Orchard House

My experience

Helpful and efficient.

— E W

Verified review (2399738) Review left 3 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

All Good

All good - no problems and I was seen on time for a blood test.

— Anonymous

Verified review (2399731) Review left 3 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Shingles vaccine injection

Having been invited to book a shingles vaccine with a nurse, it was only a two week wait for the first of two vaccines, second one will be in six months' time .

— Anonymous

Verified review (2399632) Review left 3 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Blood test

Arrived early, seen early. Treated well and blood taken

— Anonymous

Verified review (2399578) Review left 3 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

No one contacted me back!

I didn’t get a call when I had a message saying they’d ring

— R V

Verified review (2396655) Review left 3 months ago
This review was collected via SMS feedback service.

Reply from Orchard House

We are sorry to hear this. Please contact the surgery, with your name and details, and we can look into this further

Overall, how was your experience of our service? Poor

COPD review at Church Lane Clinic

COPD review, the nurse i saw was absolutely lovely, friendly, informative

— S W

Verified review (2395645) Review left 3 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Review

On time and good advice.

— I L

Verified review (2395627) Review left 3 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Good

Long term chronic pain and mental health issues

The surgery at Lydd managed to see me at very short notice and without an appointment. They treated me with respect and they listened to me and came up with a plan that I could understand and agree with. Thank you.

— W E

Verified review (2395603) Review left 3 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Interaction

Excellent experience

— R C

Verified review (2395280) Review left 3 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Nurse appointment

On time and jab efficiently given

— Anonymous

Verified review (2395255) Review left 3 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Still waiting

Still waiting for a phone call back after last week’s conversation with a doctor. Have tried calling the surgery, which I’m still on hold after 13 minutes as number one in the queue

— C M

Verified review (2395227) Review left 3 months ago
This review was collected via SMS feedback service.

Reply from Orchard House

Sorry to hear about your recent experience. We do have the call back option, which keeps your place in the queue without having to hold on the call. If you would like us to look into this further, please contact the surgery and provide us with your name and details.

Overall, how was your experience of our service? Neither good nor poor

Blood tests and results

From booking my appointment to receiving my blood test results I am fully happy and satisfied with my experience and would like to thank everyone at Orchard House surgery for their professional service

— L S

Verified review (2395185) Review left 3 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

My jab

Had an appointment for midday and was called in 10 mins before my slot, no waiting, and my treatment was explained very clearly, very good

— D D

Verified review (2395183) Review left 3 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Diabetic review

Went to find out if diabetes had got worse, no bloods taken as it was within 3 months, no weight taken or blood pressure

— Anonymous

Verified review (2395171) Review left 3 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very poor

Medication

I sent in a request for my medication as I needed more

— G R

Verified review (2395170) Review left 3 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

So emphatic

Holly was so emphatic and took time for me to tell her all that was wrong

— S A

Verified review (2395169) Review left 3 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Blood Test and Telephone for the results

They were nice, kind and helpful

— Anonymous

Verified review (2394907) Review left 3 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Good

Ecg check

The nurse made me feel very comfortable

— Anonymous

Verified review (2393477) Review left 3 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Needed prescription

Needed painkillers.

— Anonymous

Verified review (2391183) Review left 3 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Post cardiac

All good - face to face with doctor then follow up with referral to Benenden via health secretary - couldn’t fault the experience.

— A S

Verified review (2391144) Review left 3 months ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good