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Equilibrium Financial Planning LLP

Ascot House, Epsom Avenue, Handforth, Wilmslow, Cheshire, SK9 3DF

Excellent rating from 1779 reviews

5 out of 5 stars

1829 total reviews

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Latest Reviews by Working Feedback

Honest and Personal Service

5 out of 5 stars
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Although our advisor has been changed, the consistent highly personalised and clear advice has been maintained. We have particularly valued the online seminars and presentations since we continue to be cautious about attending large gatherings of people due to the continued high infection level of Covid.
We have always been able to make contact and receive answers through the Equilibrium Client Portal messaging service.

— Brian B

Verified review (1613300) Review left 4 years ago
This review was collected via email feedback service.
Who was your adviser? Andy Baker
Would you recommend Equilibrium and/or their seminars to others? Yes
I feel that they are easy to deal with 5 out of 5 stars
Equilibrium does what they say they are going to do 5 out of 5 stars
Equilibrium communicate in a language I understand 5 out of 5 stars
Equilibrium always fix it, if they make a mistake 5 out of 5 stars
Equilibrium has treated me fairly 5 out of 5 stars
What have you done differently as a result of working with Equilibrium this year? Following detailed discussions and review early last year we followed through with an equity release on our property to limit inheritance tax and to distribute the proceeds to family members.
When does your feedback relate to? 2021/22

6 month review

5 out of 5 stars
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Our affairs are well structured following previous advice and I was not expecting anything new. However Andrew produced a clever idea to sell off my VCT holdings and reinvest a new VCTs to gain a new 30% income tax deduction. I had not known that EIM had a VCT advice team and will look at this idea.

— Anthony W

Verified review (1612940) Review left 4 years ago
This review was collected via email feedback service.
Who was your adviser? Andrew Hirst
Would you recommend Equilibrium and/or their seminars to others? Yes
I feel that they are easy to deal with 5 out of 5 stars
Equilibrium does what they say they are going to do 5 out of 5 stars
Equilibrium communicate in a language I understand 5 out of 5 stars
Equilibrium always fix it, if they make a mistake 5 out of 5 stars
Equilibrium has treated me fairly 5 out of 5 stars
What have you done differently as a result of working with Equilibrium this year? Not much this year as cll planned previously.
When does your feedback relate to? MId 2002

Splendid company

5 out of 5 stars
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Excellent service and most important quality and difference from typical IFA is the financial planning aspect.

— Anthony W

Verified review (1612204) Review left 4 years ago
This review was collected via email feedback service.
Who was your adviser? Andrew Hirst
Would you recommend Equilibrium and/or their seminars to others? Yes
I feel that they are easy to deal with 5 out of 5 stars
Equilibrium does what they say they are going to do 5 out of 5 stars
Equilibrium communicate in a language I understand 5 out of 5 stars
Equilibrium always fix it, if they make a mistake 5 out of 5 stars
Equilibrium has treated me fairly 5 out of 5 stars
What have you done differently as a result of working with Equilibrium this year? Been unconcerned about my investments. Any changes needed are no longer my problem.
When does your feedback relate to? Recent years

More reassurance needed in bad times.

4 out of 5 stars
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Had very little direct contact with Equilibrium. An exchange of emails concerning a suggestion to realign the portfolio by moving a portion into Adventurous and an identical portion into Cautious. I could not see the point of this, and declined. Although I expected some dialogue to follow, there was no further discussion

— Anonymous

Verified review (1611875) Review left 4 years ago
This review was collected via email feedback service.

Reply from Equilibrium Financial Planning LLP

Thank you for taking the time to comment. We produce a variety of content including videos, articles and other publications to keep our clients up to date and also to provide reassurance. From an investment perspective, these include titles such as our ‘Little Black Book’, Under the Bonnet’ and ‘The Pulse’ communications. Some of these can be found on our website, and there is also client-only content that we communicate via email on a weekly basis to address specific issues or market events. Please get in touch if you would like to subscribe. You are, of course, also welcome to contact your financial planner at any time to discuss your queries.

