Verified review (2383605)
Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
NHS
Review from Google
Receptionsonists were very friendly and efficient. My Dentist Elliot was just great. Exolained everything, made me feel at ease and I am looking forward to going back.
— Mike Irvine
T382116
Review left 2 months ago
This review complies with Google's policies.
Review from Google
Was sent here rather than my regular dentist for an emergency appointment. The ladies on reception were helpful and polite. The dentist I saw was thorough and explained everything she was doing and didn't take long to find the problem.
A smooth appointment with treatment recommended and pain relief sorted for the meantime.
— Charlotte Groves
T382117
Review left 2 months ago
This review complies with Google's policies.
Very obliging
I found the dental practice very obliging
— Christine H
Verified review (2383556)
Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
Private
Appointment
When I called for an emergency appointment due to a tooth cracking, I said it needs to be removed so I need a longer than normal appointment. Unfortunately I was not listened to and was only given a check up time slot. Now I have to have more time off work so the tooth can be removed.
— Anonymous
Verified review (2383462)
Review left 2 months ago
This review was collected via SMS feedback service.
Reply from Yeovil Dental Practice
Thank you for your feedback. The dentist needs to make an assessment and/or take an xray before it can be determined if the tooth needs to come out. Sometimes we are not able to take the tooth out in practice and it needs an onward referral. Emergency appointments are for assessment and diagnosis. If they are able to do treatment in that appointment, they will, however it is not always possible. Treatment must be determined by the dentist and in conversation with the patient.
Overall, how was your experience of our service?
Neither good nor poor
Was this service paid for privately, or on the NHS?
NHS
I was seen promptly
Given the ongoing work that’s happening at the practice, I was seen promptly and efficiently.
— Neil W
Verified review (2383457)
Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
NHS
Great
Great service
— Anonymous
Verified review (2383454)
Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
NHS
Friendly and helpful
I had a new dentist today and she was very friendly and helpful
— Tracey F
Verified review (2383422)
Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Was this service paid for privately, or on the NHS?
N/A
Friendly
Friendly and helpful
— Elizabeth T
Verified review (2383363)
Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
NHS
Review from Google
Although mainly my experience is positive when visiting this dentist or hygienist, I felt slightly put out whilst in reception, just as I made my next appointment with the nice lady on reception. Her colleague (in a rather accusatory manner) spoke to me about how my car was parked in the tight little car park they have use of. She said that I had not parked in a marked bay (she was correct) and proceeded to say that I could have parked in a bay correctly and that I then would not have blocked a couple of vehicles which I had with where I parked. What she failed to realise or understand is that the position I was able to park in was denoted by 2 other vehicles, both not parked in bays! Their parking set a precedent for me parking where I did, as it was all I could do. The one marked bay that was available on the right as I arrived could only be accessed from above, if for example, it was lowered in by crane! I bit my tongue as best I could, but I did mention to the young receptionist that when I arrived it was not possible to access the marked bay.
As feedback, it might have been a better experience had she approached by asking if I’d managed to park ok? Then I would have explained that I did park ok, but not in a marked bay, as the one available was inaccessible when I arrived. Small details make a difference.
— Paulo Onechop
T381897
Review left 2 months ago
This review complies with Google's policies.
Review from Google
A great service staff very pleasant and no waiting
— Alan Collier
T381719
Review left 2 months ago
This review complies with Google's policies.
Review from Google
Excellent
— derek bowden
T381351
Review left 3 months ago
This review complies with Google's policies.
My recent emergency appointment
I went in for an emergency appointment and they were very helpful - would definitely use again.
— Anonymous
Verified review (2381537)
Review left 3 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
NHS
My recent appointment
Staff coping extremely well under difficult circumstances due to renovation work on going to the building.Thank you all.
— Anonymous
Verified review (2381373)
Review left 3 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Did your dentist talk to you about membership plan options and give you a card with plan details on?
No
If you answered Yes, please could you provide some more information?
x
Was this treatment paid for privately, or on the NHS?
NHS
Caring staff
Prompt appointment, caring staff, experienced dentist, explained what he was doing.
— Anonymous
Verified review (2381106)
Review left 3 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
NHS
Very well cared for.
As always felt safe and very well cared for.
— Anonymous
Verified review (2381046)
Review left 3 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
NHS
A satisfied customer
Today I found my visit to the Practice was extremely well organised considering the major disruption having to be contended with during the refurbishment of the building. Health and safety was well observed.
I was called for my appointment well on time.
A satisfied customer.
— Frederick D
Verified review (2380694)
Review left 3 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Did your dentist talk to you about membership plan options and give you a card with plan details on?
No
If you answered Yes, please could you provide some more information?
N/A
Was this treatment paid for privately, or on the NHS?
NHS
Review from Google
Wonderful visit always so helpful thank u
— Vanessa
T380389
Review left 3 months ago
This review complies with Google's policies.
Reply from Yeovil Dental Practice
Thank you so much for your kind words! We're thrilled to hear you had a great experience at Yeovil Dental Practice. Your support means the world to us!
Explained everything clearly
Explained everything clearly and understandably
— Anne L
Verified review (2379640)
Review left 3 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
NHS
Gentle and very professional
Friendly from when I walked in to when I left. My dentist was super gentle and very professional.
— Colleen C
Verified review (2379571)
Review left 3 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Was this service paid for privately, or on the NHS?
Private