Orchard House

Palliative care nurse

Very professional and informative meeting with the nurse who answered all our questions with clarity and professionalism.

— Anonymous

Verified review (2341560) Review left 6 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Long wait then cancelation

I waited a week for an appointment, which was then cancelled on the day, which was then postponed for 8 days

— Anonymous

Verified review (2326597) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Orchard House

We are very sorry that you felt you needed to stay anonymous as this does not allow us to help you. If you do have issues you wish to be resolved, please do not hesitate to email the practice inbox with the details and we will look into the issues for you.

Overall, how was your experience of our service? Very poor

Excellent

Went for B12. Like all staff there Tracey was excellent and friendly

— R C

Verified review (2326578) Review left 7 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Good service and very friendly

I found the whole process was well organised and the times of the appointments were arranged to suit my needs

— M C

Verified review (2326548) Review left 7 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Excellent as always

Caring staff who really listen

— S B

Verified review (2326407) Review left 7 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Excellent service

All my recent experiences with Orchard House surgery have been exponentially better than in previous years. I was seen in person by a doctor (this hadn’t happened since about 2019), scanned in the surgery, followed up and progressed to a specialist very quickly. Great improvement!

— Anonymous

Verified review (2326363) Review left 7 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Go beyond and above to help

This is far the best surgery I have ever been part of. The receptionists are amazing, empathetic and go beyond and above to help. Can always get an appointment and get the best help possible

— D C

Verified review (2326212) Review left 7 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Phone consultation

Phone call was on time stated and very informative

— Anonymous

Verified review (2325848) Review left 7 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Orchard House Staff

The personal touch with a greeting, how can we help.
All out help in a friendly, helpful manner, sorting out the best available time that suits you.

— J L

Verified review (2325760) Review left 7 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Ear infection

Got seen at the allocated time, easy booking in process

— W S

Verified review (2325751) Review left 7 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

I was very pleased with my visit to the surgery

Very good

— S H

Verified review (2325743) Review left 7 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Orchard House

The staff in Orchard House Surgery are polite and respectful and professional

— N T

Verified review (2325732) Review left 7 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Patient visit

Reception very helpful, friendly. Nurse Practitioner very professional, informative. Explained everything to me, very understanding. Informed me of response from hospital correspondence. Left practice feeling very relieved.

— D F

Verified review (2325731) Review left 7 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Always happy with the service

The service my whole family receives is always fantastic from the whole team

— S G

Verified review (2325728) Review left 7 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Call

Never got a call from doctor.

— S G

Verified review (2325726) Review left 7 months ago
This review was collected via SMS feedback service.

Reply from Orchard House

We are very sorry that you felt you needed to stay anonymous as this does not allow us to help you. If you do have issues you wish to be resolved, please do not hesitate to email the practice inbox with the details and we will look into the issues for you.

Overall, how was your experience of our service? Poor

Surgi med healthcare

Both ladies were really efficient and reassuring.
Many thanks for the help

— C M

Verified review (2325724) Review left 7 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Nurses are excellent

I attend regularly as a carer for my wife. Most of the time things are excellent, particularly with the nurses

— B A

Verified review (2325722) Review left 7 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Diabetes Review

Prompt and efficient

— C C

Verified review (2325720) Review left 7 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Consult with doctor re: Driving license

I was very apprehensive in seeing the doctor, not seen a GP for many years. I can contact the hospital if need be. Very pleased with the doctor.

— J A

Verified review (2312884) Review left 8 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Visiting the surgery

When I ring or go in to the surgery staff and Dr are always friendly and nice. Also helpful

— R H

Verified review (2310457) Review left 8 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good