I initially had a phone consult with a locum, about oedema in one of my feet. He decided, without having seen me to take me off my BP meds. Consequently my blood pressure rose. I decided not to carry on with his advice and returned to my meds.
I then saw a doctor, who referred me for a Doppler scan of my ankles and feet, and agreed that I should carry on with my meds.
I had the scan with the nurse and all is well.
The doctor and nurse were both extremely good and put me at my ease.
— S M
Verified review (2260373)
Review left 11 months ago
This review was collected via SMS feedback service.
Reply from Orchard House
We are very sorry to hear your views. If you would like to contact the practice with your details and issues that you faced, we would be very happy to look into the matters that have caused you upset.
Overall, how was your experience of our service?
Neither good nor poor
Helpful doctor
Sent me straight to the hospital, was very concerned
— R B
Verified review (2260361)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Excellent
Orchard House has always been excellent with looking after all of us. They are non judgemental, helpful and understanding of all our health issues, no matter what. The staff and doctors have excellent manners and do their best to support us.
— E H
Verified review (2260343)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Orchard House
Answered phone reasonably quickly and answered my question upon my call
— Anonymous
Verified review (2260336)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Left feeling confident.
Dr was very thorough, left with a plan and felt confident in the Dr.
— H E
Verified review (2260322)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Orchard House
Have been diagnosed with lymphoedema. Doppler today to check flow.
— Anonymous
Verified review (2260318)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Asthma Review
It was a good doctor appointment. I'm glad that the doctors surgery is follow-up after my recent stay at the hospital for my asthma attack.
— T F
Verified review (2260317)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Misinformed
Do not like reception to assume they know my illness. Wrong information given out leading to worse condition.
— Anonymous
Verified review (2260285)
Review left 11 months ago
This review was collected via SMS feedback service.
Reply from Orchard House
We are very sorry that you felt you needed to stay anonymous as this does not allow us to help you. If you do have issues you wish to be resolved, please do not hesitate to email the practice inbox with the details and we will look into the issues for you.
Overall, how was your experience of our service?
Poor
Always have time to listen and help
Always have a very good service,
Spoke to Holly today and I must say every time I have a conversation with her she always takes time and is very patient and thorough. Thank you to all at the surgery
— S G
Verified review (2260271)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Good, sound advice
I recently had a face to face appointment with my GP, Dr. Bhatia. She took time to listen to my health concerns and worked with me in identifying possible solutions. She was calm, informative and spoke plainly. I found it easy to form a rapport with her, something which is very important to me as she is now my GP. I have been following her advice and started to make headway in my personal health. Her patient approach is outstanding and definitely worked in motivating me to take control of my health. I hope she remains with the practice. She’s a great asset to the practice.
— W S
Verified review (2260263)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
No communication and no contact
I put in a repeat prescription request and rang a week later to be told that it hadn’t been approved. I then had to wait a further week for someone to phone me. Absolutely terrible service.
— R C
Verified review (2260261)
Review left 11 months ago
This review was collected via SMS feedback service.
Reply from Orchard House
We are very sorry to hear your views. If you would like to contact the practice with your details and issues that you faced, we would be very happy to look into the matters that have caused you upset.
Overall, how was your experience of our service?
Very poor
Seeing my GP
Very nice visit. Super informed and competent, listened to me and explained everything clearly
— M C
Verified review (2260258)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
They were very helpful and explained everything
Everything was very professional and helpful
— S B
Verified review (2235928)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Bookings often forgotten.
I had blood tests carried out and was asked to make an appointment with a clinical pharmacist. I duly did this but the phone call never came and I have no idea what my results were. Poor quality of care.
— S M
Verified review (2235341)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from Orchard House
We are very sorry to hear your views. If you would like to contact the practice with your details and issues that you faced, we would be very happy to look into the matters that have caused you upset.
Overall, how was your experience of our service?
Neither good nor poor
Phone
Good and quick answering the phone, service is good
— J C
Verified review (2235034)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
24 hr blood pressure test and Blood Sample
2 visits were first class. Both Debbie and Tracy are extremely pleasant and very professional. BP results uploaded to apps that day and Blood sample reviewed and uploaded the next. Excellent service.
— J K
Verified review (2234820)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Blood test
Phoned up for a blood test and got one the next day. Only on the phone for four minutes.
— Anonymous
Verified review (2234770)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Situation not resolved
I’m still waiting for a referral to be completed 4/5 weeks later.
Pushed from pillar to post.
— Anonymous
Verified review (2234644)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from Orchard House
We are very sorry that you felt you needed to stay anonymous as this does not allow us to help you. If you do have issues you wish to be resolved, please do not hesitate to email the practice inbox with the details and we will look into the issues for you.
Overall, how was your experience of our service?
Poor
Medication Review
Just a standard medication review!!
— C C
Verified review (2234556)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Calling next patient
The new system is good but I think when next patient is called it ought to be loud voice calling, if you don't keep looking at the screen you miss your name. 2 people while I was waiting didn't see their name on the screen, so a loud voice please.
— J H
Verified review (2234508)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from Orchard House
Thank you for your feedback, and bringing this to our attention we will adjust the volume on the television, we hope that this will improve the situtation.
Overall, how was your experience of our service?
Very good
