Appointment was on time, nurse was friendly and helpful. We were in and out quickly.
— T H
Verified review (2439707)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
My Experience
Church Lane Surgery
— D S
Verified review (2438078)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Church Lane Surgery
GP went by my recent notes. Fourth time a dome has got stuck in my ear. Got an appointment even though it's a week and half. At least I didn't have to attend an appointment again, so thank you.
— G W
Verified review (2436284)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Medicine reviewed
Efficiently dealt with. GP listened and was helpful.
— Anonymous
Verified review (2435992)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Telephone appointment
I spoke to a nurse practitioner I'd not spoken to before. He was very pleasant and really listened to me. He then prescribed the medication I needed. All done within minutes - very efficient.
— K L
Verified review (2435902)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
My visit
I was supposed to get a call at 3pm
I didn't get that call till 3.30
I was back at work by then
We are not allowed phones in working hours.
I later came down to the surgery to explain this and was told to make another appointment.
I was told I only had 1 blood test back at this time and I've heard nothing at all about the 2nd test results.
These were nearly 5 weeks ago now.
No follow up has been done to my knowledge and still no call or text from the surgery.
I am also still waiting for my results for my CT scan I had few months ago, but nothing again.
— R Y
Verified review (2435879)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very poor
Medication review
We discussed the problems I had been having with the medication and we agreed how to go forward in line with the neurologist's overall plan. The new medications were prescribed there and then. I agreed to provide feedback on the effectiveness of the revised medication.
— R M
Verified review (2434390)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Check up
As always, polite staff, good nurse
— D W
Verified review (2432795)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Poor
Telephone appointment last Saturday. Doctor called my mobile number twice but due to poor signal call went straight to answerphone. I had stayed at home deliberately to take the call. The doctor did not call my home number.
I phoned the surgery on Monday and was given a new appointment for the middle of June...only 7 weeks after I originally requested an appointment to discuss test results. "you'll have to phone at 8am if you want one sooner!
I phoned at 8 seconds past 8 on Tuesday. Number 24 in the queue.
By the time I was "served", all appointments had gone.
"call again tomorrow at 8am".
Not happy!
— S N
Verified review (2432704)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Church Lane Surgery
We are sorry to hear about your recent experience. If you would like to contact the surgery, we would be happy to look into this further for you.
We do also have the option of submitting an online anima request, which can be found on our home page, this anima request will be triaged and the the relevant appointment/phone call will be made for you.
Overall, how was your experience of our service?
Very poor
Some GOOD some BAD
My visit / the service I received was on the whole excellent, although I had an early morning appointment, I was actually seen 15 minutes later than my appointment time how on earth can appointments first thing be running late! If I were to be late I'd be refused entry! Also a few days later tried to book an appointment and could not and have still not managed to book one as it is only phone on the day which when some one is employed can not take time off on the off chance they may get an appointment that day, people should be able to make an appointment for the coming week in a day they are avaliable, people who work cannot afford to take time off work in the off chance! PLEASE SORT OUT THIS DIABOLICAL SYSTEM OUT !
— Anonymous
Verified review (2432525)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Church Lane Surgery
Thank you for your feedback. As well as on the day appointments, phone calls and appointments can be made in advance. We do also have the option of submitting an online anima request, which can be found on our website, this anima request will be triaged and an appropriate phone call or appointment will be arranged for you.
Overall, how was your experience of our service?
Very good
Blood test
On time. Very polite.
— C B
Verified review (2432511)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Very good doctors
Very good receptions and doctors
— Anonymous
Verified review (2432505)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Physio appointment
Really helpful advice and service re an on going issue with back pain. Thank you.
— S H
Verified review (2432502)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Covid vaccine
Was seen on time, the people were very friendly, a good experience
— S L
Verified review (2432489)
Review left 1 month ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Blood tests
Lovely, caring, efficient staff
Appointment on time
— J M
Verified review (2426277)
Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Covid Booster
Efficiently organised
Pleasant, friendly staff
— Anonymous
Verified review (2425754)
Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Needed Audiologist referral
Hearbase at New Romney Hub has closed. I felt a bit panicked about that because it happened so quickly. I then thought back to how I went to GP for a referral. I then rang Surgery and explained. They reassured me that I would receive a telephone appointment from a GP and he would arrange a referral. An audiologist was agreed and the appointment was made for me.
I received a message that this had been done. I’m very happy because I feel secure now that I will go to my appointment and receive NHS hearing check and ongoing support.
— Anonymous
Verified review (2425643)
Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Very good.
Very good service. very helpful. Thank you
— A P
Verified review (2425574)
Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Everything perfect
Cannot fault this GP. Very good patient care I have had since joining from reception staff. Gp listened and didn’t rush me. Thank you.
— P D
Verified review (2425452)
Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
GP phone appt
The doctor was very professional and listened to me and made me an appointment face to face.
— S D
Verified review (2423486)
Review left 2 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
