I found my Hygienist efficient but lacking in bedside manner. Her assistant arrived in the room and walked past me without looking up or saying 'hello' until I introduced. She had a scowl on her face.
I asked for a change of music and was told it could be turned down.
I have no complaints about the treatment at all but it could have been warmer and friendlier.
I miss Celine! She was not a Hygienist I know. But an example of great rapport. My last three hygiene appointments have distinctly lacked warmth.
— Anonymous
Verified review (2346078)
Review left 4 months ago
This review was collected via email feedback service.
Reply from Woodborough House Dental Practice
Thank you for sharing your feedback; your experience is incredibly important to us. I would like to address your specific concerns so I can work with our team to ensure you're receiving the warm and friendly care you expect when attending Woodborough House. Please contact me directly on 0118 984 3108 or [email protected] so we can discuss your experience further. Kind regards, Paige - Practice Manager
How did you find the appointment booking process?
How did you find the helpfulness and friendliness of the reception team?
How long did you wait for your appointment?
0-5 minutes
How did you find the facilities, look and feel of the Practice?
How did you find the clinical care you received from your Dentist and Dental Nurse?
How clear were you on the next steps following your appointment?
How satisfied are you with the outcome of your appointment?
Would you be willing to provide video testimonial of your experience? We will send you an email link for you to complete from the comfort of your own home.
No
Great hygienist
Thank you, great hygienist and nurse.
— Tim K
Verified review (2345630)
Review left 5 months ago
This review was collected via email feedback service.
How did you find the appointment booking process?
How did you find the helpfulness and friendliness of the reception team?
How long did you wait for your appointment?
5-10 minutes
How did you find the facilities, look and feel of the Practice?
How did you find the clinical care you received from your Dentist and Dental Nurse?
How clear were you on the next steps following your appointment?
How satisfied are you with the outcome of your appointment?
Would you be willing to provide video testimonial of your experience? We will send you an email link for you to complete from the comfort of your own home.
No
My experience
I thought the charge for the service I received excessive
— Anonymous
Verified review (2344916)
Review left 5 months ago
This review was collected via email feedback service.
Reply from Woodborough House Dental Practice
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations.
We would like to address your specific concerns and make things right. Please feel free to contact me directly on 0118 984 3108 or [email protected] so we can discuss your experience further.
Kind regards,
Paige
Practice Manager
How did you find the appointment booking process?
How did you find the helpfulness and friendliness of the reception team?
How long did you wait for your appointment?
5-10 minutes
How did you find the facilities, look and feel of the Practice?
How did you find the clinical care you received from your Dentist and Dental Nurse?
How clear were you on the next steps following your appointment?
How satisfied are you with the outcome of your appointment?
Would you be willing to provide video testimonial of your experience? We will send you an email link for you to complete from the comfort of your own home.
No
All excellent
The reception team and Rupert were all excellent. A very quick appointment after me breaking a tooth.
— Jean L
Verified review (2344872)
Review left 5 months ago
This review was collected via email feedback service.
How did you find the appointment booking process?
How did you find the helpfulness and friendliness of the reception team?
How long did you wait for your appointment?
0-5 minutes
How did you find the facilities, look and feel of the Practice?
How did you find the clinical care you received from your Dentist and Dental Nurse?
How clear were you on the next steps following your appointment?
How satisfied are you with the outcome of your appointment?
Would you be willing to provide video testimonial of your experience? We will send you an email link for you to complete from the comfort of your own home.
No
Dentists don’t get better than this
Nothing more to add, other than dentists don’t get better than this! Thank you to all.
— Alun J
Verified review (2343318)
Review left 5 months ago
This review was collected via email feedback service.
How did you find the appointment booking process?
How did you find the helpfulness and friendliness of the reception team?
How long did you wait for your appointment?
0-5 minutes
How did you find the facilities, look and feel of the Practice?
How did you find the clinical care you received from your Dentist and Dental Nurse?
How clear were you on the next steps following your appointment?
How satisfied are you with the outcome of your appointment?
Would you be willing to provide video testimonial of your experience? We will send you an email link for you to complete from the comfort of your own home.
No
Treated with kindness
As always treated with kindness, patience and understanding.
— Anonymous
Verified review (2342440)
Review left 5 months ago
This review was collected via email feedback service.
How did you find the appointment booking process?
How did you find the helpfulness and friendliness of the reception team?
How long did you wait for your appointment?
5-10 minutes
How did you find the facilities, look and feel of the Practice?
How did you find the clinical care you received from your Dentist and Dental Nurse?
How clear were you on the next steps following your appointment?
How satisfied are you with the outcome of your appointment?
Would you be willing to provide video testimonial of your experience? We will send you an email link for you to complete from the comfort of your own home.
