Great service from the surgery with a quick response and good communication.
— J R
Verified review (2373076)
Review left 4 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Doctors sugery
More private with the doctors meetings
— J K
Verified review (2373037)
Review left 4 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Good experience
Rang for my daughter at 10:07 and had an appt by 10:50 same day. Doctor Gaston was very thorough and good with my 2 year old.
— N U
Verified review (2373034)
Review left 4 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Appointment
Excellent service
— Anonymous
Verified review (2373022)
Review left 4 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Dr Gaston appointment
Dr Gaston is always very thorough and pleasant to deal with.
Receptionists are very helpful.
— J M
Verified review (2370478)
Review left 5 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Very pleased.
Very pleased - I was seen by a practitioner and felt listened to and that action will be taken to address concerns.
— Anonymous
Verified review (2368005)
Review left 5 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Diabetic appointment
Laura was gr8.
— V M
Verified review (2367739)
Review left 5 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Review for Orchard House
Not good really
The other time, they had no more appointments. I had to ring 111.
Had to go to Folkestone, the doctor was really nice and good.
She could see I had had a lot of water infection. So on the letter she did put on the letter I saying they should investigate why I’m getting so many water infections. I’m just getting over another water infection, hopefully.
The doctor gave us a letter so we could give it straight to our doctor. We have not heard anything or heard any results.
My husband thinks results or letters go to your head office first and then are passed on to our doctor, which may take over a week or so to get to our doctor.
The receptionist and our doctor are very nice. Miss how it used to be. Get on the phone and got an appointment to see your doctor.
— Anonymous
Verified review (2367701)
Review left 5 months ago
This review was collected via SMS feedback service.
Reply from Orchard House
We are very sorry that you felt you needed to stay anonymous as this does not allow us to help you. If you do have issues you wish to be resolved, please do not hesitate to email the practice inbox with the details and we will look into the issues for you.
Overall, how was your experience of our service?
Neither good nor poor
Booking a appointment with doctor
Professional & friendly staff
— G H
Verified review (2367484)
Review left 5 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Quick and effective solution to my problem
I found the doctor to be very helpful, and am extremely happy with the service I received.
— Anonymous
Verified review (2367296)
Review left 5 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Very pleased, thank you
A great service, very kind and caring people as always!
— M H
Verified review (2367294)
Review left 5 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Charlotte answered my question
Just popped in to ask a question, Charlotte found info for me, very well done.
— R I
Verified review (2367219)
Review left 5 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Asthma review
The Dr was very kind and didn't only help me with my Asthma she helped with some other issues was very nice and didn't hurry me out made time for me. Thank you
— V T
Verified review (2367165)
Review left 5 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Blood test
Blood test was quick and well done. Confused as wanted BP done at the same time ( as usual and asked for at time of booking) only to find no machine available. Will not use the one in reception.
— J B
Verified review (2367058)
Review left 5 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Reduced waiting time
Fewer people in waiting room made my visit less stressful. Shorter waiting time. Excellent interpersonal skills and understanding from Dr Bharti as always. Thank you.
— R C
Verified review (2365112)
Review left 5 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Missed Appointment
I was scheduled for a phone call to do my Asthma Review, the time was booked as 11:40 on the NHS app, however on the day the phone call came in almost 40 minutes later. Unfortunately I could not take the call as I had specifically arranged my break to have this call at the arranged time, and it did not happen.
— Anonymous
Verified review (2363730)
Review left 5 months ago
This review was collected via SMS feedback service.
Reply from Orchard House
We are very sorry that you felt you needed to stay anonymous as this does not allow us to help you. If you do have issues you wish to be resolved, please do not hesitate to email the practice inbox with the details and we will look into the issues for you.
Overall, how was your experience of our service?
Poor
Consultation via phone
Dr. rang as arranged. Blood results fully explained and questions answered fully. Queries answered and I was reassured about my problem. Thank you.
— N E
Verified review (2363426)
Review left 5 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Telephone call
Doctor was very professional and asked lots of questions before deciding to send me for a scan, rather than just tablets I thought I was going to get.
— S A
Verified review (2363291)
Review left 5 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Blood test
Nurses are always professional and pleasant, thank you
— D K
Verified review (2363068)
Review left 5 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Can't get a appointment
I had bloods done as I have a painful liver, got told I can't speak to a doctor till the 17th Feb as they found something wrong in my bloods, rang this morning at 8.10am to get an appointment as feeling worse. Got told nothing and call back Monday or go to hospital
— Anonymous
Verified review (2363050)
Review left 5 months ago
This review was collected via SMS feedback service.
Reply from Orchard House
Sadly the demand for primary care services is extremely high and up and down the country the system is at breaking point. We are providing the most amount of appointments we can safely. I do hope that you can understand that the system is currently in high demand but we are trying our best for all patients at the practice.
Overall, how was your experience of our service?
Very poor
