Church Lane Surgery

Seen early

I was seen early, very pleasant nurse.

— Anonymous

Verified review (2084569) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Covid And flu jab

I arrived early, was seen punctually and very good service as everything was explained, and I felt quite confident that the people dealing with me like what they were doing.

— Anonymous

Verified review (2084566) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

ECG

Thanks.

— G D

Verified review (2084565) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Brilliant

Brilliant, first class service. Very efficient. Thank you.

— D H

Verified review (2084564) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Flu and Covid Jab

Was invited for jabs yesterday, went on website, booked them for this morning at New Romney pharmacy, all done. Staff are lovely.

— K B

Verified review (2084546) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Vaccinations

Fast and friendly atmosphere, clean and efficient, no complaints here, happy customer.

— J K

Verified review (2084545) Review left 1 year ago
This review was collected via email feedback service.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Church Lane Health Centre

Very friendly staff, very little wait, thank you.

— P T

Verified review (2084544) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Seamless

Process seamless. Staff extremely friendly.

— C F

Verified review (2084536) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Just a flu jab

We just had a flu and covid jab as normal organised very well, shame it can't be replicated for doctor appointments.

— K C

Verified review (2084529) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Very thorough

Breathless and bleeding, the dr was very thorough and put me at ease.

— J M

Verified review (2084519) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Blood Test

The nurse who did the test was very good and put me at ease.

— K P

Verified review (2084510) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Fasting blood test appointment

I arrived in good time for my appointment. They called me in early and it was all completed within 5 minutes.

— Anonymous

Verified review (2065309) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Diagnosis on hip

Was seen promptly and dealt with in a very professional manner, all my questions were answered and I left feeling that I had been treated well

— A V

Verified review (2064501) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Specimen

Very efficient, professional and nicely treated.

— J P

Verified review (2064363) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Felt rushed

Just wanted me in and out, I felt I wasn't listened to and they didn't care and across uninterested.

— Anonymous

Verified review (2064030) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Church Lane Surgery

We are very sorry to hear about your recent experience. If you would like to contact the practice with your details, we would be happy to look into this further.

Overall, how was your experience of our service? Poor

Church Lane Health Centre

Excellent service, many thanks.

— P H

Verified review (2064012) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Emergency review

I feel the lady did all she could at this moment in time. Hopefully I won’t have to wait long for the emergency CT scan.

— M M

Verified review (2063968) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Surgery visit

The staff were as usual very friendly and explained everything that they were going to do.

— P M

Verified review (2063962) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Church Lane Health Centre

The receptionist was very polite and helpful and the doctor came across as very professional, friendly and pleasant. The surgery was clean and tidy and the wait time was good.

— Anonymous

Verified review (2055536) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Appointment re continuous phlegm coughing

Happy with diagnosis and treatment antibiotics. Have been sent X-ray of chest as a precaution.

— R S

Verified review (2054009) Review left 1 year ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good