I’m sorry that we did not expand on our recommendations to update your investment strategy. Without knowing the specific circumstances, it is hard to address fully; however, one of our approaches is to segment portfolios depending upon the timeframe in which money will be needed and invest accordingly i.e., less volatile funds for short term pots, and a more adventurous approach for longer term requirements.

Nucleus is one of the platforms we use to administer client portfolios and manage their investments. As such, they are obliged to confirm when individual transactions have been carried out, but they are not privy to a client’s overall strategy or how each transaction fits within that. Our recommendations are confirmed to clients in a suitability report which explains this level of detail; however, your feedback has been noted and we will review how we report on how each switch has affected portfolios.
Who was your adviser? David McKendrick
Would you recommend Equilibrium and/or their seminars to others? Yes
I feel that they are easy to deal with 4 out of 5 stars
Equilibrium does what they say they are going to do 4 out of 5 stars
Equilibrium communicate in a language I understand 3 out of 5 stars
Equilibrium always fix it, if they make a mistake 4 out of 5 stars
Equilibrium has treated me fairly 4 out of 5 stars
What have you done differently as a result of working with Equilibrium this year? From the most recent issue of Equinox, I have been thinking more about the meaning behind our money. Many of these articles are very thought provoking and balanced
When does your feedback relate to? June 2022

Reassurance that everything was in control - as much as possible!

5 out of 5 stars
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I have been going through a very difficult time due to bereavement. It has therefore been extra important to know that my investments were being carefully managed. My adviser has been very supportive.

— Joan R

Verified review (1611775) Review left 4 years ago
This review was collected via email feedback service.
Who was your adviser? Jason Lowe
Would you recommend Equilibrium and/or their seminars to others? Yes
I feel that they are easy to deal with 5 out of 5 stars
Equilibrium does what they say they are going to do 5 out of 5 stars
Equilibrium communicate in a language I understand 4 out of 5 stars
Equilibrium always fix it, if they make a mistake 5 out of 5 stars
Equilibrium has treated me fairly 5 out of 5 stars
What have you done differently as a result of working with Equilibrium this year? Booked lots of holidays
When does your feedback relate to? 2021/2022

Directed me to spend more on myself

5 out of 5 stars
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Keeping me informed and always available to contact and discuss situations patiently.

— Anonymous

Verified review (1611761) Review left 4 years ago
This review was collected via email feedback service.
Who was your adviser? Tim Latham
Would you recommend Equilibrium and/or their seminars to others? Yes
I feel that they are easy to deal with 5 out of 5 stars
Equilibrium does what they say they are going to do 5 out of 5 stars
Equilibrium communicate in a language I understand 5 out of 5 stars
Equilibrium always fix it, if they make a mistake 5 out of 5 stars
Equilibrium has treated me fairly 5 out of 5 stars
What have you done differently as a result of working with Equilibrium this year? Spend more on myself
When does your feedback relate to? 2024

Recent service

4 out of 5 stars
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Updates and communication.

— Jill W

Verified review (1611755) Review left 4 years ago
This review was collected via email feedback service.
Who was your adviser? Ben Rogers
Would you recommend Equilibrium and/or their seminars to others? Yes
I feel that they are easy to deal with 4 out of 5 stars
Equilibrium does what they say they are going to do 3 out of 5 stars
Equilibrium communicate in a language I understand 5 out of 5 stars
Equilibrium always fix it, if they make a mistake 3 out of 5 stars
Equilibrium has treated me fairly 4 out of 5 stars
What have you done differently as a result of working with Equilibrium this year? 0
When does your feedback relate to? Jan 2022

6 month review

5 out of 5 stars
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Quick and accurate responses.

