Equilibrium Financial Planning LLP

Thank you for taking the time to share your feedback, it is appreciated.

Our fund manager, Mike Deverell has reviewed your feedback and made the following observations:

“With regard to our conservative approach, in the core funds (Cautious, Balanced, Adventurous) our remit is to try and achieve the target returns in as steady a fashion as possible.

“We don’t feel we are being particularly cautious, however there are certain classes of fixed interest (bonds) which we think can produce returns of similar magnitude to equities but with less volatility. As a result, we have increased exposure to these and slightly reduced equity exposure. However, this is marginal and we still retain a decent amount in equities. Therefore, should markets continue to rise the portfolios would benefit.”

Returns wise, 2024 has been a positive period so far and we are gradually recovering the losses that have been experienced. Of course, if you still feel that your portfolio is too conservative when compared with your risk tolerance, then please do speak to your adviser at the earliest opportunity.

I am delighted to be able to confirm that we are indeed holding a Market Update event in London on 14th November 2024 for our clients who are based in and around the London area. Invitations will be issued shortly, however in the meanwhile please do let your adviser know that you wish to attend and we will allocate a place for you. - Sarah Hammond, Head of Best Practice.

Thank you for taking the time to provide us with feedback, as we are always looking for ways in which we can improve our service and support for our clients.
I am sorry to hear that the change of personnel was not well handled and that this has impacted the quality of your experience with us.
We will take this on board and work harder to ensure handovers are more seamless in future. I trust that things are settled now, as you have decided to invest further funds with Equilibrium, however if you do have any remaining concerns please do raise this with your adviser.-Sarah Hammond, Head of Best Practice.

Thank you for taking the time to reach out and provide your feedback. Firstly, we appreciate the positive comments you make about the team; and will share these internally. In terms of performance, markets have been unpredictable and volatile over the short term, however we have seen some stability return over recent months. The investment team remain positive about the longer-term returns of the portfolios; leading to improved performance.
- Sarah Hammond, Head of Best Practice.

Thank you for taking the time to provide your feedback. I am sorry to hear that we seem to have fallen short of our usual standards of service on this occasion. I would reassure you that this request is not “too hard”, and in fact our portfolio returns table provides performance information based on contributions and withdrawals over a set period. If your query remains unresolved at the time of writing, please reach out directly to your adviser so that this can be addressed. - Sarah Hammond, Head of Best Practice.

Thank you for taking the time to respond to our questionnaire. I am sorry that you felt we had delivered poor results; however, I understand that your adviser has subsequently been in touch to discuss returns and, whilst recent years have proved challenging, you are happy with the longer term relative performance and reassured with the strategy going forwards.-Debbie Jukes, Head of Client Care.