
How did you find the facilities, look and feel of the Practice?
How did you find the clinical care you received from your Dentist and Dental Nurse?
How clear were you on the next steps following your appointment?
How satisfied are you with the outcome of your appointment?
Would you be willing to provide video testimonial of your experience? We will send you an email link for you to complete from the comfort of your own home.
No
