It was a telephone consultation as I sent a request via Econsult asking if I could have another injection but the Doctor felt that I have physio instead. I felt that this was better in the long run and I'm very happy that my welfare was taken into consideration with hopefully as my issues could be resolved quickly.
— Anonymous
Verified review (2256158)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Excellent service
Always received good service from this surgery
— R T
Verified review (2256090)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Sick note
Needed a sick note having never requested one before so unsure of procedure. GP refused to cover the 9 days off, absolutely ridiculous system resulting in me not being paid
— C M
Verified review (2231513)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from Church Lane Surgery
We are sorry for your experience; in the NHS, a Med 3 form (also known as a fit note or statement of fitness for work) is issued by a healthcare professional, after an employee has been off sick for more than 7 consecutive days of illness, employees should self-certify their absence with their employer for the initial 7 days of any absence.
Overall, how was your experience of our service?
Very poor
Blood tests
It would have been very good but the appointment was over 10mins late from a 09.10 appt.
— Anonymous
Verified review (2231494)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from Church Lane Surgery
Thank you for taking the time to submit a review of your appointment; we are sorry that your appointment was delayed. Unfortunately, some delays are beyond our control and can be as a result of unexpected problems.
Overall, how was your experience of our service?
Good
First class
I joined a new Drs and had a Telephone consultation, lovely Dr from Toronto, made me feel at ease, thank you.
Was nervous changing Drs, had the same one in London forever.
— Anonymous
Verified review (2231158)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Appointment with Doctor
Appointment was 40 minutes late and didn’t get an apology
— C S
Verified review (2230589)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from Church Lane Surgery
We are sorry for the delay in your appointment; there are unfortunately occasions, where there are unavoidable delays and that the clinician failed to offer you an apology; this will be discussed with them.
There are occasions, where the are unavoidable delays
Overall, how was your experience of our service?
Poor
Appointment
Doctor was great, shame about the appointment that I got from NET, then cancelled the next day
— S P
Verified review (2230522)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Telephone consult
Follow up to diabetic check
— Anonymous
Verified review (2230507)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Lovely nurse
The diabetic nurse was lovely and very efficient. The reception staff were very helpful
— M R
Verified review (2230287)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Appointment
Friendly staff & went in on time for appointment.
— L S
Verified review (2230281)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Consistently good!
I'm elderly and I'm aware to many people my generation has become "Invisible." Not here! The doctor I saw listened to me and discussed my issues on an adult level. He showed real interest and didn't dismiss me with just a prescription, but gave me advice on how to adjust my lifestyle. This is the kind of attention I have come to expect from this surgery. Thank you!
— K L
Verified review (2230279)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Diabetic review
Explained clearly what I needed to know.
— S B
Verified review (2230264)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Diabetes phone consultation
The person I talked to was kind, listened to me and was informative.
— M W
Verified review (2230263)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Nurse made me feel at ease
I was very concerned regarding my blood pressure,
And was reassured by the nurse that it was fine.
— G H
Verified review (2230259)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Very helpful GP
After doing an eConsult I received a phone call. Tried meds, completed follow up eConsult invited to face to face consultation.
We discussed my issue, and he was lovely. Listened to my problem. Agreed a course of action.
I really hope this GP isn’t temporary, he really is excellent and really took on board what I was saying and didn’t try to rush me out
— C L
Verified review (2230223)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Change of medication strength
Carried out my request quickly and efficiently
— A K
Verified review (2230214)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Surprisingly good
I needed treatment for an infection, nurse practitioner phoned me at expected time and dealt with my problem very efficiently
— M R
Verified review (2230212)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
24hr blood monitor
Had a 24hr blood pressure monitor fitted. Results were available via NHS app within a day or so. Very good.
— S S
Verified review (2230207)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Seemingly impossible to see a GP in person
The telephone appointment with Dr Garnelis was very thorough and I had every confidence in him. We agreed that there would be a follow up appointment and I decided that I would be best served by an in person appointment. He now seems to be working remotely from Greece for 3 months which is astounding. When I questioned this I was told very snippily that ‘everyone is entitled to annual leave’ when I had just been told he was at work. Previously reception had told me to ring at 8am to get an appointment but upon hearing the message to ring back at 10 for anything non urgent I did ring back at 10 only to be fobbed off again. I am sure I can cope with such abysmal service but anyone more vulnerable will suffer.
— L T
Verified review (2204861)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from Church Lane Surgery
We are very sorry for you experience, I have been advised that my colleague called you to discuss the concerns raised.
Overall, how was your experience of our service?
Very poor
Not good
I completed an e-consult form when somebody from the surgery did call me I was unable to answer and they just left a message to say they had called, when I was able to I called the surgery and was informed that as I hadn't answered the call I would gave to complete another e-consult form or 'phone at 8.am to make an appointment. What a total waste of everyone's time!
— Anonymous
Verified review (2204620)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from Church Lane Surgery
We are very sorry that you felt you needed to stay anonymous as this does not allow us to help you. If you do have issues you wish to be resolved, please do not hesitate to email the practice inbox with the details and we will look into the issues for you.
Overall, how was your experience of our service?
Very poor