— Andrea K

Verified review (1611748) Review left 4 years ago
This review was collected via email feedback service.
Who was your adviser? Andy Baker
Would you recommend Equilibrium and/or their seminars to others? Yes
I feel that they are easy to deal with 5 out of 5 stars
Equilibrium does what they say they are going to do 5 out of 5 stars
Equilibrium communicate in a language I understand 5 out of 5 stars
Equilibrium always fix it, if they make a mistake 5 out of 5 stars
Equilibrium has treated me fairly 5 out of 5 stars
What have you done differently as a result of working with Equilibrium this year? Supported charities
When does your feedback relate to? June 2022

Assessment of Equilibrium Activity

5 out of 5 stars
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I have always been happy with the ease of contact available and the help and advice about using the web site. I appreciate the concern expressed about our financial well being and that my contacts are easy to talk to patient and understanding.

— Chris M

Verified review (1608266) Review left 4 years ago
This review was collected via email feedback service.
Who was your adviser? Paul Farrugia
Would you recommend Equilibrium and/or their seminars to others? Yes
I feel that they are easy to deal with 5 out of 5 stars
Equilibrium does what they say they are going to do 4 out of 5 stars
Equilibrium communicate in a language I understand 5 out of 5 stars
Equilibrium always fix it, if they make a mistake 4 out of 5 stars
Equilibrium has treated me fairly 5 out of 5 stars
What have you done differently as a result of working with Equilibrium this year? we are not very adventurous in general but we do have plans for house improvements regarding glazing and doors but this will likely be met m funds available outside of Equilibrium accounts
When does your feedback relate to? May 24 2022

Always available with sound advice

5 out of 5 stars
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Efficient and timely advice with clear explanation.

— Eric F

Verified review (1607801) Review left 4 years ago
This review was collected via email feedback service.
Who was your adviser? Andrew Hirst
Would you recommend Equilibrium and/or their seminars to others? Yes
I feel that they are easy to deal with 5 out of 5 stars
Equilibrium does what they say they are going to do 5 out of 5 stars
Equilibrium communicate in a language I understand 5 out of 5 stars
Equilibrium always fix it, if they make a mistake 5 out of 5 stars
Equilibrium has treated me fairly 5 out of 5 stars
What have you done differently as a result of working with Equilibrium this year? Taken a more relaxed view of my finances
When does your feedback relate to? Mar 22

I have always been impressed

5 out of 5 stars
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I have always been impressed with the service I have received from all the staff at Equilibrium. I have found Jason in particular to very down to earth, straight forward and trustworthy regarding his approach to me and the understanding of the investment I have made with equilibrium. Since my initial investment in 2013 I have had 3 account managers and they have all been efficient and effective in dealing with any of the day to day details of my investment. My current manager James Bancroft is excellent. I have not always been happy with the returns I have received from my investments with Equilibrium but there are a number of valid reasons why they have never really achieved the 5 year rolling goals set out at the start of the investment. The aftermath of the Financial banking crisis, Brexit, climate change, Covid and now Ukraine have all had a dramatic impact on the investment. But recovery has come after the downturns but clearly we are in another major loss period again. I look forward to a recovery but I suspect it will take some time before we see any signs of that.

— Les I

Verified review (1605196) Review left 4 years ago
This review was collected via email feedback service.
Who was your adviser? Jason Lowe
Would you recommend Equilibrium and/or their seminars to others? Yes
I feel that they are easy to deal with 5 out of 5 stars
Equilibrium does what they say they are going to do 4 out of 5 stars
Equilibrium communicate in a language I understand 5 out of 5 stars
Equilibrium always fix it, if they make a mistake 5 out of 5 stars
Equilibrium has treated me fairly 5 out of 5 stars
What have you done differently as a result of working with Equilibrium this year? For the first time since I started my investment I earned more in returns than I spent but this was mainly down to reduced spending due to covid. none the less it was a pleasant change that unfortunately has been wiped out by recent events. However I hope this will happen again at some point.
When does your feedback relate to? The last year April 2021 to April 2022

Excellent service

5 out of 5 stars
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Apart from being given plenty of notifications re monthly status and market conditions etc given by Mike Deverell and Colin Lawson I have only contacted Ben on one occasion for thoughts and strategy. Ben, as in the past, telephoned back almost immediately with a comprehensive reply. So no change there, excellent service.
So what stood out — Ben’s attention to detail, communication style with his clients, general personality and love of his job.