No
Review from Google
I had a lovely, warm welcome from reception with a cup of tea. I arrived a little early and enjoyed reading Life in Berkshire book by the coffee table.
My appointment with the hygienist went very well, and I really appreciated the timely preventative advice. I was very glad to be seen by Sofia.
Thank you Woodborough 👌
— Carola Bustos-Loyola
T355535
Review left 5 months ago
This review complies with Google's policies.
Reply from Woodborough House Dental Practice
Thanks Carola
Such lovely feedback and thank you for choosing us 😍
Excellent care
Despite being a bit late this morning I was very grateful that I was seen immediately. Excellent care as always.
— Anonymous
Verified review (2341331)
Review left 5 months ago
This review was collected via email feedback service.
How did you find the appointment booking process?
How did you find the helpfulness and friendliness of the reception team?
How long did you wait for your appointment?
0-5 minutes
How did you find the facilities, look and feel of the Practice?
How did you find the clinical care you received from your Dentist and Dental Nurse?
How clear were you on the next steps following your appointment?
How satisfied are you with the outcome of your appointment?
Would you be willing to provide video testimonial of your experience? We will send you an email link for you to complete from the comfort of your own home.
No
Very happy with my new smile
Nick's team that looked after me were all fab…very happy with my new smile. Thank you.
— Janet H
Verified review (2341040)
Review left 5 months ago
This review was collected via email feedback service.
How did you find the appointment booking process?
How did you find the helpfulness and friendliness of the reception team?
How long did you wait for your appointment?
0-5 minutes
How did you find the facilities, look and feel of the Practice?
How did you find the clinical care you received from your Dentist and Dental Nurse?
How clear were you on the next steps following your appointment?
How satisfied are you with the outcome of your appointment?
Would you be willing to provide video testimonial of your experience? We will send you an email link for you to complete from the comfort of your own home.
No
My experience
Every time I go the appointment is 15mins late - something that needs to be resolved: They are very casual about timeliness
— Anonymous
Verified review (2340665)
Review left 5 months ago
This review was collected via email feedback service.
Reply from Woodborough House Dental Practice
Thank you for bringing this to our attention. We completely understand how frustrating it can be when appointments start late, and agree that timeliness is important.
We do our very best to ensure that appointments start on time and apologise for the delay that you experienced.
How did you find the appointment booking process?
How did you find the helpfulness and friendliness of the reception team?
How long did you wait for your appointment?
15 minutes or more
How did you find the facilities, look and feel of the Practice?
How did you find the clinical care you received from your Dentist and Dental Nurse?
How clear were you on the next steps following your appointment?
How satisfied are you with the outcome of your appointment?
Would you be willing to provide video testimonial of your experience? We will send you an email link for you to complete from the comfort of your own home.
No
Review from Google
As a VERY nervous and phobic dental patient I was extremely reticent about starting an implant journey to replace 2 back molars.
From the outset I was reassured and felt in control of my experience. I opted for conscious sedation with an anesthetist for my initial surgery which included bone and sinus grafting. The procedure itself was straightforward but recovery was arduous- don’t underestimate the impact of sinus grafting- particularly if you are a person who is a bit of an exercise fanatic- realistically recovery took at least 6 weeks rather than the 2 weeks I had naively assumed. I could not eat properly or exercise in any meaningful way for at least 6 weeks which was hard.
For the rest of the journey I had conscious sedation with Nick which was administered intravenously - this made the procedures so much easier for both Nick and myself. Although not properly “asleep” I was unaware of what was going on in my mouth and recovery was straightforward. Eating and exercising was much easier after these procedures.
After 5 months of treatment I now have my 2 new teeth and am very pleased with the results.
Throughout the whole process Nick, Sofia, Amy and Ellie have been amazing- professional, kind and empathic towards my fears, answering all my questions and explaining things as we went along.
Laura has also been brilliant in organising all my appointments and calling me the next day to check I was ok after any procedure. All staff on reception were polite, friendly and welcoming.
Implant surgery is a long process and is not without discomfort and pain- or wasn’t for me- but the team and care were brilliant.
I did not think I would say this back in July after the initial surgery- but I would do it again! Although not any time soon.
Thank you to everyone involved in my care.
One of the biggest issues for me was feeling safe and in competent hands - if I was letting someone place metal posts into my jaw bone I wanted someone I trusted and who I knew to be a competent and “attention to detail”surgeon with a good team around them- which is certainly what I got at Woodborough House.
It might be more costly than other places but for me the price was worth the feelings of safety and competence.
— Rosie Waters
T353510
Review left 5 months ago
This review complies with Google's policies.
Reply from Woodborough House Dental Practice
Thank you Rosie.
It’s lovely to hear about your dental journey with us and that you felt so confident and well looked after.
Nick and his team are highly experienced and skilled and pride themselves in offering the very best to their patients.
