HCA was prompt, pleasant and efficient. B12 completed within 3 minutes and next due date provided.
— MICHAEL BUNTON
T425282
Review left 5 days ago
This review complies with Google's policies.
Reply from Paulsgrove Surgery
Thank you for your feedback — we’re pleased to hear you found the service prompt, pleasant, and efficient. We really appreciate your comments!
Made me feel very welcome
Very helpful and friendly nurse. Made me feel very welcome and nothing was too much trouble
— Tina M
Verified review (2443530)
Review left 5 days ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Review from Google
This person left a star rating but no comment.
— Kathy Justo
T425283
Review left 5 days ago
This review complies with Google's policies.
Reply from Paulsgrove Surgery
Thank you for your 5 star rating!
Review from Google
Careful review of my symptoms by an expert, well done .
— One One
T422559
Review left 1 week ago
This review complies with Google's policies.
Reply from Paulsgrove Surgery
Thank you for your kind feedback. We’re pleased to hear you felt your symptoms were carefully reviewed and that you received expert care.
Review from Google
Quick to be seen for my invited appointment with friendly staff. Knocked off one star because for the offered 'follow up' I said I didn't live locally so would be offered an appointment which was closer to me but the automated texted appointment came through for this surgery so needed rearranging.
— Justin Key
T422064
Review left 1 week ago
This review complies with Google's policies.
Reply from Paulsgrove Surgery
Thank you for your feedback. We’re pleased to hear you were seen quickly and found our staff friendly. We apologise for the issue with your follow-up appointment location and appreciate you bringing this to our attention.
Thorough and gentle
Great service, Jane was very thorough and gentle. Having a heart health check makes so much sense. Preventing disease instead of sticking a plaster over it & treating it with man-made drugs & making the pharmaceutical giants even richer and us more reliant!
— Alex K
Verified review (2438507)
Review left 1 week ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Paulsgrove Surgery
Had a bit of a wait but that's cool with me and the nurse was helpful explaining what was what
— Ian T
Verified review (2438489)
Review left 1 week ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Review from Google
Friendly staff very helpful
— Shirley Williams
T421766
Review left 1 week ago
This review complies with Google's policies.
Reply from Paulsgrove Surgery
Thank you for your kind feedback—we’re so pleased to hear you found our staff friendly and helpful. We really appreciate you taking the time to share your experience.
Review from Google
Invited for a routine healthy heart check. Very impressed. On time, thorough and friendly staff. A great preventative initiative by the NHS/Portsdown group practice
— Simon Lemieux
T421768
Review left 1 week ago
This review complies with Google's policies.
Reply from Paulsgrove Surgery
Thank you for your kind feedback—we’re delighted you found the check thorough, on time, and welcoming. We appreciate you taking the time to share your experience.
Review from Google
Lots of parking and friendly helpful staff.
— carole marsh
T421770
Review left 1 week ago
This review complies with Google's policies.
Reply from Paulsgrove Surgery
Thank you for your lovely feedback—we’re glad you found our staff friendly and the parking convenient. We really appreciate you taking the time to share your experience.
Review from Google
This person left a star rating but no comment.
— Tracy Harberd
T420745
Review left 2 weeks ago
This review complies with Google's policies.
Reply from Paulsgrove Surgery
Thank you for the 5 star rating.
Healthy heart
Very good experience. Nurse extremely helpful and friendly.
— Patricia H
Verified review (2434321)
Review left 2 weeks ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback. We’re pleased to hear you had a very good experience and that the nurse was extremely helpful and friendly.
Overall, how was your experience of our service?
Very good
Social prescribing
Needed referral to Mountbatton centre as trying to become more flexible and active.
— Margaret C
Verified review (2432257)
Review left 3 weeks ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your rating.
Overall, how was your experience of our service?
Very good
Weight loss clinic
Very informative and some good advice given and taken on board.
— Anonymous
Verified review (2432071)
Review left 3 weeks ago
This review was collected via email feedback service.
Reply from Paulsgrove Surgery
Thank you for your feedback. We’re pleased to hear you found the appointment informative and that the advice given was helpful.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Staff very good.
Lovely staff, great service, would recommend to anyone
— Angela W
Verified review (2431911)
Review left 3 weeks ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your kind feedback. We’re delighted to hear you found our staff lovely and the service great, and that you would recommend us.
Overall, how was your experience of our service?
Very good
Good
On time
— John M
Verified review (2431907)
Review left 3 weeks ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you for your review.
Overall, how was your experience of our service?
Good
Review from Google
I was invited for a routine health check, blood pressure, bloods and heart check up.Very friendly, helpful and knowledgeable. I'm thankful to be able to access this service. Thank you Paulsgrove Surgery.
— Rosalynd Hall
T413177
Review left 1 month ago
This review complies with Google's policies.
Reply from Paulsgrove Surgery
Thank you for your kind feedback. We’re so pleased you had a positive experience and felt well supported by our team. Your comments are greatly appreciated.
Paulsgrove Surgery
The wait time was very quick. Staff very polite and helpful
— John E
Verified review (2422814)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Paulsgrove Surgery
Thank you very much for your kind feedback. I’m pleased to hear that you experienced a short wait time and found our staff to be polite and helpful.
Overall, how was your experience of our service?
Very good
Review from Google
Did not wait long nurse really friendly and helpful treat service.
— lorraine pereira
T410047
Review left 1 month ago
This review complies with Google's policies.
Reply from Paulsgrove Surgery
Thank you for your feedback. We are pleased to hear that you were seen promptly and that the nurse was friendly and helpful. Your comments are greatly appreciated and will be shared with the team.
Review from Google
Had blood test done by Jane. She was friendly and checked my records about my diabetes blood test results. Excellent service
— Samantha Laver
T409825
Review left 1 month ago
This review complies with Google's policies.
Reply from Paulsgrove Surgery
Thank you for your kind feedback. We are pleased to hear that Jane provided a friendly and thorough service and took the time to review your diabetes results with you. Your comments are greatly appreciated and will be shared with her and the team.