— John P

Verified review (1605083) Review left 4 years ago
This review was collected via email feedback service.
Who was your adviser? Ben Rogers
Would you recommend Equilibrium and/or their seminars to others? Yes
I feel that they are easy to deal with 5 out of 5 stars
Equilibrium does what they say they are going to do 4 out of 5 stars
Equilibrium communicate in a language I understand 4 out of 5 stars
Equilibrium always fix it, if they make a mistake 5 out of 5 stars
Equilibrium has treated me fairly 5 out of 5 stars
What have you done differently as a result of working with Equilibrium this year? We have helped our family in a more pragmatic way re IHT planning
When does your feedback relate to? Last 6 months back to 2021 annual review

What Equilibrium means for me

5 out of 5 stars
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As I am not terribly au fait with how to make the most of the money markets, I am very grateful to be able to leave my portfolio in the hands of Equilibrium, who so far have always kept me informed and hopefully are getting the best profits they can on my behalf.

— Jacky F

Verified review (1605060) Review left 4 years ago
This review was collected via email feedback service.
Who was your adviser? Mickey Armstrong
Would you recommend Equilibrium and/or their seminars to others? Yes
I feel that they are easy to deal with 5 out of 5 stars
Equilibrium does what they say they are going to do 5 out of 5 stars
Equilibrium communicate in a language I understand 4 out of 5 stars
Equilibrium always fix it, if they make a mistake 4 out of 5 stars
Equilibrium has treated me fairly 5 out of 5 stars
What have you done differently as a result of working with Equilibrium this year? I haven't been able to spend as much as I would have liked owing to the pandemic and Russian involvement in Ukraine not allowing much profit on my investments. Not the fault of Equilibrium, who I feel have done the best possible under the circumstances
When does your feedback relate to? May 2020 to May 2022

I have total confidence in my adviser.

5 out of 5 stars
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He is able to communicate in a financial language I can understand and if I require more clarification he can sort me out. He is flexible and if I want an arrangement that is pertinent to me for my reasons that he has explained might not be the most efficient allows me to choose.

— Jeff N

Verified review (1605185) Review left 4 years ago
This review was collected via email feedback service.
Who was your adviser? Andrew Hirst
Would you recommend Equilibrium and/or their seminars to others? Yes
I feel that they are easy to deal with 5 out of 5 stars
Equilibrium does what they say they are going to do 5 out of 5 stars
Equilibrium communicate in a language I understand 5 out of 5 stars
Equilibrium always fix it, if they make a mistake 5 out of 5 stars
Equilibrium has treated me fairly 5 out of 5 stars
What have you done differently as a result of working with Equilibrium this year? I have given more of assets to control because I trust them an know they can do a better job than I can.
When does your feedback relate to? January 2022

Helpful and courteous service

5 out of 5 stars
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I have only ever had professional, helpful and courteous service from Equilibrium with honest advice.

— Julie F

Verified review (1602361) Review left 4 years ago
This review was collected via email feedback service.
Who was your adviser? Mickey Armstrong
Would you recommend Equilibrium and/or their seminars to others? Yes
I feel that they are easy to deal with 5 out of 5 stars
Equilibrium does what they say they are going to do 5 out of 5 stars
Equilibrium communicate in a language I understand 5 out of 5 stars
Equilibrium always fix it, if they make a mistake 5 out of 5 stars
Equilibrium has treated me fairly 5 out of 5 stars
What have you done differently as a result of working with Equilibrium this year? Nothing yet, this is my "nest egg".
When does your feedback relate to? 0

Helpful meeting

5 out of 5 stars
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Very helpful meeting.