Thank you for choosing Woodborough House and we look forward to seeing you soon. 😍
Superb care
Excellent dentist and superb care
— Nigel B
Verified review (2339864)
Review left 5 months ago
This review was collected via email feedback service.
How did you find the appointment booking process?
How did you find the helpfulness and friendliness of the reception team?
How long did you wait for your appointment?
0-5 minutes
How did you find the facilities, look and feel of the Practice?
How did you find the clinical care you received from your Dentist and Dental Nurse?
How clear were you on the next steps following your appointment?
How satisfied are you with the outcome of your appointment?
Would you be willing to provide video testimonial of your experience? We will send you an email link for you to complete from the comfort of your own home.
No
My experience
Thank you
— James G
Verified review (2339233)
Review left 5 months ago
This review was collected via email feedback service.
How did you find the appointment booking process?
How did you find the helpfulness and friendliness of the reception team?
How long did you wait for your appointment?
10-15 minutes
How did you find the facilities, look and feel of the Practice?
How did you find the clinical care you received from your Dentist and Dental Nurse?
How clear were you on the next steps following your appointment?
How satisfied are you with the outcome of your appointment?
Would you be willing to provide video testimonial of your experience? We will send you an email link for you to complete from the comfort of your own home.
No
The best hygienist experience
One of the best hygienist experiences. She took great care of me.
— Anonymous
Verified review (2338238)
Review left 5 months ago
This review was collected via email feedback service.
How did you find the appointment booking process?
How did you find the helpfulness and friendliness of the reception team?
How long did you wait for your appointment?
0-5 minutes
How did you find the facilities, look and feel of the Practice?
How did you find the clinical care you received from your Dentist and Dental Nurse?
How clear were you on the next steps following your appointment?
How satisfied are you with the outcome of your appointment?
Would you be willing to provide video testimonial of your experience? We will send you an email link for you to complete from the comfort of your own home.
No
Review from Google
The service is of very high quality. All the staff are helpful and efficient.
— Roger Fisken
T352112
Review left 5 months ago
This review complies with Google's policies.
Reply from Woodborough House Dental Practice
Thanks so much for choosing Woodborough House Roger
Very relaxing
A comfortable and warm waiting room with the option of good magazines to read and a coffee. Very relaxing.
— Anonymous
Verified review (2337838)
Review left 5 months ago
This review was collected via email feedback service.
How did you find the appointment booking process?
How did you find the helpfulness and friendliness of the reception team?
How long did you wait for your appointment?
0-5 minutes
How did you find the facilities, look and feel of the Practice?
How did you find the clinical care you received from your Dentist and Dental Nurse?
How clear were you on the next steps following your appointment?
How satisfied are you with the outcome of your appointment?
Would you be willing to provide video testimonial of your experience? We will send you an email link for you to complete from the comfort of your own home.
No
Review from Google
Very thorough in every way all staff were excellent all through the whole procedure even when I picked up infections would highly recommend
— David Goss
T351651
Review left 5 months ago
This review complies with Google's policies.
Reply from Woodborough House Dental Practice
Thanks so much David
We are always striving to deliver the very best we can for out patients ❤️
First class
A first class experience- thank you.
— Anonymous
Verified review (2334286)
Review left 6 months ago
This review was collected via email feedback service.
How did you find the appointment booking process?
How did you find the helpfulness and friendliness of the reception team?
How long did you wait for your appointment?
0-5 minutes
How did you find the facilities, look and feel of the Practice?
How did you find the clinical care you received from your Dentist and Dental Nurse?
How clear were you on the next steps following your appointment?
How satisfied are you with the outcome of your appointment?
Would you be willing to provide video testimonial of your experience? We will send you an email link for you to complete from the comfort of your own home.
No
Review from Google
Had my hygienist appointment today with Sophia very Thorough clean she was very patient With me and answered all the questions I had. I would highly recommend Woodborough House Dental
— Neil Robinson
T349266
Review left 6 months ago
This review complies with Google's policies.
Reply from Woodborough House Dental Practice
Thanks Neil
That’s so great to hear
We really appreciate you taking the time to let us know 🙏
My experience
From the friendly and professional greeting in Reception by Mandy to the professionalism of the Hygienists and Nav, everything 100%
— Michael M
Verified review (2332439)
Review left 6 months ago
This review was collected via email feedback service.
How did you find the appointment booking process?
How did you find the helpfulness and friendliness of the reception team?
How long did you wait for your appointment?
0-5 minutes
How did you find the facilities, look and feel of the Practice?
How did you find the clinical care you received from your Dentist and Dental Nurse?
How clear were you on the next steps following your appointment?
How satisfied are you with the outcome of your appointment?
Would you be willing to provide video testimonial of your experience? We will send you an email link for you to complete from the comfort of your own home.
No