Verified review (1709188)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Would highly recommend
Friendly reception staff and very efficient. Very happy with my dentist here, makes me feel very much at ease (I’m a nervous patient). Would highly recommend!
— Mark R
Verified review (1708932)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Explained everything well
The dentist explained everything well and was very polite.
— Sarah T
Verified review (1708678)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Yeovil Dental Practice
Our dentist explained exactly the procedure that I'm going to have, even showing me pictures of what my crown will look like.
— Carol T
Verified review (1708374)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Yeovil Dental Practice
I visited the dentist today, and the service I received from my dentist (Dr Avinash) was superb as ever. The reception team are also highly professional. However, on trying to book my next appointment I was told that the practice of my dentist was now 100% private, and as such I would need to sign up for some sort of monthly subscription. To put some context to this, about a year or 18 months ago, we were told that the dentist would be going partially private, so our check-ups would be a little more expensive, however additional NHS treatment would still be available if needed. We were offered the opportunity to stay 100% NHS, however, because of the service we have previously received from Avinash, we elected to stay with him. Now there is no option to revert to the NHS, as the waiting list is 2000 strong. Lesson learned in life, if you have the option to stay 100% NHS, do so, or you will be left bitterly disappointed and feeling almost misled about the whole situation.
— Simon L
Verified review (1707961)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
The dentist was very gentle
The dentist was very gentle while checking my teeth.
— Anonymous
Verified review (1707931)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Polite and friendly
Polite and friendly dentist, ran to correct time.
— Anonymous
Verified review (1707929)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Polite staff
Polite staff!
— Anonymous
Verified review (1707534)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
My experience
I went in for a hygienist appointment just a clean. The dentist said it was much better. Sat in the chair at 11.06 out of the chair by 11.12. Charged Band 2 £70.70 no polish and the receptionist wanted to charge me for a filling as well despite having the paperwork in front of her !
— Therese G
Verified review (1707517)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Poor
Always friendly and polite
Avinash was on time with my appointment. Always friendly and polite. He gave me 3 options with my treatment and explained them fully with the price for each.
— Valerie P
Verified review (1707250)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Friendly and helpful
Everyone was friendly and helpful.
— Anonymous
Verified review (1707199)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
My experience
Had an appointment which charged 47 pounds in advance and when leaving asked me to do a deposit payment for the next slot of 100 pounds and the next day when I asked to see as have pain due to the filling done commented fully booked.
And the advance paid for the future appointment when I asked to return they said there is extra charges which never told me that day, cannot trust at all for the service or the cash. Dont pay advance sill charge unexpected.
— Bindo N
Verified review (1707165)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very poor
Brilliant service
Brilliant service, dentist explained everything and gave me all the options and prices so I could choose, receptionist was lovely.
— Anonymous
Verified review (1707150)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Yeovil Dental Practice
Friendly professional staff.
— Suzanne P
Verified review (1707084)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Prompt appointment
Very friendly staff. Prompt appointment. Very clearly spoken and explained procedure to me.
— Anonymous
Verified review (1707036)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Polite, friendly
Polite, friendly and hardly any waiting time.
— Anonymous
Verified review (1706963)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
My experience
I am always rushed out and the work is not explained. I feel like an inconvenience and it’s worrying to put my care in the hands of people who do that. I was very disappointed again today.
— Anonymous
Verified review (1706852)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Yeovil Dental Practice
I am sorry to hear that you are not completely happy with our service. Your most recent appointment was booked as an urgent appointment; these are only 15 minutes long to assess the cause of the problem and, where necessary/possible, get a patient out of pain. As such, we are restricted to what we can do in that time. I can see you have further appointments to address the problem in more depth. These appointments are the appropriate length to do the necessary treatment. If you would like to discuss the treatment plan in more depth before going ahead, please contact the practice and we can arrange this.
I will, of course pass on your concerns to the clinician. I know they would be disappointed to hear you felt rushed. We use feedback such as this in our practice meetings so that we can improve our service.
Regards,
Ms Alex Catton
Practice Manager
Overall, how was your experience of Yeovil Dental Practice? (tap on a rating)
Yeovil Dental Practice
Thank you.
— Ivan G
Verified review (1706819)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Very Good
Having been attending the practice for many years now I have no complaints. It is good to have a regular dentist. The staff are efficient and helpful.
— Timothy C
Verified review (1706774)
Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you with the appointment waiting time?
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the dental surgery involves you in decisions about your treatment?
How satisfied are you with the information from the surgery on the cost of your treatment?
How satisfied are you with the outcome of your treatment?
Yeovil Dental Practice
Very kind.
— Anonymous
Verified review (1706761)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