— Anonymous

Verified review (1601532) Review left 4 years ago
This review was collected via email feedback service.
Who was your adviser? Mickey Armstrong
Would you recommend Equilibrium and/or their seminars to others? Yes
I feel that they are easy to deal with 5 out of 5 stars
Equilibrium does what they say they are going to do 5 out of 5 stars
Equilibrium communicate in a language I understand 5 out of 5 stars
Equilibrium always fix it, if they make a mistake 5 out of 5 stars
Equilibrium has treated me fairly 5 out of 5 stars
What have you done differently as a result of working with Equilibrium this year? 0
When does your feedback relate to? October 2021

Equilibrium Financial Planning LLP

4 out of 5 stars
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Good, continued general advice at annual review. Nothing specific since - but have attended seminars.

— Peter C

Verified review (1600979) Review left 4 years ago
This review was collected via email feedback service.
Who was your adviser? Mickey Armstrong
Would you recommend Equilibrium and/or their seminars to others? Yes
I feel that they are easy to deal with 4 out of 5 stars
Equilibrium does what they say they are going to do 5 out of 5 stars
Equilibrium communicate in a language I understand 5 out of 5 stars
Equilibrium always fix it, if they make a mistake 4 out of 5 stars
Equilibrium has treated me fairly 4 out of 5 stars
What have you done differently as a result of working with Equilibrium this year? Nothing specific
When does your feedback relate to? April 2022

An absolute pleasure

5 out of 5 stars
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Paul understood my aims completely and answered all my questions knowledgeably and confidently.
He pitched his questions and answers perfectly for my level of knowledge and understanding.
As ever, Catherine has continued to be responsive, knowledgeable and an absolute pleasure to work with.

— Anne H

Verified review (1600734) Review left 4 years ago
This review was collected via email feedback service.
Who was your adviser? Paul Farrugia
Would you recommend Equilibrium and/or their seminars to others? Yes
I feel that they are easy to deal with 5 out of 5 stars
Equilibrium does what they say they are going to do 5 out of 5 stars
Equilibrium communicate in a language I understand 5 out of 5 stars
Equilibrium always fix it, if they make a mistake 5 out of 5 stars
Equilibrium has treated me fairly 5 out of 5 stars
What have you done differently as a result of working with Equilibrium this year? Nothing, because I have worked with Equilibrium for 13 years now and I have always had confidence in them
When does your feedback relate to? October 2021 onwards

Dealt with promptly and efficiently

5 out of 5 stars
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Zoom seminars.
Good working relationship with Paul and Laura.
All queries and actions were dealt with promptly and efficiently.

— Bill P

Verified review (1600659) Review left 4 years ago
This review was collected via email feedback service.
Who was your adviser? Paul Farrugia
Would you recommend Equilibrium and/or their seminars to others? Yes
I feel that they are easy to deal with 5 out of 5 stars
Equilibrium does what they say they are going to do 5 out of 5 stars
Equilibrium communicate in a language I understand 5 out of 5 stars
Equilibrium always fix it, if they make a mistake 5 out of 5 stars
Equilibrium has treated me fairly 5 out of 5 stars
What have you done differently as a result of working with Equilibrium this year? Set up a power of attorney and spent money on our house instead of moving to a smaller property.
When does your feedback relate to? November 2021 to April 2022

Equilibrium Financial Planning LLP

4 out of 5 stars
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Friendliness.

— Ben S

Verified review (1600522) Review left 4 years ago
This review was collected via email feedback service.
Who was your adviser? Jason Lowe
Would you recommend Equilibrium and/or their seminars to others? Yes
I feel that they are easy to deal with 4 out of 5 stars
Equilibrium does what they say they are going to do 3 out of 5 stars
Equilibrium communicate in a language I understand 4 out of 5 stars
Equilibrium always fix it, if they make a mistake 3 out of 5 stars
Equilibrium has treated me fairly 5 out of 5 stars
What have you done differently as a result of working with Equilibrium this year? Helped family
When does your feedback relate to? 